[redacted] and I have come to a verbal agreement to resolve this issue and I am waiting on the documentation to be drawn up to complete this agreed upon scenarioThis should be resolved by the end of the week
[redacted] , every roof has the possibility of leaking that is why you have a warranty which we used to fix the small leak for you for freeIt has rained several times since the minor repair without any issuesYou are welcome for getting out there so quicklyAs for the increased cost of the roof it states very clearly on the invoice that plywood once discovered would be replaced at a cost of $per sheetI told you on the very first visit that the roof was "soft" and actually factored a few sheets of plywood into the quote because of thisOnce the roof was removed we discovered that it had been so poorly maintained that virtually the entire roof could have been re-deckedWe ended up replacing sheets of plywood with your permission after sending you videos photos and numerous phone callsWe felt very bad about the additional cost even though it was clearly outlined in the estimate as a possibility so we reduced the cost per sheet by $a sheet saving you $2,in addition to this we discounted the entire invoice by 5% again because we are heartless greedy people saving you another $Finally, we allowed you to pay off the balance in payments free of charge or interest without complaintAs for the deposits we have accounted for all deposits and have shown you were they were allocated whether it was used to pay for things like the roof, returned to you, or not given to us in the beginning when the property transferred from the previous company to usIf you still require additional explanations please provide dates, times, amounts, etcas we have and always will be happy to research or provide you with that informationI truly do wish you the best of luck and hope that you find the right company to provide you with the proper balance of occupancy and operating costs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The management company has made a written statementI wasn't aware of anything, I was instructed to submit an application and pay for a background check and once processed she would get back with me.as I stated in the email [redacted] said she would contact me once it was completed with the findingsShe never even attempted to contact me or even give me an update of any changes as she stated she wouldI have to contact her and at that time she informed me of the tenant changes his mind.in the beginning I informed her I was only interested in the studio based on my sons limited incomeShe new all along the tenant had changed his mind but didn't inform meher purpose was to try and rent me the one bedroom all alongI will continue to pursue this until my $is refunded I'm not not begging offthe company shouldn't have did the background check if the studio wasn't going to be available,, the loss will not be on me
[redacted] and I have come to a verbal agreement to resolve this issue and I am waiting on the documentation to be drawn up to complete this agreed upon scenarioThis should be resolved by the end of the week
[redacted] , every roof has the possibility of leaking that is why you have a warranty which we used to fix the small leak for you for freeIt has rained several times since the minor repair without any issuesYou are welcome for getting out there so quicklyAs for the increased cost of the roof it states very clearly on the invoice that plywood once discovered would be replaced at a cost of $per sheetI told you on the very first visit that the roof was "soft" and actually factored a few sheets of plywood into the quote because of thisOnce the roof was removed we discovered that it had been so poorly maintained that virtually the entire roof could have been re-deckedWe ended up replacing sheets of plywood with your permission after sending you videos photos and numerous phone callsWe felt very bad about the additional cost even though it was clearly outlined in the estimate as a possibility so we reduced the cost per sheet by $a sheet saving you $2,in addition to this we discounted the entire invoice by 5% again because we are heartless greedy people saving you another $Finally, we allowed you to pay off the balance in payments free of charge or interest without complaintAs for the deposits we have accounted for all deposits and have shown you were they were allocated whether it was used to pay for things like the roof, returned to you, or not given to us in the beginning when the property transferred from the previous company to usIf you still require additional explanations please provide dates, times, amounts, etcas we have and always will be happy to research or provide you with that informationI truly do wish you the best of luck and hope that you find the right company to provide you with the proper balance of occupancy and operating costs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The management company has made a written statementI wasn't aware of anything, I was instructed to submit an application and pay for a background check and once processed she would get back with me.as I stated in the email [redacted] said she would contact me once it was completed with the findingsShe never even attempted to contact me or even give me an update of any changes as she stated she wouldI have to contact her and at that time she informed me of the tenant changes his mind.in the beginning I informed her I was only interested in the studio based on my sons limited incomeShe new all along the tenant had changed his mind but didn't inform meher purpose was to try and rent me the one bedroom all alongI will continue to pursue this until my $is refunded I'm not not begging offthe company shouldn't have did the background check if the studio wasn't going to be available,, the loss will not be on me