I want to assure *** that we value our patients and want them to have confidence in our billing practices. I am sorry to learn that you called the office so often with no resolution to your issues. We try our best to be patient focused however we obviously have failed in your case
I am at my desk, right in the front, during most of the workday and I don't ever remember hearing any of my employees stating that "we're busy, we'll call you back" to any patient. That response in unacceptable and my staff is well aware that if they cannot handle an issue right away, I certainly can take care of it
That being said, and with my concern over this issue I conferred with my office manager to find out why your complaints were not dealt with in a timely fashion. She claimed knowledge of only one recent conversation in which she did, as she stated, submit the original claim to *** ***. We are waiting for their response*** *** will only pay for the x-rays and comprehensive evaluation you received on 3/15/but they will not pay for the debridement. You did not have a "regular cleaning" until 3/27/12. This is the source of confusion. On 3/15/you needed a debridement which is supported by the chart notes from your hygienist. The notes also clearly state that "explained to patient she needs to come back for fine scale "(regular cleaning) however it is not uncommon for patients to misunderstand the difference between a regular cleaning (prophy) and a debridement. Neither *** *** nor *** paid for the debridement, hence the charge to youAfter the calculus was cleaned, supra-gingivally , you then returned for a "regular cleaning" on 3/27/This service was paid in full by the insurance companies
I do apologize, again, for any aggravation we caused you
I called the office manager in our Farmington Valley Office and she did confirm that there was an additional charge that was posted after the patient leftShe said she neglected to charge the patient for a service she receivedI explained that this was our
error and unacceptable to do this to a patient
I reminded her that we claim to deliver the Gold Standard in both the dental clinic area as well as in the business area and this situation is far below that goalTo that end, the patient should be receiving an apology phone call and a new bill with a zero balanceI also want to personally apologize to the patientAlice JGish, Ed.D
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
6 reviews
1.0 star rating 2/22/2016
I went to Dr. Gish in the Danbury office for years, the staff there is wonderful. I recently moved to Fairfield hoping to have the same experience and sadly it has been a complete nightmare for my family. The front staff in incompetent and unhelpful when trying to schedule procedures. If you can't change your work schedule to accommodate them then forget about it. They told my husband that he can call every Saturday to see if they had an hour and a half appointment available that same day for his procedure instead of booking him for a Saturday appointment ahead of time.
I know this sounds crazy, because I can't even believe it was happening. I called the office and emailed the Office Manager on January 20th and again on February 16th and have yet to hear from them. Customer service is not the strong suit, stay away!!
I want to assure *** that we value our patients and want them to have confidence in our billing practices. I am sorry to learn that you called the office so often with no resolution to your issues. We try our best to be patient focused however we obviously have failed in your case
I am at my desk, right in the front, during most of the workday and I don't ever remember hearing any of my employees stating that "we're busy, we'll call you back" to any patient. That response in unacceptable and my staff is well aware that if they cannot handle an issue right away, I certainly can take care of it
That being said, and with my concern over this issue I conferred with my office manager to find out why your complaints were not dealt with in a timely fashion. She claimed knowledge of only one recent conversation in which she did, as she stated, submit the original claim to *** ***. We are waiting for their response*** *** will only pay for the x-rays and comprehensive evaluation you received on 3/15/but they will not pay for the debridement. You did not have a "regular cleaning" until 3/27/12. This is the source of confusion. On 3/15/you needed a debridement which is supported by the chart notes from your hygienist. The notes also clearly state that "explained to patient she needs to come back for fine scale "(regular cleaning) however it is not uncommon for patients to misunderstand the difference between a regular cleaning (prophy) and a debridement. Neither *** *** nor *** paid for the debridement, hence the charge to youAfter the calculus was cleaned, supra-gingivally , you then returned for a "regular cleaning" on 3/27/This service was paid in full by the insurance companies
I do apologize, again, for any aggravation we caused you
I called the office manager in our Farmington Valley Office and she did confirm that there was an additional charge that was posted after the patient leftShe said she neglected to charge the patient for a service she receivedI explained that this was our
error and unacceptable to do this to a patient
I reminded her that we claim to deliver the Gold Standard in both the dental clinic area as well as in the business area and this situation is far below that goalTo that end, the patient should be receiving an apology phone call and a new bill with a zero balanceI also want to personally apologize to the patientAlice JGish, Ed.D
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
6 reviews
1.0 star rating 2/22/2016
I went to Dr. Gish in the Danbury office for years, the staff there is wonderful. I recently moved to Fairfield hoping to have the same experience and sadly it has been a complete nightmare for my family. The front staff in incompetent and unhelpful when trying to schedule procedures. If you can't change your work schedule to accommodate them then forget about it. They told my husband that he can call every Saturday to see if they had an hour and a half appointment available that same day for his procedure instead of booking him for a Saturday appointment ahead of time.
I know this sounds crazy, because I can't even believe it was happening. I called the office and emailed the Office Manager on January 20th and again on February 16th and have yet to hear from them. Customer service is not the strong suit, stay away!!