Decadence Boutique

Hello attached is our online return policy, as you can see return must be sent back within days, undamaged and hats are a final saleAlthough all of these guidelines were not met we still accepted the return and sent a replacement we feel that this was more than an acceptable solution ,furthermore arizona mandate does not allow certain returns for sanitary and health conditions for the benefit and safety of our customers we do not accept return of hats and other products as we would like to instill the trust in our customers that our products are not used especially items that can easily be worn without notice we are very strict with our policy on all head worn items we are up front on our return policy and arizona legislature backs us up on ensuring our customers health attached is a statement from az civil cod, once again thank you for your time to address this undesirable situation Certain merchandise either is not returnable by its nature or is not considered to be returnableThe requirements of Civil Code section do not apply to any of the following kinds of merchandise:Food, plants, flowers, and perishable goods.Goods marked "as is," "no returns accepted," "all sales final," or with similar languageGoods used or damaged after purchase.Customized goods received as ordered.Goods not returned with their original package.Goods which cannot be resold due to health considerations.Goods used or damaged after purchase.Customized goods received as ordered.Goods not returned with their original package.Goods which cannot be resold due to health considerations

[redacted] tracking # [redacted] the leggings that were originally sent were called aztec tis the season instead of the cardigan called tis the aztec season it was an honest mistake made by a warehouse employee shipping a similarly named item with thousands of orders shipped every single month it is an unfortunate event when this happens what is more unfortunate is that these are the only events that are reported not the 1000's of successful on time deliveriesWe wish that every customer would take the time to say how pleased they were with their experience with decadence boutique however it is common knowledge that 90% of consumers will report negative experiences whereas only 10% will report positve onesthank you and have a great day decadence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company not only had to be reminded to send the replacement hat, but they did not refund my shipping as the original agreement was statedThere is a jewel missing from their productWhether it is the most secure hat they've ever had or not, my product is damagedThe correspondence between the company and I was very rudeThey not only accused me of just ordering the product for the marketing number, but then accused me of damaging my own productThen rudely told me to send the product back for a second time, after receiving the second damaged productI suggested the company simply send me a jewel, because I have now paid $in shipping thus far and it would not be worth my time to spend another $to get yet another damaged productThey ignored meI've had to repeatedly contact the company to even get this far Regards, [redacted] ***

hello per our attached return policy your return did not follow our return guidelines so it was refused from the post and a return to sender was issued a return must be postmarked within days of receiving to allow us to receive it back with days we are very sorry that the leggings that as stated you accidentally ordered and didn't want just happened to have an issue with, we looked for an email from you in regards to this and have not found it, in some instances our extremely fast shipping time can actually be a curse for someone who needs to make a change to an order!!! however most of our customers appreciate receiving our awesome products at even better prices extremely quickly it appears you purchased the leggings when they were on sale for $if you would like to contact us we would be more than happy to issue you a store credit for your inconvenience thank you bob for allowing us the opportunity to address this

Hi *** we have recently found out that because of how many orders we were sending out some of them were not scanned in by ***, as you can imagine this is causing chaos as a lot of people think there package has not yet gone out even tho it is well on its way please be patient with us and our
postal service and rest assured your package is almost definitely on its way as out of the 10,we only have left to ship please understand this is something that is happening around the country with huge retailers too not just us delayed shipping and missed scanns are unfortunately something that happens during the holidays every year but we are working very hard to get out all orders once your order in printed a tracking number is automatically emailed to you than when sups picks up your package mon and friday they scan it in than you can track everywhere it goes however sometimes during the holidays because they have over a billion packages sometimes to get people their packages the most time efficiently *** has opted to not scan packages in until the actual delivery this confuses and concerns customers but ultimately is up to the *** also please keep in mind as stated on our website and on your email order confirmation our standard shipping and processing time is 3-business day, this is not to say on the busiest online retail weekend we ask for a couple additional days to get through the overwhelming amount of orders hope this info helps and we hope to hear you already have your package and wrote this message prematurely as is the case with so many this holiday season happy holidaysdecadence boutique

Hello we are very sorry to hear about this experience it appears that you placed an order during our extremely busy holiday season and with the tens of thousands of orders we processed in that time period we had only a few of these issues if you would please contact the online department at
###-###-#### fri-sun 10pm-9pm we would be glad to assist in fixing this issue
thank you
db

Hello as of todays date we have sold over of this particular hat with Mrs.*** original hat and her replacement hat being the only two that we have ever heard of anyone having issues withAs she stated upon her initial complaint to us that it was missing jewels we immediately sent her a
replacement in which we first carefully inspectedseparate people inspected her replacement hat before it was actually shipped because this particular hat has the embellishments sewn on as opposed to most hats which are heat affixed and can sometimes come off so we were curious how this problem occured because these hats are the best quality hats we have ever hadSo being fully aware of what was sent out to her for a second time we have ran out of ideas as to what is happening to her hatsWe have contacted the manufacturer who also states that have never had any problems as there embellishments are sewn on so it is very difficult fotr them to naturally fall offThank you for the chance to once again respond to this situation
DB

