My wife and I were looking to trade in my truck to get into a lower payment car. We were looking at leasing a Jetta.
After test driving one we started to talk about price. They told me they were going to give me 8000 for my truck. I only owed about 4500. The first price they came to me with was a 4 yr lease that had me pay off the car and then give it back at the end.
When I asked about the deal they had online they said I have to have 3,000 for the deal and I didnt have any dp. I told them what about the money they had left from them buying the truck from me. I was told that is not a dp its used to lower the price of the car.
I then told them I had a price from [redacted] at 17000. The sticker price was 21000. After going back and forth we felt we had a good deal, But the math was not adding up right for 17000 and what happened to the money from my truck?
After I went in to do the paper work and signed it I noticed the price was 23000. They screwd me and feels like stole my truck....
I bought my 2009 Volkswagen Touareg brand new from Findlay VW in Henderson. I have taken my Touareg to Findlay North since they opened the store.
On Friday September 12th I initially came in for a price estimate on 100,000 mile service. [redacted] the service manager greeted me and I requested a cost estimate. He went in the service bays and came back. When he returned he quoted me $800 for 100k mile service on my 09 Touareg and stated the transmission needed to be serviced. I questioned the transmission service, then went to my vehicle to retrieve the owners manual. In the owners manual it doesn't list any transmission service at 100,000 miles. Only DSG transmission at 80,000 miles. I showed this to [redacted] and he dismissed his lack of knowledge to "well that's why it is good to have your book".
[redacted] in turn had me speak to [redacted] a service advisor. [redacted] walked with me out to my vehicle to retrieve the VIN.(I have had every service on my car performed by Findlay North since this dealership opened.) [redacted] pulled up the service by the VIN which confirmed I did not need a transmission service. [redacted] printed out the service and cost. [redacted] told me [redacted] would be in on Monday when I wanted to drop off my vehicle.
Monday September 15th I came in the morning to drop off my vehicle. [redacted] wasn't there, instead I was greeted by [redacted] told me that [redacted] would not be in today. I provided [redacted] with the print out of the service estimate [redacted] had provided. I told him this is what I wanted performed on my vehicle.
A few hours later [redacted] called me and stated I needed the transmission to be serviced on my vehicle. I provided him with the background conversations I had with [redacted] and [redacted]. I stated the transmission service was done during the 80k mile scheduled maintenance. [redacted] told me how the transmission was never serviced at 80k miles and I needed to have it serviced now.
I was very upset. I asked [redacted] to pull up the records on the 80k mile service since it was performed at their dealership. I told him I wanted to know exactly what was done and what I paid for. He stated he looked it up and I had oil change, cabin filter, inspection, and tire rotation for $700. There was never a transmission service. I told him I wanted to speak to the service manager. He stated the manager was unavailable and he would have him call me back.
[redacted] called me a little while later. [redacted] told me the transmission needs to be serviced and it was never serviced at 80k miles. I asked him why not? I brought the vehicle in to his dealership for it's 80k mile service. I paid for an 80k mile service and expected that to be done. [redacted] argued with me that the 80k mile service was done, but not the transmission and it needed to be done now. When I asked [redacted] why it wasn't done at 80k he told me that he had no knowledge of the discussions I had with [redacted] the service adviser at the time. He stated [redacted] no longer works there and I may have declined the transmission service he doesn't know. I proceeded to tell [redacted] I didn't come to the dealership to see [redacted] I came to Findlay VW where he is a manager of the service department and it isn't my problem that [redacted] doesn't work there. There is no record of me declining service, because I never did. I bring my vehicle to a dealership because I am supposed to trust the dealer to know what I need. I should be able to come in and say "I want an 80k mile service" and they perform the service and charge me accordingly.
[redacted] continued to argue with me and stated the only option was for them to do the service now and how I should trust him that they will do what is needed. I felt I had been ripped off. I told [redacted] not to touch my vehicle, I didn't trust them and I would pick it up after work. Around 6pm I arrived at Findlay North Volkswagen and was greeted by [redacted] proceeded to tell me, he has good news. The transmission service they had been trying to get me to purchase was for a DSG transmission which my vehicle doesn't have. The reason it never showed up in any records as being performed is because it isn't needed.
So if I wouldn't have questioned the service department on the service history of my vehicle and why they were trying to charge me for this I would have paid over $500 for work that wasn't needed. That would be like going to a Dr and having surgery you didn't need. Findlay Volkswagen has lost all of my trust they built over the years. The lack of knowledge on the product almost led to a significant amount of overcharge for maintenance that was never needed. I can only imagine how many others come in to the service department and end up paying money for service that isn't needed. This is completely inexcusable. I have never received any acknowledgment from the service manager on their mistake. Not only is the service department suffering from a lack of product knowledge, the service manager doesn't have any customer service skills. He didn't do anything to try and diffuse the situation or earn my trust. He didn't show any consideration for maintenance costs or my clear sense of frustration with his department. Instead he was argumentative and dismissive of my concerns. I cannot in good faith recommend anyone to go to this dealership. for my family they have singlehandedly tarnished the Volkswagen brand and the Findlay name. We have purchased other vehicles from Findlay dealerships in the past and I am not sure I will do so in the future.
