Dave's Auto Spa

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Revdex.com:
At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID...

[redacted].
Regards,
[redacted]

Please allow this to stand as my formal rely top this complaint. 
I have reviewed the damage claim filed by [redacted] and complaint filed with the Revdex.com. Please see attached waiver that is posted on all menus, signs on site and every customer receipt. We are not able to be liable...

for these types of damages; there are too many intangibles. Age of vehicle, condition of vehicle and potential existing damage. A vehicle lives in the natural elements, expanding and contracting with the change of weather and parts, especially plastics and unprotected metals, break down over time. In order for a gas cap to be opened and then removed from a vehicle in my wash, there would have to be am existing issue. I am more than willing to work together for a fair resolution for all involved, however we are not responsible for the cost of damage. Again, I am willing to discuss resolution and willing to be helpful in any way possible.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID[redacted].
Regards,
[redacted]

Dear Sir,I apologize for the confusion. I have not received any type of message regarding this matter. I will research immediately and refund the $25 if valid. Please provide me with more information. Which location did you visit? Do you have a receipt? What is the license plate number to...

the vehicle washed and overcharged; we track all vehicles by license plate numbers?  If the card was swiped only once it should only debit once; was there an issue at the register the day you were over charged? If you will provide this information, I will respond quickly to resolve the mistake. I am not sure what happened, we have never had this happen.Sincerely,[redacted]

Please see my reply to this customer below.
[redacted],
I apologize for the delayed response. I have been out of town. The monthly program is very well explained on the sign up form and all documentation posted throughout the store as well as on our web site. It is definitely...

recurring but not contractural. We will cancel the plan at anytime with no grace periods or lead time. The details again, are detailed in the form you filled out and received a copy. I will cancel your plan immediately.
As for your request herein and with the Revdex.com. You seem to be asking to refund all monies even after you did visit the wash several times? You basically got a free month and we didn't charge you until the second month of your enrollment. I don't understand why you want total refund when you did use the service and admit you had no charge the first month. The program does require the customer to contact me by fax, email or phone to cancel; all directions and contact info is also detailed in the information form. 
I will accept this message as a cancellation request and will cancel your plan, but not able to refund the amount prior to cancelation notice. I will refund July but not May or June. That is more than fair. 
We would be foolish to enroll customers in this program and not charge them at all. We are a business and that program is a fantastic program. I am sorry you misunderstood what you were signing up for but there is always a manager on site. When we are busy with other customers we can not always answer the phone but all messages are returned and the phone is answered in the order of received call. I personally monitor this and know it is fact. 
Please read the information form you received when you joined the 'unlimited monthly club'. Why would we need credit cars info if we had no intentions to charge your account? Seems to me that is evidence that this is to be a recurring charge. If it were not a recurring charge we would not need payment info. 
I will make sure your account is canceled and you will not be charged in the future. 
[redacted] [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: Employee vacuumed my cars key fob and it was lost. I would like my key fob replaced and reprogrammed.Desired Settlement: Replacement and programming of a new key fob for my car.

Consumer

Response:

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At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID [redacted].

Regards,

They lost our key fob . When I was finally able to contact the manager ( Jeff M[redacted] ) he cussed me out on the phone Like it was our fault. We didn't vacuum up the key fob their employee did. So it has cost us $310.00 to replace the key fob. With only a cussing out by their manager.
WILL NEVER GO TO DAVE'S AUTO SPA AGAIN !!!!

Review: On Dec 21, 2015 I purchased a holiday special from this car wash. It was spend $100 and get a $125 gift card. So I paid the $100. I have used the car wash once ($25) When I went back last week to use again they said they are having issues with those gift cards and they are not valid. When asking for a manager I was cursed out and told to leave.Desired Settlement: I would like to have back what should be remaining on the card $100.

Business

Response:

Revdex.com received a response from the company indicating the owner, Mr. David C[redacted], spoke with Mr. [redacted] and mailed him a book of car wash coupons with a value of $125. The company stated the customer was satisfied with the resolution.

Review: I decided to wash car at Dave's on 9/2 at 3:10PM. I drove the car to stop area, paid and a person entered car to drive through wash. When car was returned to me at end of tunnel the antenna was up and broken. I NEVER use the antenna and the antenna was not up when I handed my car over to Dave's employee to drive through. Since most cars do NOT have actual antennas anymore I can understand an employee turning on the radio as it was in the was but the BOTTOM LINE is the antenna was down when this employee entered car and now I have a quote from Forest Hill Garage for $441.73 to have it fixed. This is a [redacted] so everything is expensive. The manager on duty Keith when I asked him to look at it did not even apologize for this problem just gave me a claim form and an email address of Jeff M[redacted] and said he would take care of it. I was expecting a call next day nothing. So, I have gone by store now 3 times and emailed [redacted] 3 times WITHOUT ANY RESPONSE WHICH IS UNACCEPTABLE. I guess there is a reason why this car wash has a FFFFFFFF rating. I also tried to get a number to call JEFF and manager would NOT give to me. Wow how do you run a business like this?Desired Settlement: Fix my antenna!!!!!! or send me a check for 441.73 and I will take 1/2 day of my life to fix it.

