Dr. Charles Clement DDS

The following is a truthful account of our experience with the above mentioned consumer.The consumer joined Extreme Fitness on February 23, and was a regular customer from that date until July 1,when her membership was put on hold for a (2) month periodHer account was not billed for
the months of July and August, per her request on the signed freeze form, (copy attached)The freeze form, which the consumer signed and dated 05/29/15, clearly states that the membership dues will resume on the 5th day of the month following the expiration of the “freeze period”It is not Extreme Fitness policy to notify customers of their membership obligations that is called “personal responsibility”, something this customer seems to lack.If, as her letter to Revdex.com states, she was dissatisfied with the club, why would she have visited the club for (5) months without a single complaint and further decide to “freeze” rather than cancel the membership?In conclusion, the September charge was correct and the obligation for the month of October, is also correctI have also enclosed a copy of the consumer’s signed cancellation form dated 9/23/15, which clearly indicated she knew she was responsible for the month OctoberIf she did not like the contract terms, as she stated in her letter, she should not have initialed off and agreed to those terms on the back of her signed membership agreement, (copy attached)I sincerely hope that all of the signed and dated paperwork we have provided will be enough evidence to substantiate the legimate charges to the consumer’s account and her responsibility to those charges.( Marci T***, Office Manager Extreme Fitness