Don Harvey Dental

In response to the above mentioned complaint, our company was called by the homeowner on April 28, to turn on their sprinkler system because when we winterized it in we found a large root wrap on zone that would require extensive repair and was noted on their winter invoiceUpon arrival
at the residence on May 18, our technician also noted very weak water pressure throughout the entire system he notified the homeowner and was told that they were aware of it and needed to change their water filters for the entire houseOur office was contacted the next day, (May 19, 2015), by the homeowner and told they had no hot waterThe same technician was immediately dispatched to their home and found the water heater valve turned almost off, once again he informed the homeowner what the issue was and turned the valve back on then told the homeowner there would be no charge for the second service call due to us going there as a courtesy to a longtime customerPlease note that the sprinkler system has nothing to do with the water heaterThe homeowner called our office times and was repeatedly explained to that he still was expected to pay for the original turn on appointment and insisted on arguingThis was during our very busy season and it was difficult to get everyone involved together to discuss it once again at the homeowners’ insistenceAt no time was the homeowner ever transferred to voicemail due to the fact that our phone system doesn’t have that featureAs a side note, we keep records and it has been noted in the past that these homeowners don’t like to pay for service calls yet are nice about it and try to justify not payingIn conclusion our company is willing to waive the balance legitimately due to us, because the stretching of the truth that we’ve dealt with simply isn’t worth the $

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Revdex.com:
While the explanation they provided is rude, untrue and demonstrative of why you shouldn't do business with them, the fact that they are removing their charges is acceptable. Since they were responsible for turning off the hot water, it goes without saying that they should not charge to visit the next day to turn it back on. When they said there was no charge due to our inconvenience, they were noting that there was no charge for the initial visit, where they mistakingly turned off the water to begin with. They should better communicate with their staff who make these promises before insulting their loyal customer base. THey should take a business class or two, and then maybe learn some common courtesy from their parents
Regards,
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