Complaint: [redacted] I am rejecting this response because: It was not explained to me , if I did not cancel, I would have to pay the service feeOr else I would have calledAlso you should call first, the day before or the day off, to at least confirm a time, at this time I could have cancelledI just can wait all day at home for someoneEspecially, since I had to wait days with a broken ACIf I had a warranty, that should cover the expenseThank You Regards, [redacted]
Thank you for contacting G.ILewis Heating and Air Conditioning about your service and billing concernsWe are most glad to call any of our customers scheduling service with GILewis, This option is offered at the time of reservation and it is noted that if there is no answer the technician will go to the next callSome of our customers request that a message he left which we are glad to do alsoIf a customer does not choose this offer their reservation is honored and no call is made to the customerNo call is made because a lot of circumstances may result from the customer not being able to answer their phoneA lot of our customers are farmers, some are night shift workers and some are hard of hearingAs to why our customers choose not to be called we respect their privacyIn regards specifically to repeating customers who have used us many times in the past these options are briefly mentioned as the customer is familiar with the company policiesFortunately all of our customers kindly call and cancel or reschedule their appointmentsIf the situation occurs where the customer chooses not to cancel the call, especially with plenty of time to do so, they will be invoiced to cover the cost of gas and labor to get to the service call onlyin cases of emergency the service call is reconsidered as well as other situations out of the customer's controlOur services can entail many different untimely repairs during daily operationSome repairs take longer than others, some customers reschedule appointments and sometimes directions are complicatedThese variations as well as many more in daily scheduling make it impossible at times to secure an exact time for an appointmentWe offer a general time frame which cannot be guaranteed as well as the option to call us at anytime during the day so that we can give the customer a progress reportWe are also most glad to notify the customer at another location as the weather can become quite uncomfortableUnfortunately we are sorry that equipment warranty does not cover scheduled service that is not cancelled by the customerCustomer service and satisfaction is of upmost importance to GLewis Heating and Air ConditioningAs a family owned and operated business we appreciate the business lives of all of our customers and try to accommodate each appointment as best as possibleSincerely, [redacted] , [redacted] GI Lewis Heating and Air Conditioning
September 22, Revdex.com Corporate Office Attn: [redacted] Dispute Resolution Specialist La Posada Drive Austin, TX Fax: (512)445- BE: CustomerComplaint ID # [redacted] Thank you for contacting G.ILewis Heating and Air Conditioning with your service and billing concernsAt G.ILewis our staff strives for prompt and courteous service to all of our customersWe have many customers with health issues and well as the elderly who require immediate assistance in extreme weather conditions, therefore scheduling and service is especially important to us during the summer monthsWe are most glad to call our customers first and this request is offered at time of reservationService rates are also explained with each appointment in the event warranty repairs will not applyIt is not unusual for our technicians to work hours a week in extreme heat during summer months to make sure our customers are all servicedThey are expected to maintain a level of professionalism regardless and we are sorry if your experience was unpleasant for youThe technician left the service call immediately when he was informed that the customer had called another company several days before to make the repairsG.ILewis has been in business for years and will continue to give our customers quality serviceThe service appointment was honored as contracted by customers phoned in request and no effort to cancel was considered by the customer therefore the unpaid service order will remain openWarranty service is honored with the purchase of all new equipment and will remain in service as contractedFuture appointments for service to customer will be secured with deposit to avoid future misunderstandings and deposit will be refunded in full if warranty settlement is determinedWe appreciate your business and look forward to many years of serviceSincerely, [redacted] G.ILewis Heating and Air Conditioning
Complaint: [redacted] I am rejecting this response because: It was not explained to me , if I did not cancel, I would have to pay the service feeOr else I would have calledAlso you should call first, the day before or the day off, to at least confirm a time, at this time I could have cancelledI just can wait all day at home for someoneEspecially, since I had to wait days with a broken ACIf I had a warranty, that should cover the expenseThank You Regards, [redacted]
Thank you for contacting G.ILewis Heating and Air Conditioning about your service and billing concernsWe are most glad to call any of our customers scheduling service with GILewis, This option is offered at the time of reservation and it is noted that if there is no answer the technician will go to the next callSome of our customers request that a message he left which we are glad to do alsoIf a customer does not choose this offer their reservation is honored and no call is made to the customerNo call is made because a lot of circumstances may result from the customer not being able to answer their phoneA lot of our customers are farmers, some are night shift workers and some are hard of hearingAs to why our customers choose not to be called we respect their privacyIn regards specifically to repeating customers who have used us many times in the past these options are briefly mentioned as the customer is familiar with the company policiesFortunately all of our customers kindly call and cancel or reschedule their appointmentsIf the situation occurs where the customer chooses not to cancel the call, especially with plenty of time to do so, they will be invoiced to cover the cost of gas and labor to get to the service call onlyin cases of emergency the service call is reconsidered as well as other situations out of the customer's controlOur services can entail many different untimely repairs during daily operationSome repairs take longer than others, some customers reschedule appointments and sometimes directions are complicatedThese variations as well as many more in daily scheduling make it impossible at times to secure an exact time for an appointmentWe offer a general time frame which cannot be guaranteed as well as the option to call us at anytime during the day so that we can give the customer a progress reportWe are also most glad to notify the customer at another location as the weather can become quite uncomfortableUnfortunately we are sorry that equipment warranty does not cover scheduled service that is not cancelled by the customerCustomer service and satisfaction is of upmost importance to GLewis Heating and Air ConditioningAs a family owned and operated business we appreciate the business lives of all of our customers and try to accommodate each appointment as best as possibleSincerely, [redacted] , [redacted] GI Lewis Heating and Air Conditioning
September 22, Revdex.com Corporate Office Attn: [redacted] Dispute Resolution Specialist La Posada Drive Austin, TX Fax: (512)445- BE: CustomerComplaint ID # [redacted] Thank you for contacting G.ILewis Heating and Air Conditioning with your service and billing concernsAt G.ILewis our staff strives for prompt and courteous service to all of our customersWe have many customers with health issues and well as the elderly who require immediate assistance in extreme weather conditions, therefore scheduling and service is especially important to us during the summer monthsWe are most glad to call our customers first and this request is offered at time of reservationService rates are also explained with each appointment in the event warranty repairs will not applyIt is not unusual for our technicians to work hours a week in extreme heat during summer months to make sure our customers are all servicedThey are expected to maintain a level of professionalism regardless and we are sorry if your experience was unpleasant for youThe technician left the service call immediately when he was informed that the customer had called another company several days before to make the repairsG.ILewis has been in business for years and will continue to give our customers quality serviceThe service appointment was honored as contracted by customers phoned in request and no effort to cancel was considered by the customer therefore the unpaid service order will remain openWarranty service is honored with the purchase of all new equipment and will remain in service as contractedFuture appointments for service to customer will be secured with deposit to avoid future misunderstandings and deposit will be refunded in full if warranty settlement is determinedWe appreciate your business and look forward to many years of serviceSincerely, [redacted] G.ILewis Heating and Air Conditioning