Discount Shutters & Blinds

Complaint: I am rejecting this response because:The fact that MrD [redacted] may or may not own the shutter factory is irrelevant to my complaintWe purchased from Discount Shutters, which is MrD***' companyI did call the number he provided and left a messageMrD [redacted] states that he will reach out to them and give them the measurements, but in one of the messages he previously sent me he states that he already sent them the measurements (please see attachment) and would follow up the next day which he never didMrD [redacted] clearly had no intent to follow up and has no concern for his customers after the sale is madeIf I did not contact Revdex.com I feel confident I would never hear from MrD [redacted] againI will work with the Shutter Factory (if they call back) or find a local reputable company to repair our damaged shutters and and correct the installation errors and defective splitting shutterMy complaint with MrD [redacted] and Discount Shutters poor customer service stands and remains unresolved Regards, [redacted]

Complaint: I am rejecting this response because:I do not like the tone of MrDavis's responseWe never mentioned anything about the quality of the shutters in our complaintThis is a customer service issueWe offered to pay for the repairs from the beginningAlso, MrDavis is not addressing the fact that some of the shutter doors need to have their alignment adjustedThat was pointed out to him when he came to inspect the damaged shutters and he acknowledged that they can be adjusted when they replace the damages shuttersThis was included in the Revdex.com complaint but not mentioned in his responseAlso, since submitting the Revdex.com complaint, I've noticed that one of the blinds wood is splittingThe main concern with MrDavis is his lack of response to our attempt to contact him, which is why we filed with the Revdex.comI understand if he is busy moving his shop but he never mentioned that and stopped communicatingMrDavis claims that our blinds have a life time warranty and we would like them adjusted and the spilt blind replaced in addition to having the other damaged blinds replaced as he said he would do.MrD*** Regards, Craig Fennel

I have reached out to the customer and will be in contact with him again this weekI have been on vacation for the past two weeks and not able to receive phone callsI believe the shutter frame in question has been remade and is at the factoryI will check when I get back this week and get this customer taken care of as soon as possible

I do not own the shutter factory, nor have I ever represented that I doThe shutter factory did have a move recentlyI would recommend at this point that the consumer get in touch with the shutter factory for warranty workThe name of the manufacturer is "A custom shutters" Their phone number is 818-837-They will be able to take care of any warranty problems and also replace any louvers that might be damagedI will reach out to them and give them the measurements for those damaged bloomersI think at this point it makes more sense to work directly with the factory to resolve any issues any future issues Thank you,Greg Davis

I will contact the shutter factory to have them make these replacement louvers that the customers cat chewed onThis "repair" has nothing to do with the quality of the shutter or its warrantyThese were wooden louvers that were damaged by the homeowners cat!I am replacing these louvers as a one time courtesy to the customer because they live in the same community as my wife and II guess sometimes when you offer to do something for FREE, it's not a good idea 100% my fault that this didn't get taken care of in a timely manner, we've been very busy and the shutter shop moved locations.Again, I will get this taken care of just as soon as possible

I do not own the shutter factory, nor have I ever represented that I doThe shutter factory did have a move recentlyI would recommend at this point that the consumer get in touch with the shutter factory for warranty workThe name of the manufacturer is "A custom shutters" Their phone number is 818-837-They will be able to take care of any warranty problems and also replace any louvers that might be damagedI will reach out to them and give them the measurements for those damaged bloomers. I think at this point it makes more sense to work directly with the factory to resolve any issues any future issues Thank you,Greg Davis

I have reached out to the customer and will be in contact with him again this weekI have been on vacation for the past two weeks and not able to receive phone callsI believe the shutter frame in question has been remade and is at the factoryI will check when I get back this week and get this
customer taken care of as soon as possible.

I will contact the shutter factory to have them make these replacement louvers that the customers cat chewed on. This "repair" has nothing to do with the quality of the shutter or its warrantyThese were wooden louvers that were damaged by the homeowners cat!I am replacing these louvers as a
one time courtesy to the customer because they live in the same community as my wife and I. I guess sometimes when you offer to do something for FREE, it's not a good idea 100% my fault that this didn't get taken care of in a timely manner, we've been very busy and the shutter shop moved locations.Again, I will get this taken care of just as soon as possible

