E-Renter USA Ltd

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello,We are E-Rernter USA, LTDWe are an online tenant screening companyLandlords and property managers use our service to pre-screen potential tenants for rental propertiesWe do not work with or have any affiliations with insuranceI believe that you have filed a complaint with the wrong
company. Thank you,***

Complaint: ***I am rejecting this response because: I have NEVER been contacted by your company I repeat NEVER received a response from you! I have always been the one to contact you for status and now an entire month has gone by you tell me to go elsewhere for resolution You did not purchase the credit score you provided to Hover Girls from Transunion, just the report How you "created" the score is still a mystery I will be following up with Transunion as well as the FCRA and FTC against both your company and Transunion Sincerely,*** ***

We have reviewed our records, and we see that a landlord did use our service to screen a potential tenant that matches the name of the individual that initiated the complaint. I do see that there were three evictions that appear on the reportAll three evictions are for the same address, and
that address matches the one that the customer provided when initiating this complaint as well (** *** **, Villas, NJ)When a landlord serves a tenant with a notice to pay or vacate, to comply or vacate, or any one of the many notices that may be given, this is the beginning of the eviction processThe landlord serves the tenant with the notice and files it with the courtIf the tenant complies, then the tenant remains on the propertyIf the tenant doesn’t comply, then the landlord continues with the eviction. Each time this happens the landlord is beginning a new eviction process, and these can be reported by the courtThis can cause more than one eviction to be reported at the same address.
Typically, potential tenants are encouraged to contact us when they feel that there is an error in the information that is reported in relation to themWe are able to note the account and open a dispute that allows us to further investigate the recordsIf it is found that the record was reported in error, then the report is correctedHowever, we have no record of the potential tenant contact us to begin this process. If she would like to call our customer service department, then we will be happy to assist her through this processWe can be reached toll free at 1-877-332-0078, and our phones are open Monday-Friday from 6am-5pm and Saturday from 8am-5pm Pacific Time
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We certainly understand the concerns of timeliness.  We did, however, reply to you that we believe this is an error on the part of TransUnion and encouraged you to open a dispute directly with TransUnion.  The score we received from TransUnion was 585 at the time the report was pulled....

 TransUnion was unable to confirm for us, after lengthy back and forth, that the score was NOT 585 - they confirmed what they sent us was accurate.  If they told you that it was different, the only way to resolve this is for you, as the consumer, to dispute this information directly with TransUnion.  We do not modify what TransUnion sends us in any way.

Hello,As a part of our unique screening process, we require individuals to validate their identity prior to viewing their report. The process is similar to the process that an individual goes through when requesting a copy of their credit report from one of the major credit bureaus; they are asked a...

series of multiple-choice questions about previous addresses, phone numbers, and things of that nature. If the individual selects an incorrect answer, then they are notified that we were unable to validate their identity, and they are instructed to contact our customer service department by phone or my email, and the contact information is provided. In regards to the failed attempts to call our customer service department, I am not sure what may have caused the calls to disconnect. Our phones were open from 8am-5pm (PT) that day, and we had been receiving calls as well as emails throughout the day. In addition, our service provides the option for customers to leave a voicemail, and we will return their call if they would rather not wait for the next available representative. We did, however, received an email accusing us of being a scam and demanding a refund. We immediately voided the report and refunded the $29.95 (Transaction ID: [redacted]). I replied to your email, providing the refund details. At this point, we have already complied with your request for a refund. Please let us know if we can be of any further assistance.Thank you,[redacted]