Deep Roots Landscaping

Review: Our firm, [redacted], contracted with Mr. Lowell Watkins, owner of Deep Roots Landscaping to clean gutters at approx 26 locations in the Roanoke area. Mr. Watkins received the list of gutters via email and accepted the terms agreed upon. Mr. Watkins began the cleaning of the gutters and, after 3 weeks, finally finished all but one set of gutters. I received a text message indicating that he did not have a ladder tall enough to complete the last remaining set of gutters and I politely replied that Mr. Watkins should make whatever arrangements necessary to complete the work as agreed and submit the photos and invoice for payment. Mr. Watkins refused and text bombed nastiness and personal attacks to demonstrate his poor customer service. Mr. Watkins insisted that pictures of the gutters were not part of the agreement until I forwarded the original email back to him upon which time he admitted that he had simply not taken all of the requested photos. Mr. Watkins text bombed derogatory comments for hours last evening and has rebuked repeated, polite, attempts on y behalf to amicably settle the issue and GET HIM PAID.Desired Settlement: Mr. Watkins is owed over $1,000 and WE WANT TO PAY HIM. I would like Mr. Watkins to send us an invoice and photos of the gutters and complete the remaining set of gutters and own up to his companies obligation. Once everything is completed, as agreed, we wish remit payment for services rendered.

Regards

Business

Response:

I have completed all obligations, sent photos of the gutters, but I will not be sending an invoice - the $1,000 will be written off.