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Delaware Lawn Crew

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Reviews Delaware Lawn Crew

Delaware Lawn Crew Reviews (4)

Review: On Thursday, January 15, 2015, [redacted] from Delaware Lawn Crew contacted us about payment for the outstanding balance. [redacted], very forcefully said that he had our credit card number and only needed authorization for the charge. I told him I was in a meeting and he would need to talk to my husband. He indicated that he had spoken to him and only wanted my authorization to charge. He read off the last four numbers and I told him that the card did not belong to me, it was the one my husband uses. He said, my husband told him it was mine. I told him that I was in a meeting and would talk to my husband and we would get back to him. I ended the conversation at that point in order to get back to the meeting that I was leading. I tried to buy gas over the weekend and discovered that my account is overdrawn because Delaware Lawn Crew processed a payment that I not only did not authorize but I didn't give them my account number. My husband contacted the business only to be told that they had the card on file so they used it. They said we were playing games with them so they processed the payment. I am filing this complaint along with a consumer complaint with the Attorney General's office. This is not only illegal and unethical but it's a terrible way to deal with customers. My husband is dealing with a major health crisis right now and we are having some financial problems as a result. The payment that was processed without my authorization, caused overdraft fees and my inability to even put gas into my car. I want this business held accountable and a message sent to the owner that this will not be tolerated. I also want reimbursement for the fees incurred as a result of their actions.Desired Settlement: I want a refund of the money that was taken from my account ($665) along with the bank fees incurred ($70). While I do owe them the money, I will pay them when I am financially able to do so. I completely understand if they pursue collection activity as a result of the outstanding debt but they can't be allowed to upset my life because they feel I should pay the money now. That's not their right to do so.

Business

Response:

To Whom it May Concern,In response to the complaint registered by Mrs. [redacted] (# [redacted]), her and I obviously don't see eye to eye on exactly what happened on the date in question as well as the events leading up to us running her (or Mr. [redacted]'s) credit card. This is an account that is nearly 180 days past due in which we have made over 6 attempts to call Mr. [redacted] at the phone number we have on file, of which we also left messages asking to be paid, with no return calls. The last payment we received was on 7/12/14 for $280 and have since invoiced the customer six additional invoices, non of which were paid. There was also never a call to stop service or try and arrange a payment plan for any of the invoices (which we would have been happy to discuss with the customer). There has been absolutely no attempt to pay for the service we provided.On the date that I ran the customer's credit card, I spoke with Mr. [redacted] briefly on the phone. I told him that I can simply run the credit card we have on file (which stays encrypted on our company website only exposing the final four digits of the card to even me) to finally get the balance paid for the year. He then told me that was fine, but it was his wife's credit card, she pays the bills and that I needed to call her and confirm. He gave me her number, I called her and was absolutely not forceful in any way on the phone. If anything, once I told Mrs. [redacted] who I was she, became rude to me and tried to rush me off the phone. Before she could, she said that the card we had on file was Mr. [redacted]'s and he deals with it. I had already spoke to Mr. [redacted] and he told me he wanted to pay it so after Mrs. [redacted] hung up on me... I tried to call back Mr. [redacted] (he didn't pick up). I ran the card as he told me they planned to. Regardless of what Mrs. [redacted] thinks happens, I was told we could run a card so I did. Also keep in mind, I could have ran the card anytime in the previous 7 months to pay this bill but did not, nor would I have if I had not spoken to Mr. [redacted] that day. In fact, I even text messaged Mr. [redacted] that day saying that we ran the card on file and that everything was taken care of. It wasn't until 3 days later that he called and asked to speak to me regarding this issue. I apologize for the miss communication and that there were over draft fees taken from Mrs. [redacted]'s account. This was not my intention when I ran the card but I also don't believe this is my responsibility after I was getting the 'back and forth' from this customer to pay her over draft fees. I understand Mr. and Mrs. [redacted] may have fallen onto some tough financial times but they could have stopped service at any time and paid a smaller balance then. It is my belief that this customer had no plan to pay this bill and tried to confuse me in order to get me off the phone trying to make a collection for what was owed.My response to Mrs. [redacted]'s request for a refund is that I will pay her over draft fees via check ($70) once the credit payment processes on my end. I do not feel like I should have to pay that at all, but will in a sign of good faith.

