DCH Toyota City

Review: purchased a used 2013 Honda CRV on 10/*/15. The listing on Cars.com offered a 12 month/12000 mile warranty. after signing the paper and turning over a bank cashiers check for the purchase, I asked about the paperwork for the 12 mo/12000 mile warranty and was told the warranty was only 90 days. I asked them to check the listing on cars.com and they said that they could not as the listing had been taken down. When I got home I had no problem bringing up the listing the warranty listed under sellers notes. Via email I have contacted the GM [redacted] and the Inventory Manager Roderrick H[redacted] and the only reply I have recd was from Tanya B[redacted] a Client Advisor. She told me via email that it was a system error and they will offer the 90 day warranty and the remainder of the Honda warranty that is 5 months. I have a screen print of the listing that shows the warranty advertised.Desired Settlement: I would like to get the warranty advertised

Business

Response:

Please review the documentation that is attached. Mr. T[redacted] clearly initialed and signed the "Warranty Terms and Conditions Acknowledgement" legal forms on the pre-owned Honda purchased...this being done before taking delivery of the vehicle. He at that time still chose to move forward and agreed to the terms of the sale. The basic factory warranty still remains in effect with this vehicle for approximately another 5 months or 19,000 miles. The vehicle has the remainder of the factor drivetrain warranty for another 29 months. The factory Emissions warranty goes another 65 months, corrosion another 29 months approximately. One can see that the warranty we provide is shorter than what the factory will cover. This vehicle has a powertrain warranty for 60 months from date of "first sale." The estimated "start date of the warranty" was approximately 3/**/2013. They can verify this with Honda to get exact dates.

The remaining factory warranties on this vehicle are greater than what customers complaint is...

Review: My wife and I purchased a 2012 Toyota Highlander from DCH Toyota City in Mamaroneck, N.J. on May *, 2015. A summary of our major complaints against DCH is as follows:

1. They sold us a vehicle with broken hydraulic window lift which they never replaced.

2. They misinformed us or failed to accurately inform us about many matters related to the transfer of title.

3. They falsely advertised certain features of the vehicle for sale, e.g., that it had a Sunroof.

4. They did not provide us with all the required vehicle documentation necessary to transfer the title.

5. Their negligent and irresponsible sales/service process required us to make four trips to the MVA for title transfer.

6. They required us to sign six documents DAYS AFTER the sale of the vehicle was complete before they would process their end of the title transfer.

7. They approved items on the Inspection Check Sheet that were clearly not accurate.

8. The vehicle did NOT pass Maryland State Inspection which required us to pay for service to complete.

9. They promised to send us a new Hydraulic along with touch-up paint which they never did.

10. They misrepresented the exterior and interior condition of the vehicle prior to the sale.

11. Their general negligence in this entire ordeal cost me many hours of lost time, wages, fuel, and many headaches.Desired Settlement: Either we retain the $3000.00 that we are currently withholding from payment for the vehicle, or DCH provides us with the following at no cost to us:

1. A Toyota 7-year Platinum Extended Warranty for the 2102 Highlander up to 150,000 miles.

2. A new hydraulic bar to replace the broken one that came with the vehicle.

3. A can of touch-up paint that matches the color of this Highlander.

Consumer

Response:

At this time, I have not been contacted by DCH Toyota City regarding complaint ID [redacted].Sincerely,

Review: On June *, 2015, my fiancé, [redacted] and I went into Toyota to inquire about leasing a new car. I am a current Toyota customer. We have two cars, and I solely take the train to travel, and we spoke to salesman William G[redacted] about trading in our two cars for a new car lease. After multiple visits and test drives, we settled with a 2015 Toyota Venza. Mr. G[redacted] and sales manger, Alfred T[redacted], helped us with the almost transaction.

On June **, 2015, we test drove the car and signed a credit check document. We also provided them with a $500.00 deposit check to secure the car. No other documents or contracts were signed. After staying at the dealership for multiple hours, and seeing that the lease numbers were higher than quoted, we axed the deal. Again, no lease documents or contracts were signed. No Toyota employee informed us that the deposit was non-refundable.

Mr. T[redacted] completely understood and verbally told us that he would send a remittance check in the full amount of our deposit to our desired location as soon as possible.

On June **, 2015, [redacted] emailed Mr. T[redacted] her preferred email address, to which he did not reply. Weeks went by, and the check was still not delivered. Throughout this period, she kept calling and emailing and no response from Mr. T[redacted] at all.

On July *, 2015, [redacted] had had enough and told me to email Mr. T[redacted], to which I promptly did (a copy of which can be provided). Within the body of the email, I threatened a opening a small claims matter. Of course, that warranted a response from Mr. T[redacted], to which he replied: "I will check on refund stat[us] when I get in [to the office]."

However, July **, 2015 rolled around and still no remittance check had been delivered. At that time, I decided to call the Toyota dealership and spoke with Sandra G[redacted] who told me to email her the details of my interactions with Mr. T[redacted] and the remittance check. On July **, 2015, I did as Ms. G[redacted] requested and sent her an email and also enclosed my various email correspondence with Mr. T[redacted].

Per Ms. G[redacted]'s email reply, she claims the dealership was having a problem refunding our money because they thought we paid by credit card. That was simply a lie. Regardless, she apologized and said she'd send the check as soon as possible.

On July [redacted] 2015, I drafted an email to Ms. G[redacted] regarding the status of the remittance check. No response was drafted back from Ms. G[redacted].

