Days Inn

Review: On June 24, 2015 got stranded at Newark airport due to bad weather. Contacted Days Inn [redacted] by airport phone Got shuttle to Days Inn. Checked in and paid $237.99 Dollars

Then they found me a room, however, they had van take me to a different motel called [redacted]

in Avenel, NJ. That is where I stayed the night.

It was a run down old dirty motel. I am sure the price per night was not $237.99. We had to sign in again.

Very strange. At this time I had been up 22 hours and even though it was after 2am in morning decided to get shower and change of clothes before I had to be back at airport. Too tired to argue over this issue.Desired Settlement: Don't really know what to do about this.

I believe this is a bait and switch and I do not want to see this happen to anyone else.

I would like to see what the real rate per night was for this [redacted].

I don't believe I can get any money back as it went to through credit card and was processed through Days Inn in Elizabeth, NJ. I never stayed at Days Inn. I got stuck in the dump of [redacted]

Please advise

Review: On the date of 8-28-15, I booked a room at the Airport Hotel Inn & Suites from a third party [redacted].( Confirmation Available upon Request )Upon Arrival I realized the photos advertised on [redacted] did not coincide with the actual conditions of the Hotel. The building structure was worn. There were matresses on the balcony, which seemed very unsanitary. I approached the front desk to cancel my reservation, which I was told in the email confirmation and over the phone with a hotel employee that I can do at any time with no cancellation fee.(Cancellation Policy: Please note, if cancelled, no fee will be charged.)Speaking to an employee who was unknowledgeable of the policies, I was then referred to a manager who told me I was unable to receive a refund for me room. I told him what I was told over the phone and what the email said and he continued to deny me my refund and denied cancellation. I left with no solution, I requested a something to compensate me not checking in and wanting to cancel such as voucher, or something so my money wouldn't goto waste and was told I'll be put in as a no-show.On 8-29-15 at 11:56pm I Called privately to inquire about the managers name to put in my complaint and was denied that information and when I asked for the employee's name whom I was speaking to, I was told Amy, which seemed falsified and was denied a last name. After constantly requesting the information I was rudly disconnected from the phone call by the Employee of the Hotel. Description of the manager, He was a young adult black man, Bald, with a sassy attitude. Very unprofessional employees.Desired Settlement: I would like a full refund of the booking and reservation charges.Room Subtotal: $55.99Taxes & Fees: $10.64Total Cost: $66.63Also I would Like to be reimbursed for the taxi fees which I was charges commuting from to and from that Hotel.[redacted] Spring St, [redacted]: $45.00853 [redacted] $50.00Total Taxi fee:$95.00Booking fee: $66.63Taxi fee: $95.00Total: $161.63I am willing to sue.

Review: I get to the hotel and it looks NOTHING like the pictures. Looks to be in the process of being remodeled maybe. There were huge rolls of carpet in the parking lot and other fixtures for rooms piled next to them. The lobby was a mess and had one small door in and out with a narrow corridor to a small coffee maker (this was their "breakfast area"). The clerk gave me my room key- room 411- and I was off to the worst hotel stay of my life. I walk through he first courtyard where 10-12 men are leaning over the 2nd floor railing whistling and hollering at me, made me feel VERY unsafe. I got to my room and it was DISGUSTING! Looked to not have been dusted in months, the carpet was dirty and stained- had hard food near the desk. There was a large gap between the door frame and the door so if someone were to try and bust in I would for sure be in danger. The curtain did not cover the window completely so I had to use the ironing board to hold the curtain against the wall. I did call to look for other rooms but the only available ones were $300+ and I could not afford that. So I had to stay. The next morning I took a shower- I had an important interview that day. The bathtub backed up- which I did not want to get in in the first place. I had no choice though. After all of this I went to check out and told the clerk I wanted a full refund and they took my number and said someone would call me- no one ever did. I called back a few days later and they told me the manager was not in and to call back. I called back, still no manager. I called in a few more times before someone told me I had to go to [redacted]- where I booked the hotel- to get my refund. I called them and they are working on it but said I could not get a full refund unless they spoke to the manager- which in my experience, they never will. It is shocking that this is how this hotel is run and their customer service is essentially non existent. I truly hope other customers do their research!!! I have pictures also.Desired Settlement: A FULL refund

