We’re disappointed to learn that Ms. [redacted] is unhappy with her home and the experience she’s had. That is both unusual and unexpected for any Epcon customer. In an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution.
The
process of developing a new community is quite extensive and can take several
months if not years considering the time needed for plan review, due diligence,
zoning approval, land acquisition, etc. Before we officially launch a new
community, there is much information that cannot be...
confirmed with absolute
certainty (i.e. phasing, number of homes, date of common cement of
construction, and pricing, just to name a few); for this reason we do not give
out information about a future community at such an early stage in development
to prospective buyers. Releasing bits and pieces of information in the
early stages, including pricing, that will almost certainly change by the time
we are ready to launch a new community, would only serve to confuse and
frustrate prospective buyers.
Regarding
the range of pricing, communities in different locations will vary considerably
in the cost of development, timing, land acquisition, and number of total
sites, to name just a few factors; for those reasons the individual base prices
of homes from community-to-community will also vary in due degree.
As
a builder, when we enter into a firm contract with a buyer we take considerable
risk holding a home site off the market for months, then building a home
according to individual buyers’ specifications that will in turn not close for several
months. For that reason, it is a standard industry procedure to collect a
down payment, or deposit, as a good faith measure that buyers will close on the
home they contractually agreed to purchase. Epcon Communities’ standard
deposit schedule is a $5,000 earnest money deposit at contract, followed by a
$25,000 additional deposit within 15 days of signing the purchase
agreement. This equates to less than 10% of the purchase price of the
majority of all homes we build, and is considered fair and reasonable by industry
standards. It is also a standard building industry practice to retain
deposits paid if buyers default on closing on their home. In this
particular circumstance, the customers’ $1,500 reservation deposit has been
processed for a full refund.
It
is our intention to continue to build and deliver low-maintenance homes and
communities of exceptional quality, as well as to create a remarkable customer
experience in every encounter along the way. We are sincerely
disappointed your experience did not live up to our high standards, and we will
strive to continue to improve our processes where possible.
This complaint has been resolved! Tks for your help! It is amazing how quick something can be resolved when the Revdex.com gets involved!!! Great job. [redacted]
First of all there was no info on the facet I did not know it was battery operated that is an inconvenience but I can live with replacing batteries but cannot live with water constantly on my granite counter. If they had any respect for their customers they would have just replaced it....as for their plumbers well when you send out someone who takes apart a fawcet and two hours later they still can’t get it back together?????what kind of plumber is that? The floor situation was a total lie yes I ordered laminate but they installed so there was a dip in the floor so coming out of the laundry room you tripped. All they had to do was make the floor even and they wouldn’t even do that. This company has lied to us from day one....not just us everyone in this development has an Epcon story. The day we moved I was cooking and list all power in the kitchen call Romanoff elec who did the electricity they came out said well the good news is I can fix it the bad news is was not really up to code???? How does that happen? In June we lost power in the garage and on Sunday we list power in the courtyard!!!! So many things they try to to scrimp in like a company that will do the job right and how did all these issues pass inspections!!! I am so tired of fighting battles with Epcon. We haven’t even lived here a year and issues are unbelievable.... I will give them credit for fixing our front porch concrete and the walk leading up to the house but right now that’s it. There has always been miscommunication with this company and it’s buyers... here is another example Angela out salesperson who’s no longer with them told us Spectrum was the cable provider but what she failed to say not on our side of the street it was a nightmare which once again I came to the Revdex.com and you did help get the situation resolved but not before a lot of problems...Epcon never conveys the truth because the right hand does not know what the right hand is doing....I wrote a 3 page letters to the owners about my concerns and never even received a response. No respect for customers except for when you are signing a contract!!!!
We’re disappointed to learn that Ms. [redacted] is unhappy with her home and the experience she’s had. That is both unusual and unexpected for any Epcon customer. In an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution.
The
process of developing a new community is quite extensive and can take several
months if not years considering the time needed for plan review, due diligence,
zoning approval, land acquisition, etc. Before we officially launch a new
community, there is much information that cannot be...
confirmed with absolute
certainty (i.e. phasing, number of homes, date of common cement of
construction, and pricing, just to name a few); for this reason we do not give
out information about a future community at such an early stage in development
to prospective buyers. Releasing bits and pieces of information in the
early stages, including pricing, that will almost certainly change by the time
we are ready to launch a new community, would only serve to confuse and
frustrate prospective buyers.
Regarding
the range of pricing, communities in different locations will vary considerably
in the cost of development, timing, land acquisition, and number of total
sites, to name just a few factors; for those reasons the individual base prices
of homes from community-to-community will also vary in due degree.
As
a builder, when we enter into a firm contract with a buyer we take considerable
risk holding a home site off the market for months, then building a home
according to individual buyers’ specifications that will in turn not close for several
months. For that reason, it is a standard industry procedure to collect a
down payment, or deposit, as a good faith measure that buyers will close on the
home they contractually agreed to purchase. Epcon Communities’ standard
deposit schedule is a $5,000 earnest money deposit at contract, followed by a
$25,000 additional deposit within 15 days of signing the purchase
agreement. This equates to less than 10% of the purchase price of the
majority of all homes we build, and is considered fair and reasonable by industry
standards. It is also a standard building industry practice to retain
deposits paid if buyers default on closing on their home. In this
particular circumstance, the customers’ $1,500 reservation deposit has been
processed for a full refund.
It
is our intention to continue to build and deliver low-maintenance homes and
communities of exceptional quality, as well as to create a remarkable customer
experience in every encounter along the way. We are sincerely
disappointed your experience did not live up to our high standards, and we will
strive to continue to improve our processes where possible.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
This complaint has been resolved! Tks for your help! It is amazing how quick something can be resolved when the Revdex.com gets involved!!! Great job. [redacted]
First of all there was no info on the facet I did not know it was battery operated that is an inconvenience but I can live with replacing batteries but cannot live with water constantly on my granite counter. If they had any respect for their customers they would have just replaced it....as for their plumbers well when you send out someone who takes apart a fawcet and two hours later they still can’t get it back together?????what kind of plumber is that? The floor situation was a total lie yes I ordered laminate but they installed so there was a dip in the floor so coming out of the laundry room you tripped. All they had to do was make the floor even and they wouldn’t even do that. This company has lied to us from day one....not just us everyone in this development has an Epcon story. The day we moved I was cooking and list all power in the kitchen call Romanoff elec who did the electricity they came out said well the good news is I can fix it the bad news is was not really up to code???? How does that happen? In June we lost power in the garage and on Sunday we list power in the courtyard!!!! So many things they try to to scrimp in like a company that will do the job right and how did all these issues pass inspections!!! I am so tired of fighting battles with Epcon. We haven’t even lived here a year and issues are unbelievable.... I will give them credit for fixing our front porch concrete and the walk leading up to the house but right now that’s it. There has always been miscommunication with this company and it’s buyers... here is another example Angela out salesperson who’s no longer with them told us Spectrum was the cable provider but what she failed to say not on our side of the street it was a nightmare which once again I came to the Revdex.com and you did help get the situation resolved but not before a lot of problems...Epcon never conveys the truth because the right hand does not know what the right hand is doing....I wrote a 3 page letters to the owners about my concerns and never even received a response. No respect for customers except for when you are signing a contract!!!!