Duraclean Cleaning Specialists, LLC

I had a sewer back up when my water equipment started the back up processThe back up was caused by roots in my pipeI initially called them to find out "the scope of their services." They insisted they had to come right outI advised them that I was not prepared to have them begin any workUpon arriving at my home, they insisted they had to start clean up right away (there was very little water to clean up as I shut my main water valve and stopped it immediately)They insisted there was "contamination" and "guaranteed" me my insurance company would pay itAs I was trying to reach my insurance company, they proceeded to dismantle my laundry room and removing all the tiles on my floor and ripping out molding trim and flooded the area with microban(Full disclosure: at this point I reluctantly signed the authorization to do the work they left on my kitchen counter, as they had already started and I felt very confused as to my course of action.) They were prepared to take my tiles away even though they were removable and could be reinstalled I begged them not to take my tiles awayIt wasn't until after they left four hours later that I was able to reach my insurance company and they advised me I had a $5,deductibleI wish I had the backbone to tell them to get out of my houseIt's not the way I do businessAfter indicating I was going to consult an attorney, they reduced the fee twice to $When John came for the check, he was quite contrite and indicated he had been "written up" for his conductI did sign a "satisfaction" document but never received a paid invoiceAfter several calls a week later, John came back and left the invoice in my doorThis whole situation had left me feeling very depressed and vulnerable to these kinds of business tactics taking advantage of an older woman living alone

I had a sewer back up when my water equipment started the back up process. The back up was caused by roots in my pipe. I initially called them to find out "the scope of their services." They insisted they had to come right out. I advised them that I was not prepared to have them begin any work. Upon arriving at my home, they insisted they had to start clean up right away (there was very little water to clean up as I shut my main water valve and stopped it immediately). They insisted there was "contamination" and "guaranteed" me my insurance company would pay it. As I was trying to reach my insurance company, they proceeded to dismantle my laundry room and removing all the tiles on my floor and ripping out molding trim and flooded the area with microban. (Full disclosure: at this point I reluctantly signed the authorization to do the work they left on my kitchen counter, as they had already started and I felt very confused as to my course of action.) They were prepared to take my tiles away even though they were removable and could be reinstalled. I begged them not to take my tiles away. It wasn't until after they left four hours later that I was able to reach my insurance company and they advised me I had a $5,000 deductible. I wish I had the backbone to tell them to get out of my house. It's not the way I do business. After indicating I was going to consult an attorney, they reduced the fee twice to $745. When John came for the check, he was quite contrite and indicated he had been "written up" for his conduct. I did sign a "satisfaction" document but never received a paid invoice. After several calls a week later, John came back and left the invoice in my door. This whole situation had left me feeling very depressed and vulnerable to these kinds of business tactics taking advantage of an older woman living alone.