Review: On July 26 we checked in at the days inn in Seaside Heights New Jersey. We dropped our bags off at approximately 3 PM. After we dropped our bags off we immediately headed to the boardwalk. Upon arrival back to the room at about 9PM at night we discovered that there was no working hot water in the room. I went down stairs to let the manager know of the problem. At this time we were transferred into another room. Not only was there no hot water in this room but this room was disgusting. After I saw bugs in the frames on the walls and crawling over the night stand I immediately wanted to leave the hotel. I had my 5 year old son with me who has severe auto immune issues including severe allergic reactions specifically to bugs. and there was bugs. At this point I asked for a refund so I could go else where for my planned vacation. Once I called code enforcement I was refused my refund of my money. This is completely unacceptable as I did not even stay in the room. My bags were literally in the room for a few hours and not only were we so inconvenienced but it really bothers me that a business is allowed to do this and get away with it. I am writing in hopes that my complaint will be reviewed and the motel will be penalized for this time of customer service.Desired Settlement: I would like my refund of $130 for the night I was charged for my hotel stay. I did not stay at this hotel. I had every intention on staying until there was no hot water and found out it was disgusting to be in.

Business

Response:

Response:Dear Revdex.com, In response to the complaint from [redacted], this is the details of the visit: The guest checked into the hotel at 3PM on the date of arrival. The guest returned to the front desk at night with the complaint of hot water. Guest was offered a different room, as well as move to another similar class hotel closer to the beach. Guest refused both options and then called the police. The police and code enforcement both agreed that the guest should be charged for the use of the room for the first night and requested the hotel refund the remaining three nights as the guest wanted to leave. Hotel GM agreed to this as it is the most fair in this situation. As such the amount of $130 was charged only for the first night and the hotel refunded the remaining three nights in full. Guest complaints about the room being disgusting are unclear as the housekeeping team work very hard to host clean, comfortable stays for our guests.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The response was inaccurate. I was offered a smoking room with a child with health issues. I was not offered another hotel until after I called the police. I called the police after I was being refused a refund. The lady at the front desk even discussed how she was embarrassed at how dirty the place has become. She further explained that the room was most likely infested with bugs due to smokers leaving the windows (with no screens) open. The lady at the front desk informed me that a new cleaning crew recently took over and obviously weren't doing their job right. I am disgusted with the lies in response to my complaint. Someone really needs to look into this business as I am sure there are plenty more complaints.

Regards,

Review: The inn was not as advertised on [redacted]. It was dirty, smelled of smoke, broken furniture, no bedspreads on the beds, bugs and rude front desk staff.Desired Settlement: Full refund of $782.76 total (two charges of $378.04 and $404.72).

Review: I stayed at the Days Inn on April 25, 2013. I had no hot water in my hotel room nor did the air conditioning work. It was 80 degree's in my hotel room. I made a complaint with the front desk clerk. I was told that on Sunday April 28, 2013 there would be a resolution to my issue as well as monies being refunded back to my credit card. I spoke with the Manager of the location today Monday April 29, 2013. He point blank told me that there was nothing he would do for me. He told me that I was making an issue out of something due to him being of another race and nationality. I assured him that wasn't the case due to having business relationships with other people of the same race and nationality that he is and that I don't discrimante against people. I also explained to him that I was traveling with my family and the fact that we couldn't sleep due to the heat in the room we had it was just completely unacceptable. He still would do nothing for me to resolve the issue. I have also contacted the corporate office of Days Inn and they will do nothing for me either.Desired Settlement: I would like to have a portion if not all of my monies refunded for my hotel stay due to the issues that I had as well as the problems I've faced trying to get this issue resolved.

Business

Response:

Dear [redacted] :

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that we did not had any issue with hotwater or A/C in your room and also as we spoke over the phone yesterday you never called from your room for any issue through your stay not only that we did not discuss anything about RACE.Also It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Sincerely,

General Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The General Manager is stating things that aren't true. The front desk clerk went up to the room before I checked out and said that there was something wrong with the AC unit and that he would have resolution for me when I returned to the hotel on April 28, 2013 due to this issue that he himself noticed. The General Manager also did use the race card in our phone conversation. I need an immediate resolutoin to this matter.

