EasyClickTravel.com Reviews (%countItem)
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Address: 220 E Central Pkwy STE 4000, Altamonte Springs, Florida, United States, 32701-3400
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+1 (407) 215-1107 +1 (407) 215-9866 +1 (407) 667-8744 +1 (407) 667-8850 |
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The company credit card was rejected. I had to use my card. The room was $117 when I paid, and the company charged me $160. They failed to perform.
I thought I was booking thru *** Airlines. The receipt I got was from Tourico and had no cost listed. My impression from the online booking was a little over $100, but no cost was shown. I got to the hotel and was told Tourico's card was rejected and I would have to pay the $117 charge, which I did. I called Tourico to complain and they said they would take the charge off my card and resubmit their card. They then sent me a new receipt. This time the cost to me was shown as $160, a number that I did not recognize. *** Airlines letterhead is on the original receipt for the reservation. When I called them they disavowed any responsibility. I trusted them. I did not know Tourico. I did not know the charge to me was to be $160, and no charge was shown on the confirmation. Tourico did nothing to earn a fee of $43. I was swindled. I want the $43 refunded.
Refund the unearned $43.
Contact Name and Title: Tera ***, Senior Agent
Contact Phone: 407***
Dear Thomas,
Thank you for contacting Tourico Holidays,
My sincerest apologies for the challenges experienced at the hotel regarding the credit card. I do show that we were able to speak to the property and they did collect our payment. Regrettably, as there was a difference in tax, and they were attempting to charge a higher rate this did cause our method of payment to decline.
Regarding the rate on the booking. We have reviewed the call and did find that the sales agent you spoke with, Casey, went over the rate and details of the booking. She obtained your credit card and billing details, went through one final confirmation with you, to which you responded to "lockdown" and proceed with booking the reservation.
As a wholesale company, we obtain low rates by booking many rooms with each hotel as well as meeting certain contractual requirements, which allows us to provide you a discounted rate. I do sincerely apologize that our rate was disclosed to you, however, as you agreed to the rate on the booking, we will be unable to provide any form of reimbursement.
Please feel free to let us know if you have any further questions.
Warmest Regards,
Tera ***
Client Services Senior Agent
(The consumer indicated he/she DID NOT accept the response from the business.)
It is obvious that I did not know initially that I was talking to a third party. I though *** Airlines was providing hotel info as a convenience. But it was clarified. Note that I asked about the cancellation policy, because I was shocked at the prices I was quoted. I have been there before and never paid prices anywhere near $200. When I heard one price at $140 I took it as all other prices were over $200. I asked about cancellation because I intended to check this out further. Since no cost was shown on the receipt, I forgot. I'm 76. I'm allowed to forget occasionally. But why was no cost shown on the confirmation when I booked on August 26? But when I checked on on the 28th, my receipt, same format, showed the cost. Hiding something. Their credit card was rejected. I do not accept the excuse that it was because of taxes. When is a credit card rejected because of $17 +/- in taxes. They failed to perform their service by using a card that was rejected. This forced me to use my credit card. After I checked out I called *** Airlines and Tourico to make sure I wasn't paying twice. Realizing they were going to lose their unearned fee, they called the hotel, cancelled my card which was charged $117 by the hotel, and then they paid the hotel $117 and charged me $160. This smells like a rip off. I should ask for a full refund but I only asked for the $43 fee that they did not earn. I cannot recommend this company again to anyone. And I don't know if its an *** Airlines affiliate or a separate contractor.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept everything they said as being truth. They stipulate that their credit card was rejected because of taxes. I am a business man not a child. That is not a good reason for a card to be rejected. As it was, if their credit card was rejected, it should have been taken care of immediately. It didn't get addressed until I had to pay for the room with my credit card. Tourico's response defies all good customer relations and business practice. They are either a shady dealer or amateurs. I am surprised *** Airlines tolerates their behavior. I don't have time to continue this argument for $43. If that is how they want to be I will try to spread the word to others so they don't get taken as I did.
Dear Thomas,
Thank you for your reply.
As per the recorded call that was sent to you yesterday, the sales agent answered that call stating "Thank you for calling Tourico Holidays a partner of *** Airlines". Yes, you did ask again where you were calling, she advised again Tourico Holidays and did spell out our company name for you.
Throughout the call you and Casey did go over a few hotels in the area where you were traveling to. Yes, pretty much most of those hotels were over $200, however, these are prices that the hotel's set with us. She did continue to look for you and was able to locate the Quality Inn Pismo Beach Hotel. She provided you with the total rate, the cancellation fee, the distance via car & bus to where your grandson was performing. She reconfirmed all the rates and billing with you before you agreed to the total rate and agreed to the charge. At the end of the call she confirmed that you received the receipt with all of your booking details and total.
In regards to the reason of the card decline, yes, this was due to an increase in taxes that we were unaware of. We were able to get this resolved with the hotel and our card charged accordingly. In regards to the difference that you are asking for, regrettably, we will be unable to reimburse this. You did agree to the rate of 160.94 and our rate would have not been available for you as it is not a consumer rate. I have also reviewed the hotel's website and our rates are in line with the hotels rate charging $140 per night before taxes for the King Bed non smoking room that you booked.
