D.C.Collision,INC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The response does not give the true storey as to what occured in the repairs provided by them, After the repairs were done I had three separate problems related to and a direct result of the repairs provided in less than miles, This is shoddy workmanship, Unfortunately the problens occured at a time the car could not be presented to the business for repair(which I will be happy to explain to you and which the business is aware but refuses to avknowledge) Therefore I do not accept an incomplete explanation of what really happened, The business made no attempt to resolve the issue,

Dear Revdex.com Representative,We purchased a wheel bearing on 1/16/15 from [redacted], which is a trusted vendor of ours and installed it in the above referenced vehicle. This part had a one year warranty on it.[redacted] never called our business or came into our facility for a complaint...

of a defective wheel bearing. Instead, he went to [redacted], who, he said, replaced the wheel bearing we installed.[redacted] then contacted us and wanted reimbursement from us for the repairs that were made at [redacted]. Had [redacted] contacted us initially, this part, if defective, would have been returned to our vendorand we would have replaced it with another wheel bearing under warranty at no charge. But, [redacted] never gave us the opportunity to do so or the opportunity to even verify if this part was or was not defective.We have all invoices for [redacted]'s repairs on file. We cannot reimburse him for repairs that he chose to have done at another facility" when we would have taken care of this for him under warranty.Dominic  C[redacted]President, D.C. Collision, inc.

Re: ID [redacted] Complaint2005 Buick LaCrossVin [redacted]Dear Revdex.com Representative,The first time we heard from [redacted] after his vehicle was repaired and picked up from D.C. Collision on January 21, 2015 was on June 10, 2015.[redacted] called and told us that he took his vehicle to [redacted] in Webster NV for an air conditioning problem. ihe system would not hold a vacuum. They leak tested the system and found ascrew had punctured the A/C condenser, which was Installed new In January 2015 and was charged with fresh refrigerant R-134. At the time it left our shop in January, the air conditioning unit was blowing coldair and working properly.I asked [redacted] to come to D.C. Collision to Inspect the vehicle. When he came in a day or two later, we confirmed that a screw had punctured the A/C condenser. This was a result of another impactto the vehicle after it left our shop In January of 2015. I took photos and explained to [redacted] that the vehicle had impact which caused·damage to the vehicle. I explained to him that the impact hadcaused the air dam to push up, which resulted in a screw puncturing the A/C condenser unit.  [redacted] said that he did not hit anything and that I must be wrong. However, [redacted] alsostated that the main driver of his vehicle was his grandson.  I have been in business for forty one years. I am also licensed as an independent adjuster for autodamage and theft appraisals in NY State and can determine when a vehicle was impacted to cause damage.  Although the damage was clearly from another impact to his vehicle, I replaced another A/C condenserunit and charged the system again In June 2015 at no charge to [redacted] for parts or labor as 11 gesture of goad will. When [redacted] picked his vehicle up, .the A/C unit was blowing cold andworking properly.After a few days, [redacted] came back into our facility and presented me with two invoices that he thought I should pay for. One was for the diagnostic charge from [redacted] for $69.12 and one wasan invoice from a [redacted] In Cleveland, Ohio that he had brake work done on for $946.10 (unrelated) and wanted me to pay the $99.99, which was the portion for the ABS diagnostic fee.I told him I was not responsible for either invoices as they were related to a separate incident involving an additional impact. When [redacted] picked his vehicle up In January, his air conditioning unit was tested and working.There was not any dashboard lights on which would have indicated any mechanical issues. There was not any damage to the bottom of his vehicle and there was not a screw puncturing the new A/Ccondenser unit which we installed and was working properly.  I was generous in replacing [redacted]'s A/C condenser unit, when I knew it was not from 'shoddywork' as he put it, but clearly damaged from another impact. I have been fair and honest with htm. I have photos (enclosed) of the damage to his vehicle from the second Impact.[redacted] Is upset because he told me he was out $1000.00. Five hundred dollars was for his deductible, which is the portion of his insurance policy that he chose and has nothing to do with ourbusiness. He stated three hundred dollars was for a new wheel bearing, which, as stated in prior letter, would have been covered under warranty. And the additional money for the two Invoices was from[redacted] and [redacted], which was unrelated to the work we had done. Therefore, I am. not responsible for any further reimbursements to [redacted].1 did everything possible to try to help [redacted] and immediately addressed his concerns. Dominic  C[redacted]