Eagle and Extra Hands Lawn & Tree Services Reviews (4)
Eagle and Extra Hands Lawn & Tree Services Rating
Description: Lawn Maintenance, Seeding, Snow Removal Service, Sod & Sodding Service, Tree Service, Weed Control Service, Handyman Services, Pressure Washing, Trenching Contractors, Hauling & Clean Up Services, Deck Cleaning & Sealing, Landscape Designers, Lawn & Tree Care
Address: 1622 D St NE, Washington, District of Columbia, United States, 20002-5508
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www.eagleandextrahands.com
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I am rejecting the response because it misrepresents the facts already presented: there was no biweekly work schedule (it was once a week when the company came once a week), the contract was not 'close to the end', it was actually close to the beginning (set in May ended in early July), and company did not do respond to client needs (expressed needs were repeatedly disregarded)
Best regards
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Date: Wed, Feb 10, 2016 at 6:06 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]>this is about the response to the concerns that the customer had my company completed the work on a by weekly work schedule after we got close to the end they stated that they no longer wanted the services . We did our best to meet all the needs of the clients.Eagle and Extra Hands Lawn Care
Eagle and Extra HandsTree and Lawn ServiceStanley C[redacted], OwnerCell ###-###-####To Whom it May Concern,I am responding to the complaint that was written against my company, ID #[redacted]. We came out to service the customer, [redacted] at [redacted] Chevy Chase , MD...
20815 several times. We were unable to service the property because a fence was being built. I request a call when we could return when the fence was completed. I never received a call to return to service the property. I hope the customer can call me at this time to resolve the problem and continue service. I am truly sorry for the mis-communication and hope the matter will be solved in a timely manner.Thanks Stanley C[redacted]###-###-####[redacted]
Company never showed up for scheduled appointment. They said they had canceled because of rain, but it wasn't raining and no one every called me to tell me they had canceled. Poor customer service.