Once more, my sincerest apologies for the challenges experienced and that we will be unable to provide the requested outcome that you have stated you want to receive.
Warmest Regards,
Tera ***
Client Services Senior Agent
Mistake with credit card was corrected. Called Last Minute Travel to explain, they confirmed reservation was still good. Now it is canceled.
3-29-19 Room reservation ordered from Last Minute Travel. For Nov 4-10 at Westgate River Terrace Resort, Gatlinburg TN for $332.73
7-23-19 Did not recognize charge on ***, reported as fraud. My mistake.
8-4-19 Realized mistake, called AmEx to cancel fraud report and reverse credit to LMT.
8-4-19 Called Last Minute Travel to explain what happened and they confirmed that the reservation was still in effect.
9-16-19 Called Westgate River Terrace to confirm and they told me it was canceled.
9-16-19 Called Last Minute Travel, they said they cannot do anything.
9-16-19 Called ***, found out that there had been 2 credits on my account, not just the one AmEx processed, and another charge.
9-16-19 Called Westgate River Terrace Resort, they can't do anything due to 3rd party booking.
The same reservation would now cost $784. ($52 more).
9-17-19 Called LMT to check with Accounts Receivable to find out what had happened. I was not able to choose Accounts Receivable on the phone tree. Customer service could only transfer me to Accounts Payable, who then transferred me to Accounts Receivable. I waited holding for 1 hour and 45 minutes, no one answered.
9-17-19 Called Tourico, chose phone option zero for all other call types, no one answered, rang about 6 times and then cut off.
I want to talk with someone with the authority to fix this. I was told the reservation was still in effect and now it is not. I just want the room I reserved at the price I paid, and my credit card re-charged if necessary. The hotel advised that LMT could reach out to their wholesale rep for a room, but they declined to try that. Westgate corporate advised that LMT can re-send the confirmation to remove the cancellation and reconfirm the original reservation.
Dear Susan,
Thank you for contacting Last Minute Travel.
Kindly note that I am unable to locate any bookings for the hotel mentioned, Westgate River Terrace Resort. I also am unable to locate a booking under your name in my system.
Please provide the reservation number and lead guest name on the booking.
(The consumer indicated he/she DID NOT accept the response from the business.)
Response not accepted yet due to investigation still ongoing.
There were two rooms reserved by my son. One was paid with his credit card and one was paid with mine. So now he has the room he paid for reserved and I do not have the room I originally paid for reserved anymore.
See attached documents with confirmations and credit card details.
(The consumer indicated he/she DID NOT accept the response from the business.)
I cancelled the fraud investigation, the bank reversed the chargeback. I called Last Minute Travel to explain the mistake and check the status of the reservation, that I still wanted the lodging. They told me it was not yet cancelled.
Dear Susan,
Thank you for the additional information.
I was able to locate the 2 bookings under the name of Scott Davis.
Reservation# *** is active and available for the check in on November 4, 2019 to November 10, 2019.
Reservation# *** was cancelled as we received a chargeback from your bank on July 31, 2019 advising that you did not book this reservation and it was reported as fraud. Due to this chargeback, we are within our rights to cancel the booking.
The booking was cancelled with a reimbursement provided back to the card on file. As per the conversation we had with you on September 16, this booking cannot be reinstated and we will be unable to re-book this reservation.
If you did not request a chargeback with your bank on this transaction, then I would recommend speaking with them directly. Moving forward, I would also recommend speaking with the hotel directly to re-book the reservation.
Warmest Regards,
Tera ***
Client Services Senior Agent
I was charged by Tourico and then charged at the hotel I booked. Tourico will not address the double charge at all.
I booked a hotel through Tourico for one night. I PAID when I booked, not just made a reservation. When I got to the hotel, the hotel, I was told I had to pay, so I presented them with a credit card. They charged the entire stay to my card. I contacted Tourico after both charged were through processing, because I was told one of them would go away (just a hold). Tourico opened a ticket, and a few days later told me they CLOSED the ticket because they never received the info they needed to process the claim. The problem is THEY NEVER ASKED FOR RECEIPTS or anything. Now I can't get anyone on the phone or via email to help resolve this. I will NEVER use this service again. I WANT MY MONEY BACK!!!
I want the money I paid to Tourico refunded for the booking since they did not adequately secure the room
Good Afternoon
Refund was issued today. We were waiting on the hotel to send us a folio with proof of charge. You should see the charges back on your card in 7-10 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
Tourico refunded my money as promised.
Return of payment.
On 22 July booked and paid for accommodation at a Quality Suites in Orlando.Found I had booked the wrong hotel and cancelled immediately expecting to get my money back (£596.47)as cancellation policy is 61 days from departure which was 25 Sept.which is 64 days. Money was taken from my account on 25 July.
Return of £596.74 as per cancellation policy.
Contact Name and Title: Rey *** - Supervisor
Contact Phone: 407***
Contact Email: ***@***.com
Dear Jonathan ***,
I apologize for any confusion you may have regarding your reservation. Kindly note that this reservation was created on July 23rd at 9:11am EST. at 9:57am EST, the booking was cancelled and a full reimbursement was issued to your Visa ending in 1517. Reimbursements can take 7-10 business days and our records indicate there was not a challenge with this reimbursement. I encourage you to reach out to your banking institution to verify your reimbursement.