Reggie was a phenomenal dealer who has given me a great sale of a carHighly recommend seeing him
My wife and I were looking to trade in my truck to get into a lower payment car. We were looking at leasing a Jetta.
After test driving one we started to talk about price. They told me they were going to give me 8000 for my truck. I only owed about 4500. The first price they came to me with was a 4 yr lease that had me pay off the car and then give it back at the end.
When I asked about the deal they had online they said I have to have 3,000 for the deal and I didnt have any dp. I told them what about the money they had left from them buying the truck from me. I was told that is not a dp its used to lower the price of the car.
I then told them I had a price from [redacted] at 17000. The sticker price was 21000. After going back and forth we felt we had a good deal, But the math was not adding up right for 17000 and what happened to the money from my truck?
After I went in to do the paper work and signed it I noticed the price was 23000. They screwd me and feels like stole my truck....
I bought my 2009 Volkswagen Touareg brand new from Findlay VW in Henderson. I have taken my Touareg to Findlay North since they opened the store.
On Friday September 12th I initially came in for a price estimate on 100,000 mile service. [redacted] the service manager greeted me and I requested a cost estimate. He went in the service bays and came back. When he returned he quoted me $800 for 100k mile service on my 09 Touareg and stated the transmission needed to be serviced. I questioned the transmission service, then went to my vehicle to retrieve the owners manual. In the owners manual it doesn't list any transmission service at 100,000 miles. Only DSG transmission at 80,000 miles. I showed this to [redacted] and he dismissed his lack of knowledge to "well that's why it is good to have your book".
[redacted] in turn had me speak to [redacted] a service advisor. [redacted] walked with me out to my vehicle to retrieve the VIN.(I have had every service on my car performed by Findlay North since this dealership opened.) [redacted] pulled up the service by the VIN which confirmed I did not need a transmission service. [redacted] printed out the service and cost. [redacted] told me [redacted] would be in on Monday when I wanted to drop off my vehicle.
Monday September 15th I came in the morning to drop off my vehicle. [redacted] wasn't there, instead I was greeted by [redacted] told me that [redacted] would not be in today. I provided [redacted] with the print out of the service estimate [redacted] had provided. I told him this is what I wanted performed on my vehicle.
A few hours later [redacted] called me and stated I needed the transmission to be serviced on my vehicle. I provided him with the background conversations I had with [redacted] and [redacted]. I stated the transmission service was done during the 80k mile scheduled maintenance. [redacted] told me how the transmission was never serviced at 80k miles and I needed to have it serviced now.
I was very upset. I asked [redacted] to pull up the records on the 80k mile service since it was performed at their dealership. I told him I wanted to know exactly what was done and what I paid for. He stated he looked it up and I had oil change, cabin filter, inspection, and tire rotation for $700. There was never a transmission service. I told him I wanted to speak to the service manager. He stated the manager was unavailable and he would have him call me back.
[redacted] called me a little while later. [redacted] told me the transmission needs to be serviced and it was never serviced at 80k miles. I asked him why not? I brought the vehicle in to his dealership for it's 80k mile service. I paid for an 80k mile service and expected that to be done. [redacted] argued with me that the 80k mile service was done, but not the transmission and it needed to be done now. When I asked [redacted] why it wasn't done at 80k he told me that he had no knowledge of the discussions I had with [redacted] the service adviser at the time. He stated [redacted] no longer works there and I may have declined the transmission service he doesn't know. I proceeded to tell [redacted] I didn't come to the dealership to see [redacted] I came to Findlay VW where he is a manager of the service department and it isn't my problem that [redacted] doesn't work there. There is no record of me declining service, because I never did. I bring my vehicle to a dealership because I am supposed to trust the dealer to know what I need. I should be able to come in and say "I want an 80k mile service" and they perform the service and charge me accordingly.
[redacted] continued to argue with me and stated the only option was for them to do the service now and how I should trust him that they will do what is needed. I felt I had been ripped off. I told [redacted] not to touch my vehicle, I didn't trust them and I would pick it up after work. Around 6pm I arrived at Findlay North Volkswagen and was greeted by [redacted] proceeded to tell me, he has good news. The transmission service they had been trying to get me to purchase was for a DSG transmission which my vehicle doesn't have. The reason it never showed up in any records as being performed is because it isn't needed.
So if I wouldn't have questioned the service department on the service history of my vehicle and why they were trying to charge me for this I would have paid over $500 for work that wasn't needed. That would be like going to a Dr and having surgery you didn't need. Findlay Volkswagen has lost all of my trust they built over the years. The lack of knowledge on the product almost led to a significant amount of overcharge for maintenance that was never needed. I can only imagine how many others come in to the service department and end up paying money for service that isn't needed. This is completely inexcusable. I have never received any acknowledgment from the service manager on their mistake. Not only is the service department suffering from a lack of product knowledge, the service manager doesn't have any customer service skills. He didn't do anything to try and diffuse the situation or earn my trust. He didn't show any consideration for maintenance costs or my clear sense of frustration with his department. Instead he was argumentative and dismissive of my concerns. I cannot in good faith recommend anyone to go to this dealership. for my family they have singlehandedly tarnished the Volkswagen brand and the Findlay name. We have purchased other vehicles from Findlay dealerships in the past and I am not sure I will do so in the future.