I just order pairs of Grace in LA jeans from Decadence Boutique online on a Saturday and received them the following ThursdayThey were all the right style and sizeBeautiful jeans and fit VERY WELLThey came from the store in Mesa, Arizona and I have absolutely no complaints

My mother just ordered on Nov 15th a pair of *** boots that were on saleThe shipping said a sticker was made and as of Nov 30th, still just says a shipping sticker was madeI called and the guy was rudeWas told I needed to wait another days before they will take action, he called and was told the package was more then likely lostBut still needed to wait more days for what reason I have no ideaI asked to please just refund the credit card they were charged on and he kept giving me the run aroundSaid that it was possibly do to the holiday rushI order them on Nov 15th there was not a holiday rush thenAnd I had ordered boots from another store on black friday and received them days later with no problemNow I call and can't leave a message cause the mail box says its full and they read my messages on *** and they do not even respondWhat a poor business ethic this place has and I will make sure everyone knows it tooI will not quit calling and doing whatever I need to in order to get my money credited back

*** *** ordered 4-1:15pm
order was processed 4-27-pm
items in order were a pre order and as stated the items would arrive 5-9-
order was picked up and scanned by sups 5-10- 4:13pm
Mrs*** contacted us that one of the leggings she ordered she no longer cared for we replied please review our return policy
After she had seen that her return was not within business days allowed by our policy which if an item is delivered on a friday the customer has until weds total days to have the return postmarked she realized that the way around this was to state that the item was defective, now whether it seems suspicious that out of the leggings she purchased the legging that she did not like and originally attempted to return because she disliked the item now all of a sudden was defective is completely beside the point the fact is we have a return policy her return did not abide by this policyWhether the item was "defective" or not we believe this is something that can be determined in the allotted time of our return policy thank you for the possibility to address this situation yet again!
**

hello here is your usps tracking *** also it looks like you were partially refunded for an item we did not have in stock or that was damaged during our flood we have sent separate email responses to *** on 7/12:32pm confirming order 2nd on
7/informing you of product that was not available and offering of alternatives after no reponse was received we issued refund and shipped item 3rd on 7/sending tracking info as requested thank you and please let us know if we could be of more assistance please remember as stated on website customer service can be contacted via phone *** fri-sun 10am-9pm or through pm on ***With the large number of orders we process and ship mon-thurs that is all we do is ship orders ty

I placed an order on November 22, I still have not received it. It got a notification on December 5th that it had been shipped...still nothing. They are impossible to reach on the phone, and they will not respond to my text messages. I am very disappointed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, I ordered my product on 4/26 and did it was not delivered until 5/12 at 11:38 am and it was sent right back out that same day after I opened the package and noticed the pull in the leg right away. It was delivered to your business on 5/14 @ 2:14 pm. So to say it didn't meet your return policy is absurd. Second, you said the package was refused and sent back to sender. That's a lie because when I tracked the package it was delivered,  not refused. Third, how can you say the package was refused without knowing what was inside if you didn't receive any of my 5+ emails to your company in regards to the leggings ect?! Makes no sense to me and all you are doing is giving false information. Also to correct you, the leggings were not $3, they were buy 1, get 2 free at $12/piece so that would make them $4, not $3 but price is not the issue here. Again, you sent a prodect that was defected and could not be worn so it is your company's responsibility to exchange the product that you sent to me, the customer. I do not want a store credit, I want the leggingsas. I will never give your company another penny of my hard earned money.  I am all about great customer service and your company extremely lacks that. Oh, and I also have all of your company's automated emails for every email I sent since April, so to say you did not receive any of them is just another false statement. I will make sure everyone knows about your company if this situation is not handled the way it should be. Also, here is the tracking number that was placed on my original order that was sent out by your company so you can look for yourself on when the package was deleivered to me.
[redacted]
Regards,
[redacted]

hello as stated in our return policy for sanitary reasons we do not accept returns on leggings as they are considered undergarments and cannot be resold according to arizona law. This is clearly stated on our online return policy[redacted]://[redacted].[redacted].[redacted]. what is further...

stated on our return policy is to please allow up to 10 business days for us process your return,now as this return was returned during the busiest retail/online sales time of the year and their are numerous holidays, weather, and other factors that affect the post, we had no control of the time [redacted] took to first deliver the item to the customer, than have the item returned to us, which was done without tracking info so we had no recourse to locate and claim package and finally after the item was found the time post returned the package back to the recipient as the order was not placed under the name of the person filing this dispute I cannot look up their tracking # to provide.Furthermore we feel that when somebody files a [redacted] dispute which can be extremely damaging to a companies reputation all of the correct facts should have been stated, which we believe are: items were purchased from our boutique at spectacular prices, we did our very best to make sure these were expedited to the customers before the holidays in case they were gifts ( in which we had over 12,000) orders that were successfully delivered  on time even with the delayed post this package was one of those, when the leggings were opened the person mistakingly thought that they were the incorrect size and shipped them back without 1st reviewing and understanding the return policy, next they contacted us with their concerns whereas we let them know that they were the correct size as the leggings come in a one size fits all standard sizing unless stated otherwise, so as the customer stated that they did not realize this she asked for the items to be returned. Now instead of the customer taking responsibility for being at fault as we shipped the correct items, on time; instead we receive a negative review this doesn't only seem unfair it is exactly how great, honest small businesses sufferHave a great day