If you have any other questions, I ask that you reach our offices at 407***.
Rey ***
Client Services Supervisor
(The consumer indicated he/she DID NOT accept the response from the business.)
It is now 12 August and I have not received return of my payment of £596.47 The money was taken from my account on 25 July. Tourico said it would be returned in 7-10 working days. I hope you can chase this up for me with a satisfactory conclusion. This relates to case No.
Dear Jonathan,
Thank you for your reply. First let me sincerely apologize for the challenges you are experiencing on this reimbursement. Second, the previous timeframe provide for the reimbursement is actually for US domestic accounts. I show here that you are located in the UK.
Standard timeframe for reimbursements on International accounts is 14-21 business days. You should receive your reimbursement by August 21st at the latest. I have also sent you a copy of the cancellation showing that we have not charged or held any of the funds.
Please note that the funds are released from our account the day of cancellation. Once released, it is up to your financial institution to release those funds back into your account.
If you have any other questions, I ask that you reach our offices at 407***.
Warmest Regards,
Tera ***
Client Services Senior Agent
From: ***@sky.com
Sent: Wednesday, September 4, 2019 4:58 AM
To: ***@***.Revdex.com.org
Subject: Re *** complaint
Just to let you know I did eventually receive the return of my payment. I thank you for your assistance and without your help we could have come to a satisfactory conclusion.
Once again thank you
Mr. J.A.***.
Charged me full rate without explaining a very important term about the certainty of my booking and ultimately cancelled my booking
If I can give them negative stars, I would. This place is a scam. Last minute booking exists for a reason: for last minute bookings! They clearly couldn't handle it as the reservations department of the hotel I booked told me they hadn't received my booking confirmation for over 2 hours. After calling Tourico to try and expedite the process they proceeded to tell me that it might take over another hour or two to reach their reservations department AND EVEN THEN the booking I made through them wouldn't be guaranteed. They never once had any text written that explained that clearly before they charged the full rate to my card. That is borderline fraudulent. These people need to go out of business, they are trash.
I am seeking my full refund immediately - they said it would take 2-3 business days but I do not trust them at all. I'd also like them to make that very specific and very important term about the lack of certainty in booking with them extremely clear. I'd preferably like it if they were banned from SEO privileges, as they clearly invested more money into having their name at the top of the list of results and less money into having a reputable business.
Greetings ***,
Thank you for contacting us. I sincerely apologize for the challenge in making a reservation with Last Minute Travel. All of our reservations are paid in full in advance, and guaranteed. At times, last minute bookings are unable to be confirmed at the hotel selected, despite our best efforts, but we are absolutely available to assist in securing suitable alternatives without any additional cost. Some times that process takes a little time in order to get you the best results.
I regret to advise that I am unable to locate a reservation for you with the details provided, but if we have provided you a full reimbursement, rest assured that the funds have already left our company, and are in transit back to your account. Typically, it takes about 48-72 hours for that change to be reflected.
If you would like further information, please provide your reservation number so we may research it.
Best Regards
Trip was cancelled the day after booking without my knowledge or consent. Only discovered this after my clients arrived at the hotel in the DR.
I booked accommodations on behalf of two clients through Tourico on 12/7/18 for a trip on 6/3-6/10/19 to the Excellence Resort in Punta Cana, Dominican Republic. I received confirmation at the time of booking (attached to this complaint) that states the charge was fully paid with a credit card. The day after arriving at the hotel, my clients were told by the hotel that they had not paid any of their balance. After my clients called to ask for my assistance, I called Tourico directly. The representative, Keisha, told me that my travel agency cancelled the trip on 12/8/18. THIS IS ABSOLUTELY NOT POSSIBLE. My agency has no knowledge of this booking at all. Where did my clients initial payment go? I would like to see a record of these accounts, and make sure my clients will not have any issues when they check out. I need an explanation, and documentation that shows a $0 balance. Thank you.
A detailed, verified account of payments made and allegedly refunded directly from the Accounting Department.
Good Evening
We received a call on June 4 from Emerging Travel/Ostrovok.RU inquiring the status of the booking. TWe advised the booking was cancelled on December 8, 2018 by the agency in which Mr. booked through. We have refunded the agency, therefore Mr *** needs to reach out to them if he has not been refunded. We are not the merchant therefore we cannot process the refund.
charged $750 deposit with Last Minute Cruises when I told them $350. They increased our total cost months after booking no explanation.
On January 20th 2019 I booked a cruise with Last Minute Cruises. Jon was the agent who took care of us. I told him to put $350 down as our down payment. It was the most I could do at the time. We received an email confirmation stating that Jon applied $750 instead of $350. We have tried to call him about this issue with no response to our calls voicemails and no return calls. My sister in law later called a support staff member and made a payment on our cruise account as a birthday gift to me. She paid $250. When I received the email confirmation for this payment I noticed that the total cost of the cruise had increased for no stated reason from $1764.36 to $1999.00. My brother used this company for his honey moon last year and had no problems. He wanted to put together a family cruise this year. We trusted that they would take care of us. We have been calling Jon and his manager Darlene for nearly two months leaving voicemails and hearing nothing back. Support staff claim they cannot help. We still want to go on the cruise with the rest of our family but not at the expense of being overcharged and ignored. Our reservation number is ***. Our cruise confirmation is***. I will happily provide the email payment receipts if needed. Our whole family has noticed the overcharges and the lack of communication from this agency. What is supposed to be a vacation has already put stress on all of us and we are almost ready to cancel and just be done with it before more money is swiped from us unknowingly.
