Initial Business Response /* (1000, 8, 2014/12/26) */
***'s Body Shop INC., is a family owned and family managed business, established in here in the Chicagoland areaThe running of a small business in this city is a daily struggleWhen matters such as this occur, we take proper
precaution to the progress of the situation
Unfortunately, with this specific case, we did take extended measurements how on it was resolved overallAlthough we completely disagree on how this "contract" was initiated by both parties (Mr.*** & our former employee) we here at Duran's did in fact do all in our power to satisfy the client and complete the project at handWe honored all monies given toward the restoration projectWe'd like to have it be known that with an overhaul of management , more progress was made in that time frame, compared to when monies were rendered to employee(without receipt) , which lead us to believe Mr.*** understood he took improper actions towards the progression of his vehicle "contract"DBS INC., provided owner with a proper estimate of the restoration to his Chevelle and agreed to the balance owed
We at Duran's Body Shop INCclearly realized that our former employee excessively abused regulations regarding transactions and since then, we have terminated that individualWe wish to not tarnish our business' reputation and family name furthermoreWe'd like to let it be known that all contracts entered with DBS INC., are honored if established properly and fair to both parties involvedThis particular "contract" was entered through text messaging and email, which we do not approve of
All business transactions of this caliber are to be handled with proper paperwork (i.e- invoice, estimate, receipts).Although Mr.*** did not provide proper receipts for monies rendered, owner still honored amountWe hope Mr*** is aware that we at Duran's were left with the impression that he was fully satisfied with the completed project of his Chevelle restorationUnfortunately, he took it upon himself to claim his improper actions toward the initiation of this project and the payments rendered (without receipt & handling outside of DBS location) are enough to challenge our integrity
We are proud to announce that Duran's Body Shop INCwill be celebrating our 30th year of business in and we are looking forward to be a part of our West Town Chicago community for the next years with a strong work ethic and loyalty to our industry
Initial Consumer Rebuttal /* (3000, 10, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree with the response givenIt is my understanding that they have fired the problem employee, however the entire process and quality were subpar at bestThe failure of the employee to provide a written contract is not my fault, it's the businesses faultI verified through two seperate attorneys that a verbal contract is fine however a written contract over email or text agreed on by an agent of the body shop is enforceable and validThe entire project was spelled out along with the money paid and received for services that were not completed at the timeI paid over and above what I should have to end the nightmare of dealing with the shopI don't have time or money to fight in court for a car that was done mediocre at bestI had high hopes for the shop to produce a quality product that I could show off and refer friends however it is not something I would recommend to my worst enemyI still believe legal action should be taken and not me who was the one takenI know I'm not the first and certainly will not be the last who has a similar experience at this shopAll I can do is worn future possible customers of what my experience was and to try to save them two years of headaches and lies
This dealership has questionable integrity and childish employees from the sales manager on downRead more for my reasoningThe two stars are because of positive experience with their parts department
I was ready to purchase a new motorcycle todayI informed my salesman I found the same year and make of new motorcycle I was interested in, cheaper at another locationWithout a qualifier, he told me he could beat the price, but that I needed to check on the setup and freight costsI contacted the other dealership and received a quote still cheaper than what competition accessories was offeringWhen I informed the salesman, he checked and stated he couldn't touch the priceI then spoke with the manager who said the sameWhen I asked about the word of the salesman, the manager defended his position, but didn't acknowledge the mistake of the salesmanI then called into question the integrity of the business due to the representative of the business (the salesman) offering on something and not deliveringInstead of offering an apology, the manager allowed his ego to be hurt and his blood pressure to rise continuing to defend his dealership instead of offering an apology or stating he would discuss future interactions with his employeeAt this point, he told me it was time to leaveI didn't push the issue and agreed to leave, shaking his hand before I did soAs I left, I told the salesman to have a nice dayWhen pulling out of the parking lot, the salesman walked out the door and flipped me off when my back was to him in my car (I saw it in my rear view mirror)I pulled back into a parking spot and as I was waking back to the dealership I told him I like the gesture and we should go back insideThe salesman didn't like me addressing his rudeness and told me to "fk off and leave." Instead of leaving, I approached the manager and described the rude gesture as I was getting ready to pull out of the parking lot, and asked if this is how his employees are allowed to actHe said noAfter speaking with the salesman for a few moments, the manager made it clear no changes would be made and they would continue to be as rude as they wanted to be to any customers in the futureI was then told to leave the premasis
Initial Business Response /* (1000, 5, 2014/03/03) */
Our process and applied policy here at Duran's Body Shop Incis strictly placed on proper docmentationDue to the lack of communication in the time frame the said vehicle has been left at our facility and the expired said,"waived
storage days", we at Duran's Body Shop Inctake initiative towards practicing our rights toward any mechanic leins,and any practicing right of a small businessWe at Duran's Body Shop Incalways take in mind the realistic economic states our clients may be going through and try our best to show our personable ethic here at Duran's Body Shop Inc.by allowing fees owed to be paid in a timely and comfortable mannerWhen our clients show failure to proceed with said agreements, we hold our rights completely like any said business in the United States of AmericaIn this case we held an agreement, with the said owner of the vehicle, and that contract was not metWe apologize to this client for having to take these actions which aren't coinsidng with her plansThank you
