EasyBib.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

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We received a help desk ticket on Friday, April ***at 6.40a stating that this account was thought to be canceled, but was in fact charged againI investigated, found that it hadn't been canceled, and had been charged in both March and AprilAt 2.53p on Friday, April **, I responded with an email that this account has been canceled, March's charge refunded, and April's charge voided, and that there should be no more charges going forwardThe email response is below:
Allison replied days ago (Fri, ** Apr at 2:pm)
Replied to : [email redacted]
Hi ***,
So sorry for the troubleWe have verified that this account was canceled today and refunded the charge from March and voided the charge for April, and ensured you won't see any charges going forward
Best,
***
The refund has been processed on our side, as well as the voided charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I paid for premium service to help create reference list for academic papers. I have submitted help "tickets" repeatedly over a period of about two months. I have received only insufficient automated responses which lead to a circular loop of technical dis satisfaction.

These businesses should provide suitable satisfactory human troubleshooting for those of us who are not technically savvy.Desired Settlement: I need help accessing the services I have paid for in order to generate my dissertation in a timely fashion.

Business

Response:

The customer has submitted tickets on our online support system (Help Desk) regarding login issues. There has been three incidences in which client has had password issues. We have responded to each ticket to ensure that her login issues have been resolved. Our last correspondence was on January [redacted]. Because client had not responded to the online communication, we had called her the same day. We have also credited her for the time in which she was unable to access our services. None of our technical support is automated. We have responded in person each time. We have reached out again to follow up on our client's experience with our service.