Eastern Michigan Recovery

Initial Business Response /* (1000, 5, 2016/07/11) */
Hello ***,
I apologize for issue with your order and how it was handledUnfortunately , we are put in a tough position when our suppliers fail to meet the deadlines they give usWe do our best to give you all the information we
have at the timeI completely understand your frustration in this matterI have called the supplier this morning and they have shipped your switch Panel to today via Fed Ex ExpressYou should receive it tomorrow morningAdditionally I have not only refunded you for your panel but your console as wellPlease let me know if there is anything additional I can do to rectify this situationThank you again for your business
Initial Consumer Rebuttal /* (2000, 7, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response was timely and somehow the missing part showed up alsoThe financial credit was a nice gesture, won't get the time loss back but the credit was appreciated