Ms. [redacted]'s move has changed since she signed her Order for Service with [redacted] and placed her household into storage with Delaney Worldwide. She expected to needstorage for 90 days or less and her final destination was to be St. Johns, Newfoundland andLabrador, Canada. As of today, Ms....
[redacted]'s goods have been In storage over 180 daysand she is no longer moving to St. Johns. No monies were collected for the move Into storage,warehouse handling and six months of storage.The [redacted] Bill of Lading limits storage-in-transit to 180 days and then the storageaccount "converts" to permanent (or long-term storage) with the local moving company. After180 days of storage, it is no longer Incidental to a long distance move and the agreement with[redacted] terminates. They invoice for the services provided up to and including 180days of storage.Permanent storage is then billed on a monthly basis until her goods are removed. When Ms.[redacted] provides us with a moving date and a delivery address. Delaney Worldwide willrequote her long distance move based on the new destination. All storage charges must be paidin full before her goods can be released from the warehouse.As we have said to her several times, we are more than happy to correspond by email and onlysuggested a phone call on our toll free number when Ms. [redacted] continued to havequestions.We will continue to work closely with Ms. [redacted] to assure that her questions are answeredand that final arrangements to move her goods to her new home in Canada go smoothly. Weare waiting for her to make payment for services up to this point, provide a moving date and afinal delivery address. Many of our customer's circumstances change during the movingprocess and the staff at Delaney Worldwide is experienced in meeting our customer's needs asthey shift.
Ms. [redacted]'s move has changed since she signed her Order for Service with [redacted] and placed her household into storage with Delaney Worldwide. She expected to needstorage for 90 days or less and her final destination was to be St. Johns, Newfoundland andLabrador, Canada. As of today, Ms....
[redacted]'s goods have been In storage over 180 daysand she is no longer moving to St. Johns. No monies were collected for the move Into storage,warehouse handling and six months of storage.The [redacted] Bill of Lading limits storage-in-transit to 180 days and then the storageaccount "converts" to permanent (or long-term storage) with the local moving company. After180 days of storage, it is no longer Incidental to a long distance move and the agreement with[redacted] terminates. They invoice for the services provided up to and including 180days of storage.Permanent storage is then billed on a monthly basis until her goods are removed. When Ms.[redacted] provides us with a moving date and a delivery address. Delaney Worldwide willrequote her long distance move based on the new destination. All storage charges must be paidin full before her goods can be released from the warehouse.As we have said to her several times, we are more than happy to correspond by email and onlysuggested a phone call on our toll free number when Ms. [redacted] continued to havequestions.We will continue to work closely with Ms. [redacted] to assure that her questions are answeredand that final arrangements to move her goods to her new home in Canada go smoothly. Weare waiting for her to make payment for services up to this point, provide a moving date and afinal delivery address. Many of our customer's circumstances change during the movingprocess and the staff at Delaney Worldwide is experienced in meeting our customer's needs asthey shift.