Dynamic Relocation

Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the consumer Please note, that we are more than willing to thoroughly investigate the consumers said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities TO START YOUR CLAIM/COMPLAINT PROCESS, PLEASE SEE INSTRUCTIONS BELOW: Ø LOG ON TO: http://www.MovingClaims.net Ø WHEN ENTERING SITE, CLICK ON THE TAB - FILE YOUR MOVING CLAIM / COMPLAINT PLEASE MAKE SURE TO HAVE THE FOLLOWING INFORMATION WHEN REGISTERING YOUR CASE: ü YOUR MOVING COMPANY LEGAL NAMEü YOUR FULL NAME AS IT APPEARS ON THE BILL OF LADING (CONTRACT)ü YOUR FULL CURRENT ADDRESSü A VALID PHONE NUMBERü A VALID EMAIL ADDRESSü YOUR ORDER NUMBER, OR MOVE CONFIRMATION NUMBERü MOVED FROM STATE / MOVE TO STATEü YOUR MOVE DATE Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic systemNote: Please make sure to check your junk or spam folders for our email confirmationWe urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, ML [redacted] Customer Service Department – Dynamic Relocation

Dear [redacted] Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are forwarding your file to our third party claims firm to process for compensation for your discrepancies [redacted] ***, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientPlease complete the discrepancy form, as we are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concerns.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in personSincerely, Dynamic Relocation

Company Response to Revdex.com CASE #: [redacted] November 22, Revdex.com OF NEW JERSEY Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588-Email: [email protected] Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above refere**ed Revdex.com case number submitted by the consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints to better understand, validate and fairly resolve all their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and co**erns formally addressed, investigated and resolved in accorda**e with their coverage and contractual liabilities All our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate Our record clearly shows that due to additional services requested by the customer and rendered by Dynamic Relocation on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their accountThe total Transportation cost for the relocation was reconfigured per their new requirements at the time of pickup date Please Note that on the confirmation call from Dynamic Relocation (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the accountUnfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services Due to the customer’s apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matterSequentially unable to offer a suitable resolution However, we truly value our customers and take any complaints very seriouslyIn the future, should the customer ultimately decide to comply and provide the previously requested basic, necessary and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution To maintain our high level of customer satisfaction, Dynamic Relocation is willing to compensate you $in good faith for any i**onvenie**e that may have occurred during the process of your move Kindly accept our apologies for any i**onvenie**e and we wish you the best in your new location! Very Truly, L L [redacted] Customer Service Department – Dynamic Relocation

Dear Valued Client:Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur estimated pickup and delivery windows are completely transparentI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.Sincerely, Dynamic Relocation

Dear [redacted] I am writing you in response to your rejection to our previous Revdex.com ResolutionPlease accept my sincere apology on behalf of our companyI understand your frustration at having made a request to have your dispute resolved; and it not being resolved to your satisfactionAt the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperThis contract is lucid in nature and clearly reflects that all move dates are estimates onlyWe cannot "guarantee delivery dates" due to unforeseen circumstances that can occur when traveling across country (i.eadverse weather conditions, mechanical trouble, etc )For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.Once again; I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your moving services we are providing you with a claim form which we have emailed you prior to this responseDynamic Relocation is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Lastly, I am applying a $gift certificate to your account that you can redeem at any Dynamic Relocation location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here, and hope you will continue to consult us for all your moving needsSincerely, Dynamic Relocation

On May 31st 2016, Ms *** received her shipment. The client signed on paperwork at the time of delivery, confirming she received all the itemsOn June 3rd 2016, Ms *** contacted our operation department in regards to missing itemsShe claimed to have wicker chairs missingThe
operations department responded right away and advise we will be conducting a "warehouse sweep" in hope to find the missing itemsOn June 2016, Ms *** was contacted and advised we were not able to find the chairsWe advised the next step was to begin a claim with the claims departmentWe provided Ms*** with the contact information and steps to doing soThat was the last we heard from the client until nowWe are more than willing on evaluating the missing items and coming up with a compensation amountWe have never refused any options with Ms***Please forward all emails in reference to this client to *** Thank you in advance

Dear *** ***:Thank you for letting us know about your recent experience with our companyI apologize if our previous responses to your dispute to the Revdex.com did not meet your expectations, and appreciate you taking the time to share those concerns today with them againWe appreciate the open, and comfortable forum the Revdex.com has provided to our clients.First, I want to apologize to you that your furniture incurred missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediatelyIn addition, our goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the missing items will be used for coaching and training our employees and agents.At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claims process policy is completely transparent. I am sorry to hear you feel this way, and if you stopped agreeing with our claims process policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processWith that said please review the following excerpt from the Terms and Conditions of the Agreement:WAIVER of Full (Replacement) Value ProtectionThis lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goodsUnder this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by cents...With that said; as one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standardAs such an important client we understand the validity of this situation, and are going to do everything possible on our end to resolve this matter to your standardsI completely understand your position with this and I hope you can understand oursJust like we honor our word when it comes to compensation which are eligible per the contract the same way we respect our policy when it comes to ineligible compensation.Please following the claims procedure, even after delivery, so do not hesitate to contact us to act as lesion between you and our claims processor. Lastly, if there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person.Sincerely, Dynamic Relocation

