Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10357931, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company advertises that they offer upgrades within these units in *** so they need to either amend their advertising in the region or offer the ability to upgrade these units as they advertise.
Regards,*** ***
In reference to following complaint.
sans-serif;">Amtech accepts responsibility for this and regrets the inconvenience to [redacted]. Our tech should have split the line at he of installation of the [redacted] product. Amtech informed [redacted] that we were going to be on the property shortly after the issue occurred. She said to call when we got there. Called 4 times on the 2 numbers she left us. Since [redacted] basically does not care whether the unit is working, (Only Their product) we needed to dispatch a tech to split the lines and a truck roll fee of $75 was charged. . The completion paperwork was submitted to Amtech on Dec 30 and [redacted] is working fine. Amtech is refunding her the $75 for the service call on 1/11/2016 Ref [redacted]
Please close case
Amtech has a contract to provide Bulk Internet to the property 4Mb X 1Mb. Amtech is working on increasing bandwidth in [redacted] does not have the infrastructure at this time to provide. Amtech will be working with several carriers to bring fiber to the area and to give ALL resident...
to capability to upgrade their internet. We are hoping that this will be taken care of in the next few months.
Thank you for your help in this matter. I received the [redacted] notification today indicating that Amtech has refunded the $75 service charge to my credit card account. I am sure that your inquiry to them was instrumental in my obtaining this refund and really appreciate your support.
Best regards,
[redacted]
A request for a refund was sent to finance for $on or about June 24th
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10357931, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company advertises that they offer upgrades within these units in *** so they need to either amend their advertising in the region or offer the ability to upgrade these units as they advertise.
Regards,*** ***
In reference to following complaint.
sans-serif;">Amtech accepts responsibility for this and regrets the inconvenience to [redacted]. Our tech should have split the line at he of installation of the [redacted] product. Amtech informed [redacted] that we were going to be on the property shortly after the issue occurred. She said to call when we got there. Called 4 times on the 2 numbers she left us. Since [redacted] basically does not care whether the unit is working, (Only Their product) we needed to dispatch a tech to split the lines and a truck roll fee of $75 was charged. . The completion paperwork was submitted to Amtech on Dec 30 and [redacted] is working fine. Amtech is refunding her the $75 for the service call on 1/11/2016 Ref [redacted]
Please close case
Amtech has a contract to provide Bulk Internet to the property 4Mb X 1Mb. Amtech is working on increasing bandwidth in [redacted] does not have the infrastructure at this time to provide. Amtech will be working with several carriers to bring fiber to the area and to give ALL resident...
to capability to upgrade their internet. We are hoping that this will be taken care of in the next few months.
Thank you for your help in this matter. I received the [redacted] notification today indicating that Amtech has refunded the $75 service charge to my credit card account. I am sure that your inquiry to them was instrumental in my obtaining this refund and really appreciate your support.
Best regards,
[redacted]