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Donaldson Educational Services Reviews (2)

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User Loretta time 19.06.2016

I enrolled in the Notary Prep course which began in the fall of 2015 to take the exam in December 2015.
Donaldson's website claims to have a "staff of notaries" qualified to teach the course, and the instructor for this class was NOT a notary, and arrived week after week less prepared for the class than the students.
SIX weeks into the course, the class was cancelled--VIA email notification--and tuition was refunded. This left students NO OPPORTUNITY to get into another class to finish prepping prior to the December exam.
While I appreciate the funds being returned because the contractual performance was not being met by the institution, I asked to have the other expenses I incurred to be covered by Donaldson and have thus far been met with total silence.
The owner of the school will not even face the query in person.
I rightly point out that the school website still has the fraudulent claims about "licensed notaries" teaching these courses when in fact this is untrue.
I incurred the expenses of application fees, pre-assessment fees, study materials and the exam fees--all of which are non-refundable--based on the promise of adequate and available instruction from Donaldson.
Donaldson not only failed to deliver, the owner knew at the outset that his organization was in breach of contract--by making the false claim that a licensed notary would be instructing the class--prior to the beginning of the first session--and did nothing about it.


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User Reviewer1692716 time 14.06.2016

Review: I enrolled in their Life, Health and Accident Insurance class to prepare me to take the state test to receive my license. I was concerned after enrolling and reviewing the information that it was outdated. I called them and asked many questions. Their course didn't include any of the Affordable Care Act information, better known as Obama Care. They assured me from their information I would have all i need to pass. They didn't know how often the state updated the test.I called the state and they didn't have the information, I was told to call the people who administer the test. I called Donaldson back and ask about the updates again. I was assured again that the information in the course would be all I needed to pass. The website says all you need to pass and that they have a. 90% success rate. There is a 4 step procedure listed to get licensed... Nothing says you have to pay $75 to the State Police to get fingerprinted or a $78 fee to Sircon who processes your application. The website said it was an easy 4 step...not my experience. So when I took the exam there were so many questions that was no where in the course material, especially nothing about Affordable Card Act. I was shocked at the amount of questions I had no previous knowledge about. I failed by 8 points. I know if the information in the course was updated I would have passed. I also found incorrect information that I shared with them so they could update.I later found out even more information I wasn't given at the beginning. I understood that they wereDesired Settlement: I was misled and wasted money on outdated info and assured their info was correct. Their information needs to reflect the new laws and clarity of cost and procedures to get licensed. Their website is misleading and that needs to be corrected.

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Response:
[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

At this time, I have not been contacted by Donaldson Educational Services regarding complaint ID 10175598.
Regards,
Karen Twohig


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Category: School Information

Address: 2540 Severn Avenue  Suite 103, Metairie, LA, 70002

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