Review: Our car was taken to Dave's Auto Spa on Aug 12 at 2pm. Before entering the car wash an employee manually rotated the side view mirrors. When the car came through the dryer section of the wash the chrome cover was blown off the car and the frame holding the passenger side view mirror was cracked. An incident report was filled out and were told we would be contacted. I've called and emailed numerous times over the past 2 weeks with no response.Desired Settlement: Repair of broken car mirror frame and at the very least to have my multiple phone calls and emails returned by [redacted] who apparently is the owner/manager. Had the mirror not been manually rotated by the employee prior to the wash, the mirror frame, in all likelihood would not have broken.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID [redacted].

Regards,

Review: Employee forgot to remove my truck antenna and it broke going threw the car wash. I was told the General Manger would call me on 3 different times, which I haven't received. Now when I go back to talk with [redacted] the Manager he will not talk with me. Its been 2 weeks and I had the antenna fixed and dropped off the invoice of $29.99, still haven't heard anything. I feel being there mistake they should pay back, But its bad business not to do anything.Desired Settlement: Already turned in invoice.

Review: On a Monday in early June 2015, I took my wife's [redacted] in for a Express Detail at Dave's Auto Spa on Hull Street Road. When my wife drove the car on Tuesday morning, she found she was missing prescription sunglasses, a sunshade and a foam leg pad. I returned to Dave's on Wednesday in the AM to recover those items. The manager at the Hull Street store was no help. He said to come back and see another manager the next day. I did with the same result. I then contacted Mr. Jeff Meade, Managing Partner to inquire about reimbursement. He agreed to cover the cost of the sunglasses and said to send the [redacted] invoice to him for payment. I did this on June 18. Jeff stated he would put a check at the store or mail it to my address at on June 24th. This is now July 30th with no word and no payment. I have sent numerous e-mail requests to him with no response. As a business owner myself, I find that his actions indicate a clear lack of customer service. The invoice for the glasses from [redacted] was $204.98. I generally prefer his car wash on Hull St. Road but I cannot go back until I have some satisfaction.Desired Settlement: Either a check in the amount of $204. 98, made to Mr. [redacted] or coupons for eight $25 car washes will satisfy my requirement.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID [redacted].

Regards,

David Wilson

Review: On 5/13/14, I took my car to Dave's Auto Spa to be washed. After washing car, they came and told me my rear windshield wiper broke in the car wash, and they filled out a form, which was to be turned into management, stating that the rear wiper broke. On 5/14/14, I took my car to dealer to have the repair made. After repair, I brought the bill ($103.40) to Dave's Auto Spa to be reimbursed, where they refused to accept bill or give me manager's number. They were extremely rude, and gave me an email address. I emailed ([redacted]) regarding situation and have heard nothing back. The dealer ([redacted]) also informed me that I was the second customer that day with a broken rear wiper blade from Dave's Auto Spa.

Thank you for your help.Desired Settlement: I would like to be reimbursed $103.40 for complete damages caused by Dave's Auto Spa.

Business

Response:

The receipt states clearly that there are certain things that are not covered by the business and that they are not held liable for those damages. Windshields are included on that list, this is provided to the customer on the receipt but is also stated by the register before a purchase is made. In this case this type of damage is not something covered.

Review: In the beginning of May I signed up for the unlimited monthly washes at the [redacted]. At the time I asked the [redacted] if this was a recurring thing that I had to cancel and his response was "No". I had my vehicle washed once or twice, noticed the charge never appeared on my card so stopped going as it was a spur of the moment thing anyway.

In the beginning of June a charge for $39.99 appeared on my credit card. I called the [redacted] and after several attempts finally was able to speak with the [redacted] and he said it was probably a charge for the previous month as my card had never been charged. I did not like it, but figured okay. I asked again if this was a recurring thing that I had to cancel and even said if that is the case then I want to cancel. Again the [redacted] said "no", it is not a recurring charge.

Now we are at the beginning of July and again I have a charge showing on my credit card for $39.99 from Dave's Auto Spa.

I am very dissatisfied with this. I would like the charges refunded and the obviously recurring charge to stop. I have tried to call the Hull St Rd location numerous times and rarely does anyone answer the phone and when the do, the [redacted] is not around.

Vehicle license # [redacted]Desired Settlement: I would like charges for both months refunded and the obviously recurring charge to stop.

Total charges to be refunded: $79.98

Business

Response:

Please see my reply to this customer below.

[redacted],

I apologize for the delayed response. I have been out of town. The monthly program is very well explained on the sign up form and all documentation posted throughout the store as well as on our web site. It is definitely recurring but not contractural. We will cancel the plan at anytime with no grace periods or lead time. The details again, are detailed in the form you filled out and received a copy. I will cancel your plan immediately.

