Dear Revdex.com, I'm disappointed that my team and I were not able to satisfy Mr [redacted] with [redacted] Mr [redacted] had first purchased a website from our company and was please with his siteWhen developing his first site, it was a quoted hourly project which was paid for as services where being performedAfter successfully completely the website, we took on developing a custom online software platform for Mr***'s auction business that would replace an existing piece of commercial softwareAttached is the written quote where we outlined a $6,labor budgetWe agreed to the proposal and started the projectAfter Mr [redacted] paid our first development invoice *** for the period of 7/- 8/8/for $1,I believe invoice *** is what Mr [redacted] is referring to as his down payment We continued work and invoice Mr [redacted] again for the period of 8/- 9/# *** for $2,Then our lead web developer assigned to Mr [redacted] project left our team, we met with Mr [redacted] and review our progress to date, mutually agreed to move forward and honor the development price, and assigned a new lead developer and proceeded with the projectAfter a month of the new developer working on the project with regular update calls we met with Mr [redacted] face to face to present our work in early NovemberAlthough we we're implementing the features he had requested, he though the steps to use the software where not as what he was used to, even though he could see feature he request where present he was concern about the speed and process of our new softwareHe asked us to continue to work and made it clear he wasn’t going to pay for any work until we where 100% completed and he was satisfiedAt this point his account was past due for the invoice # [redacted] and for he was also past due on phone service’s he purchased from our company as well (not related to this project)I explained to him that although we would continue to work and honor the price quoted we needed invoice *** for $2,paid and his other service paidHe refused to pay invoice *** and we agreed that failure to pay this invoice would shut the project down, which is what happenedAt this point he asked us to apply his initial payment of $1,to his other debts which we declinedWe agreed that even though he had an outstanding balance that we would allow him to take all of the website files our team had generated for him elsewhereOn 12/he provided instruction on file types and documentation and by 12/I had gotten the system backed and documented as requested and sent him the files he requestedAll told our team worked engineer hours trying to meet Ben’s requirements for his hour project, this does not including time related to explain the engineering process In conclusion; 1) This is the first and only time *** has asked for a cash refund, through using your service at Revdex.comWe all agreed to shutting the project down, returning to him any file files, and to write off all development costs that where un paidWe had not discussed taking these steps and 2) *** owes us nothing, we’ve written off invoice $2, 3) We do not feel a refund is appropriate to grant 4) To my knowledge *** has been provided all of the files we’ve created for him and has been able to use themBy way of ***, his new web team was sent the file package and I’ve never heard from *** or his new provider that they could use the files we provided on 12/
Dear Revdex.com, I'm disappointed that my team and I were not able to satisfy Mr [redacted] with [redacted] Mr [redacted] had first purchased a website from our company and was please with his siteWhen developing his first site, it was a quoted hourly project which was paid for as services where being performedAfter successfully completely the website, we took on developing a custom online software platform for Mr***'s auction business that would replace an existing piece of commercial softwareAttached is the written quote where we outlined a $6,labor budgetWe agreed to the proposal and started the projectAfter Mr [redacted] paid our first development invoice *** for the period of 7/- 8/8/for $1,I believe invoice *** is what Mr [redacted] is referring to as his down payment We continued work and invoice Mr [redacted] again for the period of 8/- 9/# *** for $2,Then our lead web developer assigned to Mr [redacted] project left our team, we met with Mr [redacted] and review our progress to date, mutually agreed to move forward and honor the development price, and assigned a new lead developer and proceeded with the projectAfter a month of the new developer working on the project with regular update calls we met with Mr [redacted] face to face to present our work in early NovemberAlthough we we're implementing the features he had requested, he though the steps to use the software where not as what he was used to, even though he could see feature he request where present he was concern about the speed and process of our new softwareHe asked us to continue to work and made it clear he wasn’t going to pay for any work until we where 100% completed and he was satisfiedAt this point his account was past due for the invoice # [redacted] and for he was also past due on phone service’s he purchased from our company as well (not related to this project)I explained to him that although we would continue to work and honor the price quoted we needed invoice *** for $2,paid and his other service paidHe refused to pay invoice *** and we agreed that failure to pay this invoice would shut the project down, which is what happenedAt this point he asked us to apply his initial payment of $1,to his other debts which we declinedWe agreed that even though he had an outstanding balance that we would allow him to take all of the website files our team had generated for him elsewhereOn 12/he provided instruction on file types and documentation and by 12/I had gotten the system backed and documented as requested and sent him the files he requestedAll told our team worked engineer hours trying to meet Ben’s requirements for his hour project, this does not including time related to explain the engineering process In conclusion; 1) This is the first and only time *** has asked for a cash refund, through using your service at Revdex.comWe all agreed to shutting the project down, returning to him any file files, and to write off all development costs that where un paidWe had not discussed taking these steps and 2) *** owes us nothing, we’ve written off invoice $2, 3) We do not feel a refund is appropriate to grant 4) To my knowledge *** has been provided all of the files we’ve created for him and has been able to use themBy way of ***, his new web team was sent the file package and I’ve never heard from *** or his new provider that they could use the files we provided on 12/