Prior to hiring Delaware Lawn Crew LLC, I was cutting my own lawn and used to plan my weekend around it. I first hired them about 4 years ago. Since then, my weekends have been much more relaxing and flexible. They show up at my house every week and leave my lawn with a manicured cut and always blow off the extra grass from the walkways and driveways. I also asked them to blow off leaves on my deck, which they do weekly as well at no extra charge. Their teams are also talented at leaf removal, sod planting, laying down stone, clean-up projects, mulching and plowing/shoveling. It's been very easy to work with them. They are good at following my instructions. I like their online bill payment system and extraordinary customer service from both Joe and Phil. It's also nice to know that their business is helping to support the University of Delaware Men's Crew team where Phil and Joe are both very successful coaches in their free time. I've really enjoyed working with this company and highly recommend them. In fact a few of my neighbors have switched to Delaware Lawn Crew after seeing their quality work at my house.

Review: Delaware Lawn Crew cuts my neighbors grass. They consistently blow grass and yard waste in my driveway, on my retaining walls and against 2 of my buildings. Despite repeated requests this mess is left for me to clean up each and every time. Occasionally they even cut some of my grass which is not welcomed.This activity went on for the best part of last summer and has resumed again this grass cutting season. I have been in contact with the owner of Delaware Lawn Crew several times by phone and e-mail. I have asked nicely, firmly, and even not so nicely.Mr. Joe Kleiman simply refuses to have his crew clean up and stay off my property. Most of the time [redacted] doesn't even return my calls. I don't feel that I should have to clean up MY property each and every time Delaware Lawn crew cuts my neighbors grass.Desired Settlement: Don't blow yard waste on my property / buildings and leave it for me to clean up. Don't cut my grass.

Business

Response:

In response to [redacted]'s complaint, we have tried on numerous occasions to make this neighbor of a customer happy to no avail. [redacted] is the neighbor to a customer we have had for years. His first complaint was a phone call last summer demanding that I "come and see what we had done to his property". Upon arrival, there was so little grass on his driveway and retaining wall that I was able to simply blow it off with one swipe of my hand. I was astonished that I had been called about something so small, nevertheless I called him back and apologized. We then had another similar issue later in the summer of which I handled once again. This neighbor has a shed and garage that are directly adjacent to the property we mow and it is very easy to possibly get clippings from the mower into his lawn, which has been [redacted]'s issue all along. In the most recent episode from [redacted], he left me a curse laden message, "who the [redacted] do you have working for you, etc. etc." "you must be a [redacted]... etc." This sort of phone call is inappropriate especially because of how unbelievably small the issues have been in the past. Once he left that message I called him and told him not to call me ever again especially in that sort of manner.

What I have done since is simply tell my guys to "bag" the lawn of our customer next door to help from any grass potentially going onto [redacted]'s property. We will try our best to make sure this does not happen in the future.

Consumer

Response:

Review: I contacted the business and left my number. The owner called me back and arranged to cleanup leaves at my home in Newark, DE. on the coming Friday of our conversation.The leaves were never cleaned up as promised. approx. 2 1/2 wks. have passed. This was at my rental home, and I found out today that the job was not done. No call was ever made to me with any explanation as to why the job was not completed. I called tonite 11-25-14 and left a message that the leaves were not picked up, and that if he was not going to clean them up he should have called me.

Business

Response:

I spoke to [redacted] on 11/26 (when I noticed we had a message the next day). Told her the leaves had actually been picked up once already but in the past 2.5 weeks, some had additionally come down off the trees in the meantime. I have also moved up our second pickup to today (12/1) to do our second and final pickup of leaves. This must have been an old complaint because I spoke to this customer the next morning.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: LAWN MAINTENANCE, SOD & SODDING SERVICE, SNOW REMOVAL SERVICE, LANDSCAPE MAINTENANCE, HARDSCAPES, LANDSCAPE CONTRACTORS

Address: 7 Mill Park Ct., Newark, Delaware, United States, 19713

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