I do not choose to accept the response to this complaintI filed a complaint on the website they instructed me to do so, but this does not solve the problem of the business making claims that they are accredited by the Revdex.com and they have an A+ ratingIt also doesn't resolve stop the company from writing reviews to increase their ratings on websitesWhat Dynamic Relocation is doing to its costumers is completely wrong and it needs to be stopped I was under the impression that the Revdex.com was in force to protect the costumers and that is why I am proceeding to file my complaint with you until this issue is fully resolved.Below is the complaint I filed on the website they instructed me to follow up with:On 5/I entered into a contract to have Dynamic Relocation help my family and I move across the countryI was given a quote which seemed reasonable and the sales guy seemed to be pretty hands on and involved in the process, Blake assured me he would be our point of contact through out this entire process and I would be getting "white glove service", and he promised me that our delivery date would be on the 6/Not only was that the last time I ever spoke to Blake but he was completely wrong about the white glove service, the estimate he gave me, and the delivery dateWe didn't end up getting our things until 6/For about twice the amount of money Blake had quoted usMy family had to live in a new city of Portland without any cloths or a bed to sleep in for ten daysEvery time I called them to see where my things were they would always transfer me to dispatch who would never pick up then you leave them a message and they would never call you backFinally when I would get a hold of someone they would start yelling at us about the contract we signedThe contracts you sign are never fully explained, and they made us sign them at midnight after hauling all of our things onto a truckThis is when they take your personal items hostageThey keep adding on add ons that are unforeseen expenses for them to deliver your thing to your destination, that they choose to forget to tell you about when you speak to them about the moveI haven't even gotten into how unprofessional the moving guys were one of them brought there baby moma into our house to rest because she was tiredAnd when they were done a large man asked us fill out a costumer satisfaction report right in front of him and he told us that we need give them I high ratingAnd this doesn't even take into account the way our boxes and furniture was treatedWe were absolutely shocked at the condition of our things it was as though they were dropped from a story building then processed through a wood chipperSo to file an insurance report the drive told me to write all the broken items on the back of the delivery sheet and he would file the insurance claimNot to my surprise that claim was never filedand when I wanted to file claims for the items that broke in the boxes I was informed since they were not packed by professionals they would not be coveredI will tell you the only reason why all of our things didn't break is they way we packed those boxesI cannot believe this company can get away with calling themselves professional movers, they should not be allowed to conduct business they way they doThey also write reviews on websites to make themselves look like a more reportable companyEverything they do is not in the costomers best interest, and they should not be allowed to scam more people.Items they broke:wine glassesdishesServing bowlsdouble dressersdinning room chairbike seat for a childFor damaged items and the stress they caused my family I will not settle for anything less then a full refundIt was the most frustrating thing that I had to pay this company 5600$ after they way they treated me and my items.I have also attached pictures of the move and screen shots of Dynamic relocation falsely advertising their business.Thank you in advance for your help with is matter. *** ***
*** ***
* ** *** *** *** ***

Complaint: ***
I am rejecting this response because: This response does not address the unethical actions of sales representative Frank *** He admitted that there was a disconnect on Dynamic Relocation's end, I have an email that he sent me. I am looking for someone to call me and apologize for the damage he caused me and the promises he made. I understand contracts but I also understand just and ethical business practices.
Regards,
*** ***

Dear Paul: Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently reliable
service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your moving crew we are forwarding your file to our third-party claims adjusting firm to for compensation for the inconvenience this delay has caused you. Sir, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientPlease complete the claims process for compensation, as we are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concerns.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person. Sincerely, Dynamic Relocation

Dear [redacted]I am writing you in response to your rejection to our previous Revdex.com Resolution. Please accept my sincere apology on behalf of our company. I understand your frustration at having made a request to have your dispute resolved; and it not being resolved to your satisfaction. At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. This contract is lucid in nature and clearly reflects that all move dates are estimates only. We cannot "guarantee delivery dates" due to unforeseen circumstances that can occur when traveling across country (i.e. adverse weather conditions, mechanical trouble, etc…). For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.Once again; I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your moving services we are providing you with a claim form which we have emailed you prior to this response. Dynamic Relocation is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Lastly, I am applying a $50.00 gift certificate to your account that you can redeem at any Dynamic Relocation location nationwide. It is good on all packing merchandise, including sale items. We value your patronage here, and hope you will continue to consult us for all your moving needs. Sincerely, Dynamic Relocation