If the company would be willing to adjust charges back to the initial total cost of $1764.34, communicate with us (their clients) and realize where they messed, then we can turn the other cheek gladly. We just want to enjoy a family vacation with no hidden overcharges
The total cost on the invoice sent to the customer was $1764.34 for a category 4D. The new invoice total is $1772.16 for an upgraded cabin category to 4E. This was explained to customer's brother *** on a recorded call. He agreed to the additional $7.82 for the upgraded cabin. An invoice was emailed to both customers.
In addition a copy of the call time stamps were sent via email to the guest. Which shows each time the guest was attempted to be reached via telephone on recorded lines from April 10 to April 30. There are currently no issues with any of the three reservations for this family.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the final result of solving the issue. I am NOT satisfied with how the situation was handled as a whole. Darlene stated she tried to contact me several times between April 10th - 30th before she went on "vacation" however she only contacted me twice and my brother once while we were at work. The most recent time she called was to finally resolve the issue within 24 hours AFTER I complained to Revdex.com. I, on the other hand, contacted her for several days for weeks sometimes twice a day during her working hours. I left several voicemails and I was only 1 of 3 people from our group trying to reach her. Every time we called the support staff to see if we could speak to someone else about the matter they told us that Darlene was the only person who could help us and that she was in a meeting NOT on vacation. Every time we called they replied that she was in a meeting. I do appreciate that we finally met in the middle but it took a fight to finally get there. Overall, This company is sketchy and dishonest but I am satisfied with the deal they gave us in the end and I hope to enjoy my family time on the cruise now.
Tourico vacations saved me over $2,000 on my trip to Aruba! Great customer service, the guy on the phone was very informative.
I was charged $96.05 from my hotel and was told that Tourico was responsible for the withdrawal. Even though I had already paid for my room in full
I used Expedia to book a Home 2 suites in Birmingham, Alabama for $256.16. I paid for the room in full and was charged by Expedia. A few hours after I checked out, I was charged $96.05 from my hotel. I called Expedia to find out where the charge came from and was told they use another booking company called "Tourico Tours" and they were responsible for the withdrawal. I spent days on the phone with Expedia with them trying to get in touch with Tourico and Expedia telling me that no one was answering the phone. I want a refund of the $96.05 I was wrongly charged.
I want a refund of the $96.05 I was wrongly charged.
Greetings***
Thank you very much for contacting Tourico Holidays' Post Travel Client Services. We have confirmed that the hotel has incorrectly charged our mutual client's method of payment. This was done in complete error and the hotel has corrected the billing discrepancy. Please allow 7 to 10 business days for the reimbursement to reflect in the client's account. If our mutual client's method of payment is international, it may take up to 14-21 business days. We sincerely apologize for this inconvenience and please do not hesitate to ask if there is anything else we may assist you with.
Warmest Regards,
Tera M
Client Services Senior Agent
Tourico holidays booked us in a hotel an hour and 15 minutes from airport when specifically told where we needed to be. Would not refund money.
On 3/13, my flight from San Diego was cancelled because of the Max Air 8 groundings. I was rescheduled to a following day by *** and they directed me to Tourico Holidays for a discounted rate on a hotel. Tourico holidays told me they had 2 hotels (*** and *** near Sea World (close to airport) available for $93 and $94 each. I asked for a number to call back after I checked the price of the hotel I was already in to see if I could stay there for a similar price.
I called back 15 minutes later because my other hotel was $140 for that night and spoke to Agustin T and requested the *** by Sea World. They told me the new price was $130. I asked about the ***. Agustin asked me if it needed to be by Sea World. I told him I didn't care where the hotel was as long as it was in San Diego and cheap as I would be leaving early the next morning on a 6am flight. He told me *** was $93.26 so I booked the hotel.
I found out when I arrived to the hotel on Friday, 3/15, that I had been booked for a hotel in *** instead of by Sea World. After 2 hours on the hold and waiting for a call back from Tourico, I finally called and spoke to the manager, William C. William told me he had reviewed my call and I had said the address was fine so they would not refund my money and could not transfer my hotel reservation. I asked for a copy of the audio recording, which I have. I would attach to this complaint, but I have personal information regarding my debit card in the audio.
When Agustin had read off the address, I told him as long as the hotel was in San Diego, I was fine with it. Being unfamiliar with Southern California, I assumed Fallbrook was suburb of San Diego, similar to how Plainfield, IN is a suburb of Indianpolis. It turns out Fallbrook is over an hour away from San Diego airport.
To me, this was predatory sales tactics, since I specified multiple times I needed to be in San Diego. I had to book another hotel room for the night for $100 in a one-star hotel at the last minute because of this issue, and I'm still out of my $93.26 I spent on a hotel room I could not use.
All I want from Tourico is my money back for a hotel room I could not use because it was over an hour away from where I told them I needed to be. I was not familiar with the area I was in, and was walking down the street attempting to book the room, so I had no way to check where the specific address was for the hotel.
