DeFazio's Heating & Air Conditioning, LLC.

Oct4th,2017First of all let us tell you just how surprised we were to hear about a complaint threw your agency from one of our customersWe were not aware of any issues and have not heard from this customer at all.*** *** is a new customer and his contact information we have here on file
is a physical home address onlyHe was referred threw another contact so our information on him was very little.Our company here has been running for yrsand has a customer base of a homesWe have never been contacted by the Revdex.com with a customers complaint so this is a new route he has chosen to take instead of contacted us hereOur phone number is ###-###-#### and goes directly to our Srpartner- MrJames D***he says he has received no calls, letters or complaints from *** *** at all.We appreciate your spirit of conciliation but if *** *** felt he needed to be refunded for $he should have been told to contact us firstIt is apparent that he has our contact information that you were given to contact us.As for *** ***'s statement about Justin who is another partner here that is just his "opinion" and nothing moreWe here at DeFazio's heating & Air Conditioning LLC keep very current with our training and education in our fieldsWe have many classes, school and training certifications on file here to show that we do indeed keep current and up to date with continuing our educationsBut we are human and can also make mistakes from time to time but should also be given in fairness to resolve the problem first.Since you now have provided us with a mailing address for *** *** I will be sending him a check for $but please note that it is our policy here to remove him from our customer service list so he will not be receiving any services from our company.We are so sorry he felt the need to get your agency involved instead of just contacting us first.Doris D James D(10% partner) (80% partner)