Easterbrooks Masonry and Hardscapes

This statement is in response to complaint ID# [redacted] My name is Joyce P***, I am the manager at Lens Lab Express located at [redacted] In response to the complaint I have a few things that I would like to clarify concerning this situationAt no point was I informed or contacted by the client concerning this issueNormally it would be the first step one takes to settle an issue before filing a complaintOn behalf of myself and my staff and the accusations that were made I can justify that clearly there are many statements being made by the customerOur doctors are professionals and most have been practicing for decades and particularly this doctor who has excellent work ethics and would never chew while he is examining especially since he had already had lunchAs for our sales girls one at the time was billing on our computer not viewing social mediaAs for the sales girl was not on the phone while she was attending the customer [redacted] asked for and exam and complained about not seeing wellShe was asked if she had any vision insurance and she informed us she had ***We took all the necessary information and checked for eligibility and once that was confirmed she was provided with an extensive detail of what was and was not covered under her planShe then agreed and decided to have her eyes examinedShe was told that the doctor was out to lunch and would return shortlyIn the meantime she asked for designer frames and was told that they start at an asking price of $and was allowed to apply her insurance allowance towards the cost which would reduce her cost significantlyAfter trying on several frames she decided she wasn't ready financially for eyeglassesShe was told she would pay the copay of $and she didWe billed the insurance for the exam and that was itIn response to the complaint as to when the optical called to verify her prescription I personally answered the callI explained to the sales person that our doctor was gone for the day and I would be more than happy to fax over the prescription first thing the following morning solely because a doctors signature was neededI also suggested that I can verify in the meantime what they had on handThe prescription was correct and was faxed over the following morningOn my defense I would like to express that I was not rude in any way the sales person that I spoke to that eveningI would never conduct myself in that mannerI gain nothing from itAlthough the sales person was in fact rude I kept my composure and ended the call with have a great evening [redacted] did in fact use the prescription that was given to her therefore I do not see why a refund is being requestedShe also used her [redacted] vision benefits and that same locationI also do not see why she would expect credits from our establishmentI would like to apologize for any inconvenience this may have causedSincerely Joyce P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[After reading the manager's reply to my complaint I am enraged!. I cannot believe a business would lie about every statement that they just made! And just to put it very simply just so that the Revdex.com does not get confused by a long statement I will make a list..1. I never complained about having bad vision. I asked if they take my insurance and if so then could I get an exam right then and there.2. When I was left waiting the sales person on the computer WAS on social media..specifically on [redacted] which she was showing the other sales person pictures of her son when he was born and commenting that she has not been on [redacted] in such a long time.3. The other sales person WAS on a personal call since she was speaking loudly to the person on the other line and unprofessional which you would not hear in a normal office setting.4. I was NEVER trying on frames. You can check the camera footage around Sept [redacted] around early afternoon. I was sitting on the sofa the entire time!5. The doctor WAS in fact eating something. The image of him eating something as he was preparing to examine me will never leave my mind.6. The sales rep WAS being rude. When I asked about to get my prescription the sales rep in front of me just looked over at the other sales rep on a personal call and she shrugged and said "[redacted]" and was threatening me that I would loose my credit from my insurance if I do not use it in their store THAT day.7. The [redacted] representative was very professional and when she hung up the phone..first words were "[redacted]" Very hard to believe that the sales rep of Lens Express was being professional if the [redacted] sales rep's first words were "[redacted]".8. I am a manager of at a 4 star hotel in nyc off of fifth ave. I do not understand how the sales rep came to the conclusion that I am not "f[redacted]" I did not want to be forced to purchase glasses in that particular store. That is my decision.I am appalled to see that they would lie about every single statement and make up things like me "trying on several frames" this business should be closed for good! Beware!I am shocked to see such a level of indecency to another person who just wanted an eye exam. This is what it's all about..I did not want to buy their frames!]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This statement is in response to complaint ID#[redacted] My name is Joyce P[redacted], I am the manager at Lens Lab Express located at [redacted] In response to the complaint I have a few things that I would like to clarify concerning this situation. At no point was I informed or contacted by the...

client concerning this issue. Normally it would be the first step one takes to settle an issue before filing a complaint. On behalf of myself and my staff and the accusations that were made I can justify that clearly there are many false statements being made by the customer. Our doctors are professionals and most have been practicing for decades and particularly this doctor who has excellent work ethics and would never chew while he is examining especially since he had already had lunch. As for our sales girls one at the time was billing on our computer not viewing social media. As for the sales girl was not on the phone while she was attending the customer. [redacted] asked for and exam and complained about not seeing well. She was asked if she had any vision insurance and she informed us she had [redacted]. We took all the necessary information and checked for eligibility and once that was confirmed she was provided with an extensive detail of what was and was not covered under her plan. She then agreed and decided to have her eyes examined. She was told that the doctor was out to lunch and would return shortly. In the meantime she asked for designer frames and was told that they start at an asking price of $299.00 and was allowed to apply her insurance allowance towards the cost which would reduce her cost significantly. After trying on several frames she decided she wasn't ready financially for eyeglasses. She was told she would pay the copay of $10.00 and she did. We billed the insurance for the exam and that was it. In response to the complaint as to when the optical called to verify her prescription I personally answered the call. I explained to the sales person that our doctor was gone for the day and I would be more than happy to fax over the prescription first thing the following morning solely because a doctors signature was needed. I also suggested that I can verify in the meantime what they had on hand. The prescription was correct and was faxed over the following morning. On my defense I would like to express that I was not rude in any way the sales person that I spoke to that evening. I would never conduct myself in that manner. I gain nothing from it. Although the sales person was in fact rude I kept my composure and ended the call with have a great evening. [redacted] did in fact use the prescription that was given to her therefore I do not see why a refund is being requested. She also used her [redacted] vision benefits and that same location. I also do not see why she would expect credits from our establishment. I would like to apologize for any inconvenience this may have caused. Sincerely Joyce P[redacted]