Regards,

Review: Iam a LOYAL customer of [redacted] properties. I selected the Days Inn as my choice of lodging while in [redacted] on business. Unfortunately while there, I injured myself, disabling my ability to walk. Subsequently, the elevator went out at the Days Inn where I was staying. Which left only the stairs to use to exit the hotel. Being that I could not walk, I was literally stranded and immobilized on the 5th floor of the hotel. Having absolutely NO WAY to get down the stairs. Not only was this a fire hazard, it RUINED my stay at the Days Inn. Lastly, when I called the front desk to ask WHEN the elevator would get fixed, I was told with a Snarky tone, that the maintenance personnel would not arrive until tomorrow. Which I found deplorable, to not have an emergency repairman on call 24-7.Desired Settlement: I WANT MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄

Review: On 2-27-14 , I reserved a room at the Day's Inn in [redacted] PA for 6-29-14 to 7-1-14. via [redacted].com The funds were debited from my bank account on 3-2-14. Upon my return home, I found that I was charged for the room again, with an additional $349.62 debited from my account by Days Inn on 7-2-14. Calls and emails to the hotel were unanswered. I contacted their corporate offices on7-15, and received an email on 7-16, telling me I would be contacted by the manager no later than 7-22-14. It is 7-23-14, and I am seeking your help in the return of the overpaid funds to me. I have the receipts from [redacted], my bank statements showing both withdraws from my account. I was not given a receipt from the hotel when I left, since they told me it was pre-paid and my on-line receipt should be sufficient.Desired Settlement: Return of the $349.62 I was charged by the hotel, or the $460.80 I was charged from [redacted]. Someone owes me money, and I believe the second hotel charge is the error.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

--------- Forwarded message ----------

From: E[redacted], Tara <[redacted]>

Date: Tue, Aug 5, 2014 at 5:35 PM

Subject: DAY [redacted]

To: [redacted] <[redacted]>

Dear Contact:

Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in [redacted], PA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve **. [redacted]’s concerns.

We apologize that the property did not meet **. [redacted]’s expectations of Days Inn’s high standard of guest service. Customer Care has resolved the situation with **. [redacted] via a check in the amount of $349.62.

If you need any more information on this matter, please contact me directly at [redacted].

Count on me,

Tara E[redacted]

Customer Care Specialist

Wyndham Hotel Group

1910 8th Ave NE

Aberdeen, SD 57401

###-###-####

Review: Booked a motel in Alexandria for a business trip - prices seemed exorbitant everywhere and Days Inn has a decent name - reviews were not good but some indicated they were in transition and being non-refundable - I checked in. Initially I was put in the far back corner of the building - completely by myself in an extremely rough neighborhood - but opened the door and was overwhelmed by a horrible odor - saw black mold all over bathroom (and I'm an asthmatic). Immediately stated that I couldn't stay there and contacted [redacted] who spoke with front desk and said I would be refunded all days but that night. Went to front desk and she said I'll give you a better room here in the front - there's no problem and there's no crime - the police walk this area all the time. I agreed for the night because I was exhausted from traveling. Well I didn't sleep because there was fighting outside my room, yelling, and what can only be deduced as "ladies of the night" escorting people into the room next door, doing the deed (walls are paper thin), and then escorting them out - this continued ALL night long. If that wasn't bad enough, I found I had visitors in my room - cockroaches and mold in that bathroom as well. When I checked out the front desk girl wouldn't even answer my question - just stated rudely that "I can't hear you" and walked away. Not only will I never stay there again, I will never stay in a Days Inn ANYWHERE again.Desired Settlement: I believe I should be refunded the night I stayed because the conditions were atrocious. Also I seriously think the board of health needs to be called in on this one because this place is NOT safe for ANYONE.