As for your request herein and with the Revdex.com. You seem to be asking to refund all monies even after you did visit the wash several times? You basically got a free month and we didn't charge you until the second month of your enrollment. I don't understand why you want total refund when you did use the service and admit you had no charge the first month. The program does require the customer to contact me by fax, email or phone to cancel; all directions and contact info is also detailed in the information form.

I will accept this message as a cancellation request and will cancel your plan, but not able to refund the amount prior to cancelation notice. I will refund July but not May or June. That is more than fair.

We would be foolish to enroll customers in this program and not charge them at all. We are a business and that program is a fantastic program. I am sorry you misunderstood what you were signing up for but there is always a manager on site. When we are busy with other customers we can not always answer the phone but all messages are returned and the phone is answered in the order of received call. I personally monitor this and know it is fact.

Please read the information form you received when you joined the 'unlimited monthly club'. Why would we need credit cars info if we had no intentions to charge your account? Seems to me that is evidence that this is to be a recurring charge. If it were not a recurring charge we would not need payment info.

I will make sure your account is canceled and you will not be charged in the future.

Review: Vehicle taken in (to Hull Street Road location) for Full Detail on September 24, 2015. Paid $105.00.

Picked up vehicle when raining and could not see that the exterior wax that was mistakenly applied over parts of the exterior black moldings (leaving noticeable, white residue).

Returned vehicle to show problem. Technician and manager agreed it should not have been left that way and agreed to repair (a Full Exterior Detail at no charge).

Returned vehicle when they asked and was told after leaving vehicle most of the day that the materials they had could not get the residue off, but the materials they needed were locked up in a cabinet and the employee with the keys would not be back in until that Thursday (this was Monday). So, made appointment to take back in on the Thursday they suggested.

Upon arrival at appointed time, told 'the guy that can do this has gone for the day.'

While driving home, received phone call from the manager saying they would "make this right...we just need to get the materials in." This was over two weeks ago and have heard nothing. Upon arriving home, found that technician had tried to remove the residue with some sort of abrasive cloth and had actually scratched the paint (noticeably) adjacent to the molding that had the most white wax residue on it.

Sent two emails to [email protected] (supposedly the owner's email). Did not get any response at all from either email.Desired Settlement: I would like, at Dave's Auto Spa's expense, to have the moldings on my vehicle that had white wax mistakenly applied to be restored to their original condition and the white wax residue left between the door panels removed. I would also like the paint scratches fixed (which I assume can be accomplished with careful application of a rubbing compound).

I would like this done at my home address as I have already inconvenienced my wife to take and/or pick me up several times (six total, wasted trips).

I would also like a refund and/or credit for all the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Dave's Auto Spa regarding complaint ID [redacted].

Regards,

Review: I was double charged for a $25.00 service which I am sure was an honest mistake. I attempted to contact the manager/owner, [redacted], several times. I emailed to both of the addresses on the web-sited and called several times and got no response. I eventually called my bank and had the erronneous $25.00 charge credited back to my account but I never heard a word from the owner.Desired Settlement: It would have been the right thing to do from a customer service perspective to at least respond to an e-mail/phone call and explain the error. It seems that the business owner could care less about his customers. The desired outcome would, at the least, involve an apology.

Business

Response:

Dear Sir,I apologize for the confusion. I have not received any type of message regarding this matter. I will research immediately and refund the $25 if valid. Please provide me with more information. Which location did you visit? Do you have a receipt? What is the license plate number to the vehicle washed and overcharged; we track all vehicles by license plate numbers? If the card was swiped only once it should only debit once; was there an issue at the register the day you were over charged? If you will provide this information, I will respond quickly to resolve the mistake. I am not sure what happened, we have never had this happen.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] Dear Sir,I apologize for the confusion. I have not received any type of message regarding this matter. I will research immediately and refund the $25 if valid. Please provide me with more information. Which location did you visit? Do you have a receipt? What is the license plate number to the vehicle washed and overcharged; we track all vehicles by license plate numbers? If the card was swiped only once it should only debit once; was there an issue at the register the day you were over charged? If you will provide this information, I will respond quickly to resolve the mistake. I am not sure what happened, we have never had this happen.Sincerely,[redacted]

I was told by one of your employees at the [redacted] location, where I had the service done, that you were aware of the situation and that there were several people who had the same thing happen to them and you were working to resolve each situation (that was only one of the phone conversations I had with one of the employees there). I was also told on a separate phone conversation that you would be given my name and number and I should be expecting a call from you momentarily, of which I never received. I emailed both of the [redacted] email addresses from your website and left my number on a direct email to you. This was 3 weeks ago. I have called the bank and they have credited my account so there is no monetary resolution on your part. It took me submitting a complaint to the Revdex.com in order to hear from you. As a business owner I would make sure that my employees are getting their customers' messages to you in a timely, efficient manner.