Complaint:
I am rejecting this response because:The fact that MrD*** may or may not own the shutter factory is irrelevant to my complaintWe purchased from Discount Shutters, which is MrD***' companyI did call the number he provided and left a messageMrD*** states that he will reach out to them and give them the measurements, but in one of the messages he previously sent me he states that he already sent them the measurements (please see attachment) and would follow up the next day which he never didMrD*** clearly had no intent to follow up and has no concern for his customers after the sale is madeIf I did not contact Revdex.com I feel confident I would never hear from MrD*** againI will work with the Shutter Factory (if they call back) or find a local reputable company to repair our damaged shutters and and correct the installation errors and defective splitting shutterMy complaint with MrD*** and Discount Shutters poor customer service stands and remains unresolved
Regards,
*** ***

Complaint:
I am rejecting this response because:I do not like the tone of MrDavis's responseWe never mentioned anything about the quality of the shutters in our complaintThis is a customer service issueWe offered to pay for the repairs from the beginningAlso, MrDavis is not addressing the fact that some of the shutter doors need to have their alignment adjustedThat was pointed out to him when he came to inspect the damaged shutters and he acknowledged that they can be adjusted when they replace the damages shuttersThis was included in the Revdex.com complaint but not mentioned in his responseAlso, since submitting the Revdex.com complaint, I've noticed that one of the blinds wood is splittingThe main concern with MrDavis is his lack of response to our attempt to contact him, which is why we filed with the Revdex.comI understand if he is busy moving his shop but he never mentioned that and stopped communicatingMrDavis claims that our blinds have a life time warranty and we would like them adjusted and the spilt blind replaced in addition to having the other damaged blinds replaced as he said he would do.MrD***?
Regards,
Craig Fennel

Complaint: 11426479
I am rejecting this response because:The fact that Mr. D[redacted] may or may not own the shutter factory is irrelevant to my complaint. We purchased from Discount Shutters, which is Mr. D[redacted]' company. I did call the number he provided and left a message. Mr. D[redacted] states that he will reach out to them and give them the measurements, but in one of the messages he previously sent me he states that he already sent them the measurements (please see attachment) and would follow up the next day which he never did. Mr. D[redacted] clearly had no intent to follow up and has no concern for his customers after the sale is made. If I did not contact Revdex.com I feel confident I would never hear from Mr. D[redacted] again. I will work with the Shutter Factory (if they call back) or find a local reputable company to repair our damaged shutters and and correct the installation errors and defective splitting shutter. My complaint with Mr. D[redacted] and Discount Shutters poor customer service stands and remains unresolved.
Regards,
[redacted]

Complaint: 11426479
I am rejecting this response because:I do not like the tone of Mr. Davis's response. We never mentioned anything about the quality of the shutters in our complaint. This is a customer service issue. We offered to pay for the repairs from the beginning. Also, Mr. Davis is not addressing the fact that some of the shutter doors need to have their alignment adjusted. That was pointed out to him when he came to inspect the damaged shutters and he acknowledged that they can be adjusted when they replace the damages shutters. This was included in the Revdex.com complaint but not mentioned in his response. Also, since submitting the Revdex.com complaint, I've noticed that one of the blinds wood is splitting. The main concern with Mr. Davis is his lack of response to our attempt to contact him, which is why we filed with the Revdex.com. I understand if he is busy moving his shop but he never mentioned that and stopped communicating. Mr. Davis claims that our blinds have a life time warranty and we would like them adjusted and the spilt blind replaced in addition to having the other damaged blinds replaced as he said he would do.Mr. D[redacted] 
Regards,
Craig Fennel

I have reached out to the customer and will be in contact with him again this week. I have been on vacation for the past two weeks and not able to receive phone calls. I believe the shutter frame in question has been remade and is at the factory. I will check when I get back this week and get this...

customer taken care of as soon as possible.

I do not own the shutter factory, nor have I ever represented that I do. The shutter factory did have a move recently. I would recommend at this point that the consumer get in touch with the shutter factory for warranty work. The name of the manufacturer is "A custom shutters".  Their phone number is 818-837-1525. They will be able to take care of any warranty problems and also replace any louvers that might be damaged. I will reach out to them and give them the measurements for those damaged bloomers. I think at this point it makes more sense to work directly with the factory to resolve any issues any future issues.  Thank you,Greg Davis

I will contact the shutter factory to have them make these replacement louvers that the customers cat chewed on. This "repair" has nothing to do with the quality of the shutter or its warranty. These were wooden louvers that were damaged by the homeowners cat!I am replacing these louvers as a...

one time courtesy to the customer because they live in the same community as my wife and I. I guess sometimes when you offer to do something for FREE, it's not a good idea.  100% my fault that this didn't get taken care of in a timely manner, we've been very busy and the shutter shop moved locations.Again, I will get this taken care of just as soon as possible.