Contact Name and Title: Kalia H CCS Supervis
Contact Phone: ***
Contact Email: ***
Hello,
I want to apologize for any inconvenience this may have caused you. We strive to make sure each guest is taken care of. In regards to this matter I have attempted to reach out to this guest and provide a solution. We have pulled the call and moving forward we have refunded the guest the 93.26 back to the card on file. I have left a message for the guest to inform them and are awaiting a call back.
(The consumer indicated he/she ACCEPTED the response from the business.)
Tourico quickly responded to the Revdex.com complaint and made things right. After a second manager reviewed the call, it was acknowledged that the distance of the hotel I was booked in was much farther from my destination than appropriate.
Tourico let me know that usually the person helping book accommodations should tell me how far from my destination the hotel is, but it did not happen in this case, which is why they agreed to refund my payment.
I am happy with how this issue was resolved.
Charged for a Reservation at Hotel, Never Received hotel
I used last minute travel through Google Maps. I purchased a hotel stay for one night very close to the time I was to check in, and never got a confirmation email or anything saying I got the hotel room. Except for a screenshot of the hotel confirmation from when I got it off of Google Maps. I contacted the hotel to confirm and they had no confirmation of my hotel reservation at all, the night before I was supposed to stay! Now I am in a dispute with *** saying they never got my reservation. And they are arguing I was a no show! So this is how you make money! The hotel was *** Plaza, the company was also called ***, but in my credit card dispute they are calling themselves TuricoHolidays. I think to avoid association with *** since they have such a bad reputation.
Please stop lying to customers, and also I would like to have my refund of $73.74USD back for a hotel stay I never got.
Dear ***
Thank you for contact Last Minute Travel.
I do sincerely apologize for the challenges you have experienced on this booking. Please note that upon review of the reservation I show that this was booked on February 17 for check in on February 19. The hotels reservations department confirmed this reservation on February 18 at 10:42am with confirmation number ***
When we received the charge-back from your card company, we did provide them with this information as well as reached out to the hotel to inquire on the booking. To which we were advised that the reservation was a no show.
The hotel has in fact billed us in full for the booking as it was available in their system for you to check in to. At no time have we received a call from you to inquire on the reservation prior to, during, or after the dates of travel. As the booking was available at the hotel for your stay, we will be unable to waive the penalty on the booking. Once more I do sincerely apologize for the challenges experienced.
Warmest Regards,
***yers
Client Services Senior Agent
(The consumer indicated he/she DID NOT accept the response from the business.)
LastMinute Travel,
You never confirmed my reservation. I never received an email. If it weren't for the screenshot of my purchase that only states by google that they would pass the information onto Lastminute travels and that your company was to contact me to complete the booking, I never received any other notification. The fact that I tried to contact the hotel indicated I wanted to make sure that I had a reservation with that hotel, and that if there was an error with the booking system of your company. So since I called morning of Feb 18th and they indicated no reservation was provided, I assumed that nothing was completed. All hotel bookings I have made with many companies provide email confirmation, and I am assured that my booking is completed. I typically would never have to go and try to track down my own booking. But it seems that with your company I had to do that, given I was provided no reassurance that I had a booking. In addition, I only understood that my booking was made only because of the charge on my credit card. What do you explain about this issue? How would I have been able to contact you if I had closed that screen and had no details of my purchase? You also provided a form as evidence for my Chase credit card dispute, but I have never seen such a form, and didn't realize your company is actually "TuricoHolidays" until that dispute form.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding to my complaint, I appreciate the fact that your company was able resolve the issue. I also see that the email was in fact missing a number, so it would never have gotten to me. But it is strange since I purchased this through google maps, which I was already logged in. But since I do not recall the entire process for making a purchase, I cannot tell how the email address became incorrect. But if I had gotten the email I would have definitely not filed a complaint or dispute, because then it would have confirmed my booking. But since I didn't receive anything, and had no way of checking except the method of contacting the hotel first, that is the reason I believed it to not have been completed, since at the time I called they confirmed no booking had been made. Perhaps a good thing would be to improve the ability of checking back on a reservation if for some reason an email was incorrect and could not provide the customer confirmation.
Dear ***
Thanks so much for contacting Last Minute Travel regarding your complaint.
Our apologies for the inconveniences.
We went through the process of verifying once again all the information regarding this reservation. As it was explained before the reservation was valid and confirmed with the hotel under hotel confirmation number ***
We have also verified the email address you have provided us with while making the booking as of *** .
Despite of all our efforts trying to validate the information regarding the reservation and confirmation of it, we understand your frustration upon not receiving the confirmation via email, which lead you to believe that no reservation was actually made.
Please be advised that we have proceed to cancel this reservation on your behalf and credited your credit card for $ 73.74.
Please allow for your refund to take around 5 to 7 business days.
Kind regards,...
Pablo D
Client Services Senior Agent
Operations - Americas
Hotelbeds
tel: (+1)
Never book with this company. After I canceled a booking over a week before the date of the reservation, I was still charged the full amount of the reservation, in spite of my cancelation date being WELL within their free cancelation requirements. To make matters worse, I was only given a cancelation number on the phone, and never received an email confirmation of the cancelation. I have been in a battle with this company after disputing my charge with *** for months at this point. Do *notbook with these people. I've lost hundreds of dollars by making the mistake of doing so.
