Dollar +

Review: I entered a reservation at my local location in temple hills for one week starting on Monday, April 14th. I was informed by the renter at that location that they had no vehicle and didn’t have any the entire weekend prior. I was then instructed to call the corporate location and file a complaint. When speaking with them I asked about the availability of another location in turn I was routed to the nearest airport location (30 minutes away). Needless to say, this further delayed my out of town departure. In addition, I was charged additional $30 in airport fees because of the change in location.

Upon arriving at the airport, the service got worst. After standing in line for 30 minutes, I received a vehicle. There were others standing in line each time I went to return my vehicle with similar issues. However, over the 5 day rental, I had to return the car and switch to another vehicle due to mechanical issues twice. One vehicle I didn’t even get off the parking lot. It would have been three times but I didn’t want to drive 75 minutes away to another airport for another vehicle.

I was truly disappointed in the service I received. It put a major damper on my spring break because I was too afraid to take the car any distance. Hence, I was forced to cancel my trip out of town and stay local. Maintenance of rental vehicles should be essential for any of these rental car companies. It is really a shame and could be very dangerous/costly should someone get into an accident in one of their vehicles.Desired Settlement: I would like a refund of my rental cost in the amount of $250.