Review: I stayed at this property on Saturday, July 13, 2013 due to it's closeness to a relative. When I walked in I was met with a gentlemen that was sitting behind the desk; his demeanor was very detached. Every question I asked was answered in a blunt, no-nonsense, you-re-disturbing-me kind of way (regarding room rate, breakfast, location of room, parking). Then my card was tossed at me (not thrown, but slid over the counter to me in a way that made me feel like he thought I was lower than him). At this point, after driving 8+ hours I just wanted to go rest. My mother and I came in and went to our room. I immediately smelled mold. There were water stains on the ceiling and little spots on the floor. When we went to disinfect the beds I noticed three separate large brown stains on the mattresses being covered by a yellow, cotton-like mattress cover that was ripped. The cable wire attached to the television was frayed and held together by a white cable tie. I went to plug in my computer and sparks flew out of the wall. I made an attempt to call the desk, but either he didn't answer or it didn't go through. The bathroom towels were hard and there was visible dust inside of the vent that was right next to the shower head. Seeing as this hotel was literally three blocks from relatives and the next closest hotel that I could find was by the [redacted] Airport (which I'm not familiar with distance wise) I opted to stay. The next morning at check out I wasn't asked about any of my concerns or my stay. The same gentleman that checked me in just handed me a receipt and went back to the computer. He was just as un-polite to the people checking out in front of us. I wanted to say something, but I opted to be professional and leave. This visit was a week ago. I have since contacted Wyndham (the corporation that owns these hotels) and filed a formal complaint. Outside of being told the advertised price of $69 per room can't be guaranteed without a reservation (which I did not have) they filed a report for my other complaints. I was told to wait until Thursday, July 25th, 2013 for a resolution. The lady that helped me on the phone was nice, but scripted, in her understanding of the situation.Desired Settlement: Even though I was told the online rate listed on their website is not guaranteed without a reservation (which is not mentioned on the website) I desire an entire refund of $108.99 which is what I paid for my stay. I've stayed at $45 per-night hotels with better customer service and cleaner rooms. For the price I paid, I should have received way more than what I got. I'm not looking to make a big issue of this. I just simply want my money back. The stay was not worth it.

Business

Response:

Dear [redacted] :

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Also we don't have advertise rate of $69.00 , and also we have 24hr front desk.Further if there was problems in the room you need to give us an opportunities to correct the situation which you never did. Also at the end of the day you did end up occupying the room whole night so we can't refund. Since you didn't have the reservation , you paid the going walking rate for that day. You were notified about the rate @ check-inn and you agreed to sign & checked into the hotel room. In addition, please know that your comments and issues will be addressed. Also It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Sincerely,

General Manager

###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I never received a response from my email when I replied on 7/27/2013. A copy of my email response can be found below:

Dear [redacted]

Thank you for replying in regards to my complaint. I appreciate you addressing the pricing issue, however, that is not my true concern. I am now aware that the price is only available for pre-reserved rooms. My main concern is the lack of customer service, the unsafe and un-kept room, and the total price I did pay for the room. I did not get what I paid for - nowhere near it - and I don't understand how you or the hotel can seem to think that's okay. Can you please justify the total price of $108.99 that I paid? I can see maybe half of that, but not all of it. Thank you in advance and I look forward to resolving this matter quickly and efficiently for the benefit of us both.

Since he was not respectful nor professional enough to respond I do not feel his apology was true and genuine. It seemed more of a "template response" than anything else. I am still requesting a refund because, as I've stated before, I did not get what I paid for which was $108.99. Please re-address this issue as this is not an acceptable resolution.

Regards,

Review: We came home with bed bugs and lice poor hotel service not clean hair was all over the towels as if they had been used blood stains on the pillows. I got a rash from being there bed bugs and lice.Desired Settlement: We came home with bed bugs and lice poor hotel service not clean hair was all over the towels as if they had been used blood stains on the pillows. I got a rash from being there bed bugs and lice. The lobby had a horrible smell the first room we were placed in had water damage on the walls and smelled like mold the sheets dirt the lamps were smashed as if a huge fight broke out and then they just put the lamps back up the room had a horrible smell healthwise not recomendable outlets sparked and heater didn't work we then were moved to another room same exact issues occurred the smell was horrible we bought cans of ferbreeze and lysil but still the mold and stentch did not disappear just like the lobby.

