DJ's Diner Reviews (1)
DJ's Diner Rating
Address: 91 Palmer Brook Road, Scarborough, Maine, United States, 04074-9563
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www.rogerhowardappraisals.com
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To whom it may concern, I have been in business for 18 years and have never had a complaint filed with the Revdex.com. I find it very hard to believe many accusations that were brought up in the complaint. First, I have a strict policy that no customers should ever leave unhappy. I have...
had displeased customers before, just like any business, and they are now loyal, regular customers. My staff are trained to solve issues to the best of their ability and if they can not find a solution then they are to inform a manager so the managers can straighten it out. This leads to my second concern with the complaint involving the manager refusing to speak to the customer. My management team has never and would never refuse to speak a customer. If the management team was unaware of the issue then the problem lies on the cashier. The cashier that was on duty that evening has been let go for many issues including but not limited to this one. My final issue is that I have never refused to refund a customer even if the customer is wrong. My policy states that the customer is always right. This stands for when the customer is right and even when they are wrong. However, I understand that these customers had an issue with my restaurant and I want resolve the issue as soon as possible. To ensure they have a better experience, I have sent them a refund, an apology, and an open-ended coupon. The coupon is good for a free appetizer, meals, drinks, and desserts. This is to ensure they return to my restaurant and receive the upmost customer service. Hopefully this will resolve any unsatisfying experience that they had while visiting my restaurant.