Customer is requesting a refund for BMW prepaid Maintenance which is not a warranty or insurance product. The maintenance upgrade cannot be canceled outside of the manufacture coverage per BMW. This upgrade is vin specific extending coverage to the vehicle not the customer enhancing vehicle value....
With any vehicle upgrade in the event of a total loss insurance companies should take upgrades into consideration during settlement. As a dealer we cannot authorize a deviation from terms and conditions between a customer and the manufacture however I have contacted BMW to assist in this matter.
I am awaiting a response from either the manufacturer or the dealer. I am willing to trade the car through the dealer or have manufacturer buy the car back as per Arizona Lemon Law. I am awaiting a response from Chapman BMW or BMW America.
I have personally had nemours conversations with Jeffrey regarding his i3. During a previous service visit customer had a concern with his collision avoidance system. At that time the customers concern was due to overheat of the camera. The driver was notified by a control message and functionality...
is automatically restored after system cool down. If the current concern is the same as the previous concern at the guidance of the manufacture no corrective action is currently available during extreme heat. Jeffery requested to trade in his vehicle for a new vehicle, the dealer agreed to his terms however the lender failed to approve the new terms. The last conversation I had with Jeffrey was to continue to work with BMW for additional customer goodwill. Replacement of the vehicle due to product concerns is determined by manufacturer and local laws. The dealer does not have the ability to exchange a vehicle. The offer to trade that satisfied Jeffrey’s request but not approved by lender included $5,000 in dealer concessions. Due to customers current request to exchange vehicle outside of dealer’s ability dealer will hold off from pursuing additional goodwill. If the manufacturer agrees to a replacement we are happy to facilitate
Dealership did not provide any literature, nor did I sign anything stating the terms and conditions of the warranty. The finance manger who handled my deal verbally stated everything, one of those assertions being refunds were allowed... **
Here are the emails we sent telling him telling him we could not ship pepper spray out of the country. We did not receive a reply from him. I would love to see a copy of the emails he said he sent to verify he sent to correct email address. I'm not sure why he just didn't call us to find out...
what was going on.We are refunding his money. · Mar 7, 2017 2:45:14 PM|Processing Customer Notified [redacted], I wanted to reach out one last time to see if you would like this order to ship to your billing address as we are unable to ship to APO, FPO/DPO addresses. · Mar 6, 2017 3:32:25 PM|Processing Customer Notified [redacted], unfortunately we cannot ship directly to APO or FPO addresses. Would you like us to send this to your billing address instead, in [redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Attached is a copy of my credit card statement showing the expense with Enterprise Rental Cars $225.23 and Discount Tire $302.95. The business may mail my check to:[redacted] social media post from Yelp.com. Dealer may list other sites if post appeared elsewhere.
Regards,
[redacted]
Customer is requesting a refund for BMW prepaid Maintenance which is not a warranty or insurance product. The maintenance upgrade cannot be canceled outside of the manufacture coverage per BMW. This upgrade is vin specific extending coverage to the vehicle not the customer enhancing vehicle value....
With any vehicle upgrade in the event of a total loss insurance companies should take upgrades into consideration during settlement. As a dealer we cannot authorize a deviation from terms and conditions between a customer and the manufacture however I have contacted BMW to assist in this matter.
I am awaiting a response from either the manufacturer or the dealer. I am willing to trade the car through the dealer or have manufacturer buy the car back as per Arizona Lemon Law. I am awaiting a response from Chapman BMW or BMW America.
I have personally had nemours conversations with Jeffrey regarding his i3. During a previous service visit customer had a concern with his collision avoidance system. At that time the customers concern was due to overheat of the camera. The driver was notified by a control message and functionality...
is automatically restored after system cool down. If the current concern is the same as the previous concern at the guidance of the manufacture no corrective action is currently available during extreme heat. Jeffery requested to trade in his vehicle for a new vehicle, the dealer agreed to his terms however the lender failed to approve the new terms. The last conversation I had with Jeffrey was to continue to work with BMW for additional customer goodwill. Replacement of the vehicle due to product concerns is determined by manufacturer and local laws. The dealer does not have the ability to exchange a vehicle. The offer to trade that satisfied Jeffrey’s request but not approved by lender included $5,000 in dealer concessions. Due to customers current request to exchange vehicle outside of dealer’s ability dealer will hold off from pursuing additional goodwill. If the manufacturer agrees to a replacement we are happy to facilitate
this issue has been resolved with the customer
Dealership did not provide any literature, nor did I sign anything stating the terms and conditions of the warranty. The finance manger who handled my deal verbally stated everything, one of those assertions being refunds were allowed... **
Here are the emails we sent telling him telling him we could not ship pepper spray out of the country. We did not receive a reply from him. I would love to see a copy of the emails he said he sent to verify he sent to correct email address. I'm not sure why he just didn't call us to find out...
what was going on.We are refunding his money. · Mar 7, 2017 2:45:14 PM|Processing Customer Notified [redacted], I wanted to reach out one last time to see if you would like this order to ship to your billing address as we are unable to ship to APO, FPO/DPO addresses. · Mar 6, 2017 3:32:25 PM|Processing Customer Notified [redacted], unfortunately we cannot ship directly to APO or FPO addresses. Would you like us to send this to your billing address instead, in [redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Attached is a copy of my credit card statement showing the expense with Enterprise Rental Cars $225.23 and Discount Tire $302.95. The business may mail my check to:[redacted] social media post from Yelp.com. Dealer may list other sites if post appeared elsewhere.
Regards,
[redacted]