Drews Electric Inc Reviews (1)
Drews Electric Inc Rating
Address: 78 Cypress Link, Fort Saskatchewan, Alberta, Canada, T8L 0H3
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www.drewselectricinc.ca
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Good Day [redacted], After careful review of all correspondence via email and text, please find a summary of the events leading up to this complaint. In August 2014 we completed the rough in of the project In October 2015 [redacted] contacted me regarding the finishing of the basement, at that time I...
informed him our hourly rate was $90/person/hour and material plus 20%, if this was agreeable I required a couple of days notice to do the work. The finishing was completed in November of 2016, at your convenience and with customer supplied lighting. At the time of completion all the devices and electrical system were tested and verified to be operational. January 27th 2017, [redacted] contacted me by text after he noticed some of the pot lights were not working. I went out to determine the cause on Monday, January, 30th and discovered numerous burnt out bulbs. I recommended LED bulbs as they are more resilient with regards to vibrations and cost effective. Although this was not a warranty issue of Drews Electric Inc (as our warranty only covers material supplied and labour) we did not invoice for this visit. February 12th 2017, [redacted] then contacted me and noticed the bulbs he had changed were flashing. After discussing via text I suggested the dimmer is likely not compatible for the new bulbs he installed, [redacted] requested "someone come take a look" . My employee arrived February 22, 2017 and after different combinations of bulbs were tested, it was determined the dimmer was not compatible with the customer installed bulbs and the dimmer was operating properly. On March 23, 2017 [redacted] e-mailed he received a second opinion confirming the installed dimmer was not compatible. Invoice number [redacted] was sent 22 February for the amount of $141.75 for this visit as the lights or bulbs are not warranted items. The invoice was in accordance with previously stated rates and agreements. March 24, 2017 I emailed [redacted] to determine if he intended on paying the invoice that was overdue, he advised on March 27 that the "Cheques in the mail". April 5th 2017, when I had not received the payment, I emailed to follow-up and confirm the address sent, to ensure the cheque was not lost in the post. After not receiving a response for some time, the invoice was sent to collections. All Drews Electric Inc employees are qualified and deemed competent in accordance with Provincial and National regulations, codes and practices. Drews Electric Inc takes great pride in our professionalism and quality of work. Since [redacted]'s comments regarding the tidiness after your project was completed, Drews Electric Inc has since ensured all our service vehicles are equipped with vacuums to clean up before leaving the job. Any further correspondence regarding this invoice, including the partial payment and "considering this matter closed" did not reach Drews Electric Inc as funds are collected by a third party. Should you have issue with the remaining amount due, please discuss with the collections agent assigned to your file