As of July **, 2015, we still did not receive the check. Of course, [redacted] grew frustrated and thought we should three-way-call the dealership. On the same date, we called them and was rudely told they were both busy. Deciding that was getting us nowhere, we wrote another email to Alfred T[redacted] and Sandra G[redacted] at 4:45PM of the same date. Mr. T[redacted] wrote back immediately stating that we could come in to the dealership in order to claim our check, which probably "didn't make it to us." However, we live a few states away and would be very inconvenienced by having to drive almost three hours each way to claim something that they already stated they would mail to us multiple times.Desired Settlement: Refund our deposit of $500.00 immediately.

Review: There was a recall on the Toyota Tacoma. The chassis of the Tacoma needed to be sprayed.I received a fax letter on Wednesday, November **, 2012 from [redacted] DCH Toyota City saying " PLEASE BE ADVISED AT THIS TIME SPRAYING OF VEHICLES HAVE BEEN PUT ON HOLD DUE TO HURRICANE SANDY."After this letter I called DCH Toyota City two more times and they told me that someone was going to contact us. They said do to HURRICANE SANDY the faciliy got damaged.No one every called back.On June **, 2013 I took the Toyota Tacoma in for another recall it was done. I brought up again about the first recall. In speaking to [redacted] he stated that there was a letter sent out. I told him I never recived a letter. What can we do about this, he went to his manager Joseph Modica,he said the matter has to do with head office. [redacted] gave me the phone number to put in a claim. I called them 6/**/13,6/**/13spoke to Robin.Robin said that her office can not approve this had to do with the DCH dealer.Desired Settlement: We want the recall address.I went above Robin cause she was rude,7/*/13 I said I want to speak to her supervisor [redacted] he has been helping me.7/**/13 I sent him the fax letter from DCH. ON 7/**/13 he told me he is waiting for there response.

Business

Response:

Customer is correct in stating that we inspected the frame on 08/**/2012. At this time customer was told frame needed coating because no rust perforation was found. At this point no spraying was being done in NY. All dealers were awaiting approval from the DEP for coating to be done in the dealers. At this point all customers were told to continue to check back with us until we knew when, or where spraying would be done. After a few months of them trying to get the dealers approved Toyota opened a spraying operation at the port were the cars are received from the ships. The customer did make appointment to have frame coated during November, but hurricane sandy destroyed the ports spraying facility and as of yet has not reopened. The customer has stated she called back multi times and someone told her she would get a call back. We at the dealer cannot confirm this, as we were never keeping a list. At this time the recall has expired and cannot be done. The dealer has contacted Toyota motor sales district managment and awaiting a response to see if we can help our customer out.

Review: DCH [redacted] e-mailed and offered me a **13 XLE AWD Sienna on 9/**. It is a demo model and the price they offered me is $35,000 with 6500 miles. The price was stated in the e-mail therefore, I traveled to their site and arrived on 9/** at 10:[redacted]. I was assigned a sales representative to discuss the details, I needed to add some items to the vehicle such as the tow hitch, wheel locks and lower side moldings and I understood that these would come in addition to the cost of the vehicle. After discussing with the sales representative, he offered me the price of the vehicle as follows: Cost of the car:$35,000 Additional cost: $600 Cost of my trade-in-vehicle:$25,**0 out of pocket cost: $10,400 The $10,400 would be my out of pocket price subtracting the sale price of the car with all the options and the trade in value of my current car. I asked the sales representative for a $400.00 discount and when he went to the back to ask his boss, he came back retracting the offer altogether and told me that the price is now $3000+ more. I am still in shock of what happened. I live 30 Minutes away from this location and spent almost 2 hours discussing the details, reviewing and test driving the vehicle. I don't know what their marketing gimic is, they told me that someone made a mistake on the original $35,000.00 price. However, I do know that it's not the way to conduct a business. Please note: that I have an email and the vehicle specs from the dealer to confirm my side of the store.Desired Settlement: To write the wrong, I want them to sell me the car for the price that I was offered by e-mail of $35,000.00; to tell me if they can give me the $400.00 discount with the added items that we discussed or they can sell me a NEW car [redacted] with the same vehicle specs and options discuss at dealer cost with I believe is factory Invoice. I would be open to hear what the dealer would do in order to write this wrong.

Consumer

Response:

At this time, I have not been contacted by DCH Mamaroneck LLC regarding complaint ID [redacted].

Sincerely,

Review: I bought a 2003 4Runner from this dealership and the car is a lemon to say the least. From the moment I received the vehicle it had issues. When I bought the car I had a verbal assurance and also a written inspection form stating that everything was fine with it when I took it to my local Toyota dealership which I am very pleased with I received this multipoint. The car has emission, brake issues and won't pass inspection, let alone a leaking trans and air condenser. when I contacted them even though I got an extended unlimited mile warranty they told me basically that it was as is? when I asked how the did there inspection I was told "everyone does it differently". I returned the car because the trans was also not working and I want a refund. This is ridiculous and I am very disappointed in the fact that these people call themselves a Toyota dealership.Desired Settlement: Either you refund the amount of the vehicle to the finance company. Or the vehicle gets repaired.

Business

Response:

The business has responded. Please read below:

Vehicle has been returned to dealer and finance company has been paid in full. Customer returned truck and bank (USAA) has been paid off on 08/**/2014.