Dear Nia,
I do sincerely apologize for the challenges experienced. I have reviewed your reservation and do not show that we have ever spoken with you or received a request for cancellation on this booking. Please give our company a call so that we may collect further information from you to inquire with whom you spoke with as well as the date and time.
Warmest Regards,
Tera
Client Services Senior Agent
Specifically as to Lastminutetravel.com.
I attempted to book a hotel through*** powered Lastminutetravel.com. When I hit the submit button it indicated that it did not go through and I needed to click the button a second time to complete the transaction. I clicked submit a second time and again I got a message that my transaction did not go through. Rather than click the button a third time, I went to my account and observed two charges pending from lastminutetravel.com. I called lastminutetravel.com immediately and was advised that it was an error and the charges did not go through. They would appear on my account as a hold but would fall off because of the error. The next day the charges posted and money was taken from my account. At this point, I still had not received a confirmation email. I again contacted lastminutetravel.com. This time I was advised their system was down and they could not help me at the minute, but somehow they were able to confirm the transaction was an error. Later today, I received another call from lastminutetravel.com. They advised they issued a refund within seconds of the so called error. When I questioned why a charge would be completed and money removed from my account if their program was showing an "error" I was told it was my financial institutions fault. I was told this over and over again. I was also advised that this supposed refund would not post for 10-12 days (again it was my financial institutions fault). I looked at reviews for this company online and realized I am not the first to experience this issue with this company. I contacted my bank. My bank advised there has been no refund initiated as to those charges. They further confirmed that they do not authorize payment unless they receive a receipt of payment from the company. Meaning, if there was an error on the travel company's side, then it should not have gone through. I filed a claim with my bank and I am also filing a claim with Revdex.com. I also intend on filing a complaint with the Sheriff's Office in Seminole County where the company is based. Based on the reviews, it is clear that this company operates in this manner regularly with the intent to defraud and this is not a fluke.
Dear JoAnna,
Thank you for contacting Last Minute Travel Client Services. My sincerest apologies for the challenges you have experienced. When you attempted to process the reservation (both times) the booking failed during the confirmation process. Unfortunately what happens is that the system will charge your card prior to confirming the booking to ensure that the card is valid and the funds are available to be withdrawn. Upon the failure of the booking, the reservation immediately cancelled and the monies reimbursed back to your financial institution. We are no longer holding those monies and did have them for brief seconds before it was released back. This is certainly not an error on your end but as with technology it does unfortunately sometimes fail. The money has been reimbursed back and it is now on the end of your financial institution to release those funds into your account. This will be based on their time-frame and outside of our control. I have send you two emails showing that both bookings are not active and were reimbursed in full so that you have these for your record. Please let me know if we may be of any further assistance.
If you have any further questions, please do not hesitate to ask us!
Warmest Regards,
Tera M
Client Services Senior Agent
misrepresented themselves as being the *** and over charged my credit card up front without telling me.
I called the *** mission valley and I was told them were full. I was then told that the springhill *** mission valley had room and I was transferred. I booked my rooms confirming I would get my works corporate rate, I was told no problem. I was given a confirmation number but I asked to please email me the confirmation. It never came. Next thing I knew my credit card was charged. It seemed more than the agreed amount so I summed the hotel was holding for incidentals and I would be refunded. When I checked out the hotel said they would email me the receipt, it nevertheless came, when I called the hotel they said they emailed the receipt to this third party company who I booked through. Couldn't believe I hadn't booked through the ***! The worst is that this company over charged my credit card $225 US dollars. I have called both *** locations and they say they don't know why I was transferred to this third party and they will not take responsibilty for the overcharge, they say that the billing was arranged by tourico. Tourico is unresponsive.
Reimbursement of overcharge. Difference between the actual corporate rate and what was pre charged without permission. The card number was requested to HOLD the room not pre pay for the room.
Dear ***,
Thank you for contacting Tourico Holidays Client Services. I do sincerely apologize for the challenges you have experienced. Kindly note that you booked this reservation through a company by the name of Getaroom.com.
Tourico Holidays does not represent themselves as any other company than who we are. As we are not your merchant and you did not book through us directly we are unable to further assist you with your request. You will need to reach out to your booking agency for assistance.
Tourico Holidays is committed to our clients' satisfaction, and we appreciate the opportunity to provide you with amazing service. If you have any further questions, please do not hesitate to ask us!
Warmest Regards,
Tera M
Client Services Senior Agent
Charged twice for one plane ticket and unable to get refund.
Reservation no *** on 11/16/18 from Jax to Phf returning 11/8/18. Charged to credit card on 11/11 $310 then on 11/15 charged to same credit card $370.60 for ticket*** which is duplicate trip route and more expensive incorrect charge and should be removed. Called 11/21 at 730am EST when I saw charge and spoke with Gallermo who said it would be refunded that day but could give me nothing in writing. As of 11/25 not refunded.
$370.60 back to my credit card I have to pay interest on.
Dear ***,
Thank you for contacting customer support. We are very sorry that you were charged twice for the same product. We understand that the mistake was on our end, and it is not a mistake that we take lightly.
According to our technical team, the error was due to a computer glitch in our automated billing system. As a result of this issue, and in order to prevent this from happening in the future, new updates are being made to the system. In the meantime, we have refunded you the full amount of one of the charges, which you kindly confirmed that it was received.
