My experience with Woodridge Ford and their collision centre was beyond satisfactory. Our vehicle was stolen and discovered hundreds of miles away in Calgary damaged and abandoned. Once Police released the vehicle we had it towed to Woodridge Ford.
They handled everything for us primarily through long distance. They provided detailed, factual and timely reports; were helpful, courteous, understanding, empathetic, patient and full of humour during a very stressful time. They communicated with us via text, email and by phone providing photos when explaining issues and working diligently to seek resolution. They worked with our insurance company and registry services to ensure our experience was as worry free as possible. It was a relief to feel they were there for us.
I took my Lincoln MKX in for a 48,000km service on March 21 and had a wonderful experience. Tasneem had a courtesy car waiting for me when I arrived. She ran back to my Lincoln for me when I forgot my sons soccer shoes. When I went in to pick up my vehicle I was surprised to see my Lincoln was detail cleaned inside and out. They vacuumed, polished my leather seats, sorted my sons toys. To top it off I was expecting this service to cost around $550 but it only cost $368. The service department inspected everything thoroughly and did a great job. Please say thank you to who ever detailed my car and Tasneem for going the extra mile.
My experience with Woodridge Ford and their collision centre was beyond satisfactory. Our vehicle was stolen and discovered hundreds of miles away in Calgary damaged and abandoned. Once Police released the vehicle we had it towed to Woodridge Ford.
They handled everything for us primarily through long distance. They provided detailed, factual and timely reports; were helpful, courteous, understanding, empathetic, patient and full of humour during a very stressful time. They communicated with us via text, email and by phone providing photos when explaining issues and working diligently to seek resolution. They worked with our insurance company and registry services to ensure our experience was as worry free as possible. It was a relief to feel they were there for us.
Thank you! Well done!
I took my Lincoln MKX in for a 48,000km service on March 21 and had a wonderful experience. Tasneem had a courtesy car waiting for me when I arrived. She ran back to my Lincoln for me when I forgot my sons soccer shoes. When I went in to pick up my vehicle I was surprised to see my Lincoln was detail cleaned inside and out. They vacuumed, polished my leather seats, sorted my sons toys. To top it off I was expecting this service to cost around $550 but it only cost $368. The service department inspected everything thoroughly and did a great job. Please say thank you to who ever detailed my car and Tasneem for going the extra mile.