Hello attached you will find the store credit issue the day we received her return also attached is an email to her dated 7-20-14 and 3rd we have attached a screenshot showing that she used the store credit already. We really wish customers understood the effect that leaving these negative reviews...

could have on small businesses with thousands of potential customers seeing these reviews stating that she believes we are a scam is absolutely ridiculous, unfortunately the thousands of people who would see that review would not get the full info which is customer ordered from our website we shipped her correct items immediately the items did not fit she shipped back and we issued credit as per our return policy customer was emailed her store credit used her credit and than we were called  a scam it is unfortunate that we had to spend an hour gathering these docs and preparing this email instead of helping customers and shipping out orders thank you for there chance to respond!!!!!!

hello per our attached return policy your return did not follow our return guidelines so it was refused from the post and a return to sender was issued a return must be postmarked within 2 days of receiving to allow us to receive it back with 7 days we are very sorry that the leggings that as stated...

you accidentally ordered and didn't want just happened to have an issue with, we looked for an email from you in regards to this and have not found it, in some instances our extremely fast shipping time can actually be a curse for someone who needs to make a change to an order!!! however most of our customers appreciate receiving our awesome products at even better prices extremely quickly it appears you purchased the leggings when they were on sale for $3 if you would like to contact us we would be more than happy to issue you a store credit for your inconvenience thank you bob for allowing us the opportunity to address this

Hello we are soooo grateful to the Revdex.com for providing us the opportunity to present the facts of the issue presented above!!! We have been in constant contact with Mrs. [redacted] in regards to her online order via email, fb msg, and we attempted numerous times to contact her via phone with the phone...

number she provide via fb msg in which she admitted was incorrect. Furthermore she states that she attempted to contact us to get info about where to send returns, on our website in which she purchased her items, we have a clearly posted return policy, which has detailed instructions on where on how to return items.... Please feel free to review our return policy to verify that it is in fact extremely detailed and easily found and generally would be the first place to go to find out info on returns, [redacted]. We ship over 10,000 items per month and although we have a very low return rate we have an even lower rate of issues with returns. Next we did receive a tracking number for her return which is usps [redacted] when this item is track online you can see that it says business closed item left at front door/porch this struck us as odd as we have a brick and mortar store, and usps does not leave parcels out front they leave them in a secured parcel locker if an item is delivered after hours. We called usps  to find out what address this return was shipped to and were told that it was delivered to a residence at [redacted] as you can see on our return policy our address is [redacted] we have repeatedly attempted to explain to this customer that her items are insured through usps however she was the shipper so she must contact usps and initiate the claim!!! We are not saying that she sent the items to the incorrect address,which is possible as she states she was originally contacting us to see where to send a return, however we are stating that we have not received a return and therefor cannot issue a credit. Plase feel free to verify the deatls we have provided and let us know if there was a better way to resolve this situation that would not result in us incurring a $300 loss in revenue and inventory and us not damaging our outstanding reputation that we have been building for over 5 years thank you decadence!!

this "business" is completely missing the point. Yes, I mailed the shoes back BUT per their website it states they will mail back the merchandise if it doesn't meet qualifications. I did open a post office claim and they said the package WAS delivered on the 17th of October and WAS NOT rejected, therefore there should be a tracking number to show that they mailed it back to me. They WILL NOT provide a tracking number. So where are my shoes? Even though they don't fit I can give them to my niece or sale them. So I've been charged the money AND have no shoes. All they keep saying is its the post office fault. I've contacted post office numerous times and they say that it was not rejected upon delivery. The post office has record that the shoes were still at the business on Nov 3rd! Also, seems like they have a reputation of this (which I wish I would have read the comments on the Revdex.com site before ordering from this place) even the post office in arizona says they have a bad  reputation . The business needs to provide me with a tracking number. My tracking number that the business keeps telling me to check, only states it was delivered to them on the 17th, per the post office if they rejected the package it would show up under my tracking number. This is not the post office fault. The last place to have the shoes was decadence boutique.

I didn't not received any email and I emailed them serve all times and called without any response, I responded my [redacted] and they blocked me from trying to send them any info so I had a old [redacted] I had to go thu to get them when they did respond they only gave me credit for items less more shipping fees so I lost around 12 dollars I still would not recommend them

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.               I do not consider this matter to be resolved until I receive the correct order that I placed on December 29th.  After calling Decadence Boutique seven different times last weekend, I finally spoke with an employee on Sunday afternoon.   She told me to return the item (leggings)  that they sent me by mistake and when they receive the leggings they will send me the cardigan that I originally ordered.  I mailed the pair of leggings today, February 26, 2014.  Until I actually receive the cardigan in the mail I am hesitant to accept their offer.  I hope Decadence Boutique will send me the cardigan in a timely manner and only then will I consider this matter resolved.Regards,[redacted]