We hope that this will be sufficient to correct the error and address any inconvenience this may have caused you. Thank you for bringing this to our attention--it will help us improve our operations and services.
We very much appreciate your business. If there are any other issues that need to be addressed, please don't hesitate to contact us.
Tourico Holiday Inc D.B.A Last Minute Travel offered little help and now Im going to be out 274 dollars.
I made a mistake when I inputted my travel dates by one weekend.One minute after relizing my mistake I called the customer service line and was on hold for 56 minutes. When the representative finally answered I explained my problem. At first I was told there is nothing they can do because of the non-cancellation policy. I pressed a little harder and then the rep stated she would call the Hotel for assistance in changing my dates. The rep came back and said the *** would not accommodate my request. I am now going to be out of 274.00 dollars because I made a mistake as seniors sometimes do on the internet. I strongly feel that my mistake was caught immediately and I should had been accommodated with another hotel because it was an honest mistake that was caught immediately. I can never do business with this company nor will I refer this company to friends, family and social media.
I truly would like Hotel room this weekend which I know is impossible now. Or I would like a refund or credit to be used within 6 months to a year. I just feel like I should not be out my money over a simple mistake on my part.
Dear ***,
Thank you for contact Last Minute Travel.
I do sincerely apologize for the challenges you have experienced on this booking. We certainly understand that when the booking was created you made a mistake with the dates of travel. You did reach out to us to see if this could be corrected to which we spoke to the hotel. Unfortunately, the hotel did advise that they are upholding the non-refundable cancellation policy as agreed to when the booking was created. This is the information that we provided to you on 11/9/18 when we spoke to you via phone.
I did reach out to the hotel again today to see if it would be possible to waive the penalty on this reservation and unfortunately the hotel is still enforcing the non-refundable cancellation policy. At this time the booking is still active as you have not confirmed that you wish to process the cancellation and will be available for you use on November 17-19, 2018. Unfortunately as the hotel is unable to waive this penalty, we will be unable to reimburse this booking back to you. Should you wish to go ahead and process the cancellation on the reservation please reach out to us to verify security details.
If you have any further questions, please do not hesitate to ask us!
Warmest Regards,
Tera M
Client Services Senior Agent
Failure to provide credit card authorization to hotel, failure to remediate this, poor customer service
I am writing to Revdex.com for complaint due to a negative experience booking through via my employee benefit program with Tourico Holidays, reservation number ***, booking dates 10/14-10/16/2018. I want Tourico Holidays to reimburse me in full for the cost of my stay due to how this was handled. I contacted my employee benefit program regarding this concern and they followed up with Tourico; they then notified me as of 11/1/2018 that Tourico declined to refund my stay. I see no benefit booking via Tourico when they provide such poor customer service.
For my reservation, Tourico failed to send authorization paperwork to Comfort Inn providing their 3rd party payment to the hotel to cover my stay, since Tourico had charged me directly when I booked via my employee benefit website. When I arrived the Comfort Inn, the hotel told me I would need to provide payment my room and requested my credit card. Fortunately I had looked at my credit card statement recently to note Tourico had processed my $206 payment. Instead of charging my card, we went ahead to call Tourico for help. The first agent identified that this authorization should have been sent but the hotel said their paperwork included no payment information. The Tourico agent failed with two more fax attempts to include the Tourico credit card number on her faxes and became angry and defensive when I and the hotel agent advised her the paperwork was missing this number - she could see it on her screen but it did not go through with faxes. This was very stressful and time consuming because the hotel agent was alone at the desk and having to check in other guests, come back on the phone with the agent, and review the incorrect paperwork and continue attempting to check me in. With her third fax attempt, the Tourico agent finally included credit card number, but used an incorrect authorization amount ($184, per the fax document; I have copies of these documents) so the hotel still could not process the payment. Unfortunately, I had disconnected the call with this agent at this point so had to redial to Tourico Holidays. It took over a full hour waiting on hold to reach another Tourico agent. This second agent immediately corrected the credit card authorization to the full charged amount, $206, and the hotel could proceed with checking me in. The hold time to reach a Tourico agent is absolutely unacceptable, considering all errors were made by Tourico. I want to be refunded by Tourico.
I am seeking refund of my hotel stay - and for Tourico to examine its business practices, as multiple complaints here on Revdex.com describe similar issues with payment and these issues are also noted on popular review websites.
Dear ***,
Thank you for contacting Tourico Holidays Client Services. We do sincerely apologize for the challenges experienced at the hotel. Our attempt to work with the hotel to have them enter in the booking and collect payment unfortunately encountered some challenges. We did provide everything that was needed for the hotel to not only enter in the booking prior to your arrival but also on the date of arrival. When the hotel attempted to charge our method of payment, unfortunately, they were charging a higher rate than what was on the booking which did cause the payment to decline. We certainly understand that this is not an error on your end but unfortunately as you did utilize the booking in full we are unable to reimburse the reservation. We have reduced the booking down to 188.02 USD but will be unable to provide a full reimbursement.
If you have any further questions, please do not hesitate to ask us!
