We are in receipt of the written complaintAfter reaching out to the complainant, I have issued her requested amount of $On the date of her stay we had plumbing/hot water issuesA plumber came out and replaced a part on one of our boilersUnfortunately, a technical issue during these
repairs caused our fire alarm to go offI truly understand this guest’s frustrations and gladly issued the above amountWe also offered a complimentary night in one of our jacuzzi suites for a future reservation
We are in receipt of the written complaintAfter reaching out to the complainant, I have issued her requested amount of $On the date of her stay we had plumbing/hot water issuesA plumber came out and replaced a part on one of our boilersUnfortunately, a technical issue during these
repairs caused our fire alarm to go offI truly understand this guest’s frustrations and gladly issued the above amountWe also offered a complimentary night in one of our jacuzzi suites for a future reservation