Dear Valued Client:Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently reliable...

service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our estimated pickup and delivery windows are completely transparent. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.Sincerely,  Dynamic Relocation

Dear [redacted]Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently reliable...

service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are forwarding your file to our third party claims firm to process for compensation for your discrepancies. [redacted], I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our client. Please complete the discrepancy form, as we are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to us. We take your concerns very seriously, we will implement your feedback, and resolve your concerns.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person. Sincerely,  Dynamic Relocation

Dear [redacted]:I am writing you in response to your rejection to our previous Revdex.com Resolution. Please accept my sincere apology on behalf of our company. I understand your frustration at having made a request to have your dispute resolved; and it not being resolved to your satisfaction. At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. This contract is lucid in nature and clearly reflects that all move dates are estimates only. We cannot "guarantee delivery dates" due to unforeseen circumstances that can occur when traveling across country (i.e. adverse weather conditions, mechanical trouble, etc…). For this exact same reason werequire that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.Once again; I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your moving services we are providing you with a claim form which we have emailed you prior to this response. Dynamic Relocation is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Lastly, I am applying a $50.00 gift certificate to your account that you can redeem at any Dynamic Relocation location nationwide. It is good on all packing merchandise, including sale items. We value your patronage here, and hope you will continue to consult us for all your moving needs. Sincerely, Dynamic Relocation

Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the consumer.  Please note, that we are more than willing to thoroughly investigate the consumers said complaints in an attempt to better...

understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverage and contractual liabilities.   TO START YOUR CLAIM/COMPLAINT PROCESS, PLEASE SEE INSTRUCTIONS BELOW:   Ø  LOG ON TO: http://www.MovingClaims.net Ø  WHEN ENTERING SITE, CLICK ON THE TAB - FILE YOUR MOVING CLAIM / COMPLAINT   PLEASE MAKE SURE TO HAVE THE FOLLOWING INFORMATION WHEN REGISTERING YOUR CASE:   ü  YOUR MOVING COMPANY LEGAL NAME. ü  YOUR FULL NAME AS IT APPEARS ON THE BILL OF LADING (CONTRACT). ü  YOUR FULL CURRENT ADDRESS. ü  A VALID PHONE NUMBER. ü  A VALID EMAIL ADDRESS. ü  YOUR ORDER NUMBER, OR MOVE CONFIRMATION NUMBER. ü  MOVED FROM STATE / MOVE TO STATE. ü  YOUR MOVE DATE.   Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.   Very Truly,   M. L[redacted] Customer Service Department – Dynamic Relocation.

Complaint: [redacted]
I am rejecting this response because even though you say that you don't promise dates, I have in an email a promised date from your employee. This was the worst experience I have ever had moving. It was extremely painful for our family. Not only did you company cause emotional damage to us, but physical too. Every single item moved arrived with some type of damage. It was broken, filthy, had splinters, ruined, dented, & STEPPED ON. We will not be satisfied with this response. We need a refund and to be compensated  for the damaged your company did to our belongings and us. 
Regards,
[redacted]

Company Response to Revdex.com CASE #: [redacted]     November 22, 2016   Revdex.com OF NEW JERSEY 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Email: [email protected]   Revdex.com CASE #: [redacted]  ...

Dear Revdex.com,   Please accept this formal acknowledgement notice of the above refere**ed Revdex.com case number submitted by the consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and co**erns formally addressed, investigated and  resolved in accorda**e with their coverage and contractual liabilities.   All our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shipped. Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate.   Our record clearly shows that due to additional services requested by the customer and rendered by Dynamic Relocation on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their account. The total Transportation cost for the relocation was reconfigured per their new requirements at the time of pickup date.   Please Note that on the confirmation call from Dynamic Relocation (Confirmation Department) one day prior to pick-up date, there was NO mention made by the customer of additions or changes to the account. Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services.   Due to the customer’s apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.   However, we truly value our customers and take any complaints very seriously. In the future, should the customer ultimately decide to comply and provide the previously requested basic, necessary and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.   To maintain our high level of customer satisfaction, Dynamic Relocation is willing to compensate you $65.00 in good faith for any i**onvenie**e that may have occurred during the process of your move.    Kindly accept our apologies for any i**onvenie**e and we wish you the best in your new location!     Very Truly,   L L[redacted] Customer Service Department – Dynamic Relocation.

Complaint: [redacted]
I am rejecting this response because:
Before I accept, I would like to know how much the refund will be.
Regards,
[redacted]

[redacted]      Revdex.com CASE #: 12235493 - John C Sampson   Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverage and contractual liabilities.   To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.   We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);   ü  Bill of Lading (contract) ü  Order for Service ü  Household Goods Descriptive Inventory (both pickup and final delivery copies) ü  Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)   We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.      Very Truly,   M. L[redacted] Customer Service Department – Dynamic Relocation.