Review: I made a reservation with the Day's Inn on 5 Aug 2013 for the 27th of Sep 2013 to 30 Sep 2013 and no where on the web site did it say that the reservation was a non-cancellable reservation. My plans had to change becuase my daughter has joined the Army and me and my wife can not make the trip. So I attempted to cancel the reservation on 25 Aug 2013 and they will not cancel it and will charge my credit card $174.85 regardless if I come or not. I spoke with customer service of Day's Inn and they were no help as the Manager of the Day's Inn in [redacted], Va. was no help and basically said tough they were not going to help me out.

I have never had any problems with cancelling a reservation before with any other hotel chain, if I would have know that it was un-cnacellable I would not have made the reservation with Day's Inn to begin with.Desired Settlement: I would like for the reservation to be cancelled and my credit card not be charged and any deposit that has been taken out already be returned to me.

Thank you

Business

Response:

September 8. 2013

To Whom It May Concern:

We received your letter regarding complaint ID [redacted]. The customer stated that ..no where on the web site did it say that the reservation was a non-cancellable reservation.” However, the cancellation policy is clearly displayed on the web site in several places while making a reservation, and is also included in the confirmation e-mail that was sent to the customer. If a customer does not want a non-cancellable reservation, there are other rates available on the web site, some of which allow cancellations up to a specified deadline. We are including a copy of the guest’s confirmation, which clearly shows the Cancellation Policy: “There will be no credit or refund for early departures, cancellations, no shows, or changes in your reservation for any reason. Guests will not receive any refund or credit." This is the same information displayed on the web site before making the reservation. Because this customer booked a non-cancellable reservation, the hotel and customer service would not cancel it.

Sincerely,

Days Inn [redacted]

Review: I checked into the Days Inn in [redacted] Friday 12/6/2013 at approx 4:30 pm. At approx 8:30pm I woke up from a bus full of screeming athletes because a sports team had checked in to the facility. At approximately 9:00 pm four police officers came to the facility because the entire floor 3 smelled like marajuana. This was clearly an unsafe enviorment for a single female to be in. I told the police I would like to leave due to safety concerans and a broken lock on my door. I was offered another room, but the whole floor was one big party and was unsafe. I checked out of hotel at 9:30pm, did not get a refund and had to pay to stay at another near by hotel.Desired Settlement: refund of 59.99 to my credit card. Check out was at 11 am. I had to leave at 9:30 pm.

Review: I stayed here over the past weekend with my boyfriend on May 16th-18th, we went out that Saturday (May 17th) to the movies around 1pm and when we came back around 7pm we found our room door was WIDE OPEN with all of our stuff in it. My first instinct was to check to make sure all of our stuff was there and it was THANK GOD because I was ready to call the police. I called the front desk and they said housekeeping left it open (nonchalant)...why would they keep the door open for ANYONE to come in and take our stuff, especially since before we left we had told housekeeping that we didn't need anything. We were the only room occupied on our side so, there was no reason. I then proceeded to call the Days Inn customer service hotline, they didn't seem to help my situation any better and they lied and said someone would follow-up with me the following Thursday and no one called.Desired Settlement: I think this business has a responsibility to know for the safety of their customers that you can't just hire anyone, just because they know how to clean doesn't mean they have the necessary hospitality qualities. My experience could have been even worse if my items were stolen, I would think that they should protect their customers but they don't and for that being said, I'm taking my business elsewhere.

Business

Response:

07/01/2014This is to inform that the guest had brought the concern to us as well as our corporate office, but as said to the guest previously, the door was not left behind open by the staff at the hotel. All our rooms are double checked for the lack and safety even after the maid clean the room by the housekeeping supervisor later in the day. When concern was brought of missing, we assured that nothing was removed by the hotel staff and if she needed to call the police she should do so. The guest did not want to call the police and we assure her we did not remove anything as these are reputed hotel doing business for many years. The guest has also complained to corporate office which is enclosed herewith here for the detail.Again please note the hotel has cooperated with the guest and has even advised her to call the police which she refused. Thank you.Sincerely,