On October 12th *** *** came in to Aamco Transmissions to have his *** *** checkedThe customers main concern was to inspect front passenger side brakes there making noiseCheck and adviseTechnician could not properly test drive vehicle because brakes were metal to
metalVehicle was unsafe to drive. Manager advised customer the following needed replacement: Front Pads, Front Rotors, Front Calipers and brake hoses. Customer was also advised that air filter and belt needed replacement, as well as a basic oil change. Customer authorized everything but the oil change (which he said he would do himself) As a courtesy for all past work done by this customer we did the oil change at no chargeTechnician completed work and went on a finally test driveWhen the technician came back from his test drive he then explained the vehicle was running roughTechnician said vehicle may need a tuneup we would need more time to diagnose. The manager advised customer, customer declined to go a head with any other repairs and just want to take care of his brakes at this time.On October 12th Customer called Aamco after hours in the eveningCustomer was complaining that vehicle was overheatingAt that time Aamco towed the vehicle in at no chargeOn October 13th our technician inspected the *** ***Technician did duplicate customers concernVehicle was overheating as well as the check engine light being onTechnician scanned the vehicle for any codesThe following codes were retrieved: PECT Circuit/metal over temp protect, PCC Power Management mode or engine stallThe over heating problem has nothing to do with any of the previous repair work done at this center. We replaced thermostat and radiator cap which are known common problems with the *** *** Motor, several more hours of diagnostics where done, and confirmed a head gasket leak. Which has nothing to do with the repair work that we did on this carCustomer asked us to tow the car to another shop that purchased the car. All diagnostics, as well as the thermostat and radiator cap and tow where done at no charge to customerFurther more, we advised that customer that if he was purchasing another used car what we would do a no charge inspection for him on that car as well.Though unfortunate, the failure of the head gasket has nothing to do with any of the repair work that has been done on this car and further more is a known failure to this motor
On October 12th *** *** came in to Aamco Transmissions to have his *** *** checkedThe customers main concern was to inspect front passenger side brakes there making noiseCheck and adviseTechnician could not properly test drive vehicle because brakes were metal to
metalVehicle was unsafe to drive. Manager advised customer the following needed replacement: Front Pads, Front Rotors, Front Calipers and brake hoses. Customer was also advised that air filter and belt needed replacement, as well as a basic oil change. Customer authorized everything but the oil change (which he said he would do himself) As a courtesy for all past work done by this customer we did the oil change at no chargeTechnician completed work and went on a finally test driveWhen the technician came back from his test drive he then explained the vehicle was running roughTechnician said vehicle may need a tuneup we would need more time to diagnose. The manager advised customer, customer declined to go a head with any other repairs and just want to take care of his brakes at this time.On October 12th Customer called Aamco after hours in the eveningCustomer was complaining that vehicle was overheatingAt that time Aamco towed the vehicle in at no chargeOn October 13th our technician inspected the *** ***Technician did duplicate customers concernVehicle was overheating as well as the check engine light being onTechnician scanned the vehicle for any codesThe following codes were retrieved: PECT Circuit/metal over temp protect, PCC Power Management mode or engine stallThe over heating problem has nothing to do with any of the previous repair work done at this center. We replaced thermostat and radiator cap which are known common problems with the *** *** Motor, several more hours of diagnostics where done, and confirmed a head gasket leak. Which has nothing to do with the repair work that we did on this carCustomer asked us to tow the car to another shop that purchased the car. All diagnostics, as well as the thermostat and radiator cap and tow where done at no charge to customerFurther more, we advised that customer that if he was purchasing another used car what we would do a no charge inspection for him on that car as well.Though unfortunate, the failure of the head gasket has nothing to do with any of the repair work that has been done on this car and further more is a known failure to this motor