Initial Business Response /* (1000, 8, 2014/12/26) */
***'s Body Shop INC., is a family owned and family managed business, established in here in the Chicagoland areaThe running of a small business in this city is a daily struggleWhen matters such as this occur, we take proper
precaution to the progress of the situation
Unfortunately, with this specific case, we did take extended measurements how on it was resolved overallAlthough we completely disagree on how this "contract" was initiated by both parties (Mr.*** & our former employee) we here at Duran's did in fact do all in our power to satisfy the client and complete the project at handWe honored all monies given toward the restoration projectWe'd like to have it be known that with an overhaul of management , more progress was made in that time frame, compared to when monies were rendered to employee(without receipt) , which lead us to believe Mr.*** understood he took improper actions towards the progression of his vehicle "contract"DBS INC., provided owner with a proper estimate of the restoration to his Chevelle and agreed to the balance owed
We at Duran's Body Shop INCclearly realized that our former employee excessively abused regulations regarding transactions and since then, we have terminated that individualWe wish to not tarnish our business' reputation and family name furthermoreWe'd like to let it be known that all contracts entered with DBS INC., are honored if established properly and fair to both parties involvedThis particular "contract" was entered through text messaging and email, which we do not approve of
All business transactions of this caliber are to be handled with proper paperwork (i.e- invoice, estimate, receipts).Although Mr.*** did not provide proper receipts for monies rendered, owner still honored amountWe hope Mr*** is aware that we at Duran's were left with the impression that he was fully satisfied with the completed project of his Chevelle restorationUnfortunately, he took it upon himself to claim his improper actions toward the initiation of this project and the payments rendered (without receipt & handling outside of DBS location) are enough to challenge our integrity
We are proud to announce that Duran's Body Shop INCwill be celebrating our 30th year of business in and we are looking forward to be a part of our West Town Chicago community for the next years with a strong work ethic and loyalty to our industry
Initial Consumer Rebuttal /* (3000, 10, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree with the response givenIt is my understanding that they have fired the problem employee, however the entire process and quality were subpar at bestThe failure of the employee to provide a written contract is not my fault, it's the businesses faultI verified through two seperate attorneys that a verbal contract is fine however a written contract over email or text agreed on by an agent of the body shop is enforceable and validThe entire project was spelled out along with the money paid and received for services that were not completed at the timeI paid over and above what I should have to end the nightmare of dealing with the shopI don't have time or money to fight in court for a car that was done mediocre at bestI had high hopes for the shop to produce a quality product that I could show off and refer friends however it is not something I would recommend to my worst enemyI still believe legal action should be taken and not me who was the one takenI know I'm not the first and certainly will not be the last who has a similar experience at this shopAll I can do is worn future possible customers of what my experience was and to try to save them two years of headaches and lies
This dealership has questionable integrity and childish employees from the sales manager on downRead more for my reasoningThe two stars are because of positive experience with their parts department
k off and leave." Instead of leaving, I approached the manager and described the rude gesture as I was getting ready to pull out of the parking lot, and asked if this is how his employees are allowed to actHe said noAfter speaking with the salesman for a few moments, the manager made it clear no changes would be made and they would continue to be as rude as they wanted to be to any customers in the futureI was then told to leave the premasis
I was ready to purchase a new motorcycle todayI informed my salesman I found the same year and make of new motorcycle I was interested in, cheaper at another locationWithout a qualifier, he told me he could beat the price, but that I needed to check on the setup and freight costsI contacted the other dealership and received a quote still cheaper than what competition accessories was offeringWhen I informed the salesman, he checked and stated he couldn't touch the priceI then spoke with the manager who said the sameWhen I asked about the word of the salesman, the manager defended his position, but didn't acknowledge the mistake of the salesmanI then called into question the integrity of the business due to the representative of the business (the salesman) offering on something and not deliveringInstead of offering an apology, the manager allowed his ego to be hurt and his blood pressure to rise continuing to defend his dealership instead of offering an apology or stating he would discuss future interactions with his employeeAt this point, he told me it was time to leaveI didn't push the issue and agreed to leave, shaking his hand before I did soAs I left, I told the salesman to have a nice dayWhen pulling out of the parking lot, the salesman walked out the door and flipped me off when my back was to him in my car (I saw it in my rear view mirror)I pulled back into a parking spot and as I was waking back to the dealership I told him I like the gesture and we should go back insideThe salesman didn't like me addressing his rudeness and told me to "f
Initial Business Response /* (1000, 5, 2014/03/03) */
Our process and applied policy here at Duran's Body Shop Incis strictly placed on proper docmentationDue to the lack of communication in the time frame the said vehicle has been left at our facility and the expired said,"waived
storage days", we at Duran's Body Shop Inctake initiative towards practicing our rights toward any mechanic leins,and any practicing right of a small businessWe at Duran's Body Shop Incalways take in mind the realistic economic states our clients may be going through and try our best to show our personable ethic here at Duran's Body Shop Inc.by allowing fees owed to be paid in a timely and comfortable mannerWhen our clients show failure to proceed with said agreements, we hold our rights completely like any said business in the United States of AmericaIn this case we held an agreement, with the said owner of the vehicle, and that contract was not metWe apologize to this client for having to take these actions which aren't coinsidng with her plansThank you