David Hoffman Auto Sales

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They never warned me of anything, they sold me the part knowing that I intended to install them on my TL, and they were excited for what I was doing I don't want a refund I just want them to honor the warranty Regards, [redacted]

** ***I apologize for the delayThe check was sent out today.Kind regrads,Missi~

Complaint: ***
I am rejecting this response because:When I approached the parts department (Charlie and Dan) and told them about what my intentions were, they did not warned me that this was going to happenedI even spoke to Julio from the service department and he stated to me that all the parts fit, because I was planing on changing the whole front of the car from the to the 2007, and Julio said to me that the lights fit, the bumper fits and the fog light I would have to get wiring because the did not have fog lights, and to get a separate harness.Also, according the the Honda/Acura parts warranty, on the Warranty Coverage article it specifically states:That will also warranty parts purchased but not installed by an authorized Acura dealer will be repaired or replaced without charge for the parts, but labor charges will be your responsibility.I really do feel this is discrimination because of my race
Regards,
Daniel Agosto

The service department staff did not recommend nor encourage this projectIf the part could be warrantied, we wouldHowever, it cannot beThere is no benefit to the Acura dealership refusing to do soWe appreciate your business and hope you understand our decision. Sincerely,Missi C***

There has been a good relationship in the past and I hope we can get back to that but unfortunately we cannot meet on a resolution.We have acted fair and do not benefit in refusing to return the parts.Sincerely,Missi C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] purchased  headlights for a 2007 TL-S with our parts department. However, he shared with our team that he was putting them in his vehicle in which was not a 2007 TL-S. (It is believed that his vehicle is a 2005 TL) It was explained that we would not install them ourselves because they...

weren't meant for his model. In addition different bulbs could damage the lights. 2 months after the purchase [redacted] returned to the dealership with melted bulbs inside of the headlight. [redacted] spoke to Charles C[redacted], our counter employee, and said he used non-oem bulbs in the new 2007 TL-S headlights for his vehicle. Dan P[redacted] Parts Manager of the dealership, spoke to [redacted] the following day and confirmed the conversation that Charles had with him. Dan explained that we could not help because he was fully aware of the risk. [redacted] has been a customer for years and we appreciate his business and admire his love for his car but we cannot refund his money. The headlights are not faulty but were used improperly on a car that they were not intended for.Sincerely,Missi C[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning,Fran A[redacted] Senior Controller of Open Road Auto Group, personally spoke to [redacted] on April 11th and apologized for mishandled refund. A check was issued in the amount of $399.65. The check was mailed and our bank records confirm that is was cashed on April 17th. Please accept...

our apology and know that this is something that should not have occurred. Sincerely Missi C[redacted]

[redacted], General Manager of Wayne Acura personally processed the refund on March 2, 2016. There is an internal process that we have and it was delayed in our accounting department. We apologize for the dealy.Sincerely,[redacted] C[redacted]

[redacted], General Manager of Acura Wayne, spoke to [redacted] this morning and has arranged for her to bring the car in ths afternoon. We are reimbursing her $210 for the previous work and will take a look at the car to address any concerns. We appreciate [redacted] business and intend on...

reassuring her faith in Open Road Acura of Wayne.Sincerely,[redacted]

Janet F[redacted] General Manager, reached out to [redacted] to apologize for the delay. See below.It was never our intention to withhold the money promised.Sincerely,Missi C[redacted] Yes My sincere apologies. I was not aware that you have not...

received the check for the promised $200.00. I haven't heard from you and didn't think you had any issues. You will have the check by Tuesday via [redacted] We take our reputation very seriously and would hope the misunderstanding wouldn't damper your feelings for us.

Complaint: [redacted]
I am rejecting this response because:They never warned me of anything, they sold me the part knowing that I intended to install them on my 2005 TL, and they were excited for what I was doing.  I don't want a refund I just want them to honor the warranty.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]