Initial Business Response /* (1000, 5, 2014/10/06) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@4abc.com
The advertising specifically states that some restrictions apply. It is necessary when performing maintenance rodding to do a much more...
extensive rodding and go thru multiple times. The 93 or Free program is designed as an opportunity for a family to save one-time on rodding when in a difficult situation with a backed-up sewer. The rodding is for going thru one-time and getting the sewer open, if we are unable to open the sewer we waive the fee. Many times additional work is necessary for this type of rodding and as such we camera the sewer at no additional charge.
The tech we sent out was a technician who is capable of looking at the other plumbing issue the customer called about and doesn't specialize in rodding and that is why he didn't have the equipment on the truck. The rodding specialists would not have been able to diagnose that issue.
Due to the customer service representatives error,
If the customer would like I am willing to go through the sewer with a 3" cutter one time for the $93 as maintenance and provide the free camera inspection at no additional charge.
Initial Business Response /* (1000, 5, 2014/10/06) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@4abc.com
The advertising specifically states that some restrictions apply. It is necessary when performing maintenance rodding to do a much more...
extensive rodding and go thru multiple times. The 93 or Free program is designed as an opportunity for a family to save one-time on rodding when in a difficult situation with a backed-up sewer. The rodding is for going thru one-time and getting the sewer open, if we are unable to open the sewer we waive the fee. Many times additional work is necessary for this type of rodding and as such we camera the sewer at no additional charge.
The tech we sent out was a technician who is capable of looking at the other plumbing issue the customer called about and doesn't specialize in rodding and that is why he didn't have the equipment on the truck. The rodding specialists would not have been able to diagnose that issue.
Due to the customer service representatives error,
If the customer would like I am willing to go through the sewer with a 3" cutter one time for the $93 as maintenance and provide the free camera inspection at no additional charge.