Thank you for the information you gave when I called about this case. The Case is ID# [redacted].We remember this customer and had several exchanges...
with the customer. After trying to make restitution and not satisfying her wishes, she said she would bring a case against us to force us to give her what she wants. She ordered a set of candles from us, we sent her the candles she ordered. She called to say that the candles were the wrong color. We apologized and said we would send another set. We only needed her to send us a picture of what she received. We did not have any pink candles and could not have sent those to here. We said to her maybe there is something wrong with the batch, send us a pic so we can confirm. She refused. We checked other candles from the batch and they were fine. So we insisted she send a pic to confirm the issue.We are not unreasonable, if we sent you the wrong product its a mistake that we can easily fix. But when a customer refuses to co-operate and instead, tries to bully us to get what they want. That is unfair. We have no issue with a refund, but it has to be inline with our return policies. Which include and 15% restocking fee and paying for the return of the material (please see the website return policy: [redacted])Please help us to correct this situation, no one can buy or candles without agreeing with our policies. She only had to send us a pic and we would have gladly send replacements, instead she chose to send the candles back without following policies and now wants you to help her usurp this policy. We are prepared to refund the cost, minus the 15% restocking fee. ThanksP ###-###-####E [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received the check yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for the information you gave when I called about this case. The Case is ID# [redacted].We remember this customer and had several exchanges...
with the customer. After trying to make restitution and not satisfying her wishes, she said she would bring a case against us to force us to give her what she wants. She ordered a set of candles from us, we sent her the candles she ordered. She called to say that the candles were the wrong color. We apologized and said we would send another set. We only needed her to send us a picture of what she received. We did not have any pink candles and could not have sent those to here. We said to her maybe there is something wrong with the batch, send us a pic so we can confirm. She refused. We checked other candles from the batch and they were fine. So we insisted she send a pic to confirm the issue.We are not unreasonable, if we sent you the wrong product its a mistake that we can easily fix. But when a customer refuses to co-operate and instead, tries to bully us to get what they want. That is unfair. We have no issue with a refund, but it has to be inline with our return policies. Which include and 15% restocking fee and paying for the return of the material (please see the website return policy: [redacted])Please help us to correct this situation, no one can buy or candles without agreeing with our policies. She only had to send us a pic and we would have gladly send replacements, instead she chose to send the candles back without following policies and now wants you to help her usurp this policy. We are prepared to refund the cost, minus the 15% restocking fee. ThanksP ###-###-####E [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received the check yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Wholesale Candles Direct regarding complaint ID [redacted].Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]