Warmest Regards,
Tera
Client Services Senior Agent
We felt we were not given the degree of service that should be provided for a LUXURY purchase of a dream vacation. The company treated us like dirt!!
We're caught in the middle of a very upsetting situation involving the travel agency Last Minute Cruises. The problem started when we tried contacting our travel agent Silvin D at Last Minute Cruises after we had just booked two consecutive cruises (back to back) to South America. Both emails and phone calls were not returned. We then came to find out that the travel agent was out of the office (out of the country) but did not indicate on his email and voicemail that he was going to be away from the office nor was there any name of anyone that would handle calls/emails while he was away. We in turn voiced our feelings about this not being "proper practice" when it comes to customer service.
Because of what happened, supervisor Darlene M became involved. She then sent a request to *** Cruise Lines asking that these two bookings be transferred directly to NCL and that we would now deal with NCL directly. NCL responded back to Ms. M stating that they would not accept the transfer of these two bookings due to the fact that the prices that NCL would have to charge for these cruises would be much higher and that it would be unfair to us as customers and frequent cruisers of NCL.
Upon finding out that NCL would not accept these tranfers, a call was placed to Last Minute Cruises. This call revealed that Last Minute Cruises "invalidated" both cruises and now our dream vacation is a BUST because of them!!!
Reinstatement of the previous two bookings with *** Cruise Lines and with all terms and conditions as they were originally. Or restitution in the amount of $880.
Tourico Holidays/Last Minute Cruises pride on the service we provide to guest. We appropriate the business clients give to us and we value our clients. However, we also value our employees.
The following chain of events listed below lead to Tourico Holidays/Last Minute Cruises breaking ties with Mr. & Mrs.. They have been added to our do not book list and have been blocked from booking on our website.
On September 15, 2018 at 3:26pm, *** made the first of many calls to the cruise support department. (All inbound/outbound calls are recorded for quality assurance). Mrs. expressed her dissatisfaction that she had not received a return call or email from her cruise agent Silvin. It was explained to Ms. that Silvin was out of the office. (The agent (Silvin) had to leave the country unexpectedly due to a critical family emergency.) During this call Mrs. expressed that she did not care if her cruise agent Silvin was out of the office, she wanted to hear back from him immediately and that Silvin better know it was a privilege him to work with her, because of all her knowledge.
On September 15, 2018 at 4:41pm, we had another cruise agent (Lori), called the guest to offer assistance. Ms. told Lori she was in *** shopping and couldn't talk her, but would call Lori back (she never returned Lori's call).
On September 18, 2018 at 3:33pm Mrs *** called the Cruise Support department again, asking for Silvin. She spoke with Nathaly, who explained that Silvin was out of the office, but one of the other cruise agents could assist. She again stated that she wanted to speak to Silvin. Mrs. was abrasive, condescending, entitled, rude, vulgar and made derogatory comments about the cruise agent Silvin, for not being in the office. The cruise support agent told the guest that she would escalate her complaint to management.
On September 18, 2018 at 4:15pm, I intercepted an email from Mrs. to Silvin. In her email she was again rude, abrasive, condescending, entitled and made derogatory comments towards the cruise agent, because he had not returning her calls or emails. That is when I decided to step in.
On September 18, 2018 at 4:25pm, I called Mrs. to offer assistance. From the beginning of the conversation until the end, her level of unprofessionalism, tone and words were unacceptable. As I explained to her the reason for Silvin being out of the office, her lack on compassion, empathy were very telling of her character. It was at the point that I made the decision that it would be best to break ties with this client. I advised her that I would release her reservations back to Norwegian Cruise Line. She said that she would not authorize me to release the reservations back to the cruise line. I told her I did not need her authorization to do so and that we would be be working with her now, nor in the future because as much as we value our customer and their business, we value our employees and do not take the treatment our employee receive from guest lightly. We ending the call with her understanding I was releasing the reservations back to the cruise line.
On September 19, 2018 at 3:21pm I completed the necessary documents and released the reservation back to the Cruise Line. I received an email from the cruise line asking why we were releasing the reservations to them. It was explained to the cruise line that it was in the best interest of the customer and Tourico Holidays/Last Minute Cruise to break ties and we would not be able to book any cruise, flights, hotels, car rentals, etc. for this guest now or in the future. I also gave the cruise line the authorization that Mrs. sent to me via email, telling to have Norwegian Cruise Line release both reservations COSTCO Travel.
Between September 19-26, 2018 two emails from Mr. *** were received. In his emails he apologized for his wife's behavior and asked if we would reconsider retaining them as customers. I replied to the email, advising that we take how clients speak and treat our employees very seriously. Unfortunately we would no longer be able to conduct business with him and his wife and all collected deposits were refunded to his credit card on file.
As a member of management, it is difficult for me to make the decision to add customers to our DO NOT BOOK list. However, it is my responsibility to make sure the employees are not belittled, discriminated against verbally, or treated unprofessionally by any customer or vendor.
Please note that all calls from/to Mrs & Mr *** were recorded and all email correspondence are on file. If those calls and or emails are needed to prove the validity of our decision. I can provide the recordings and emails for your review.
Thank you for allowing me the opportunity to explain exactly what occurred.
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me begin by addressing that whomever this response came from, it paints a very vivid picture of a person that I am not. This response misses the most important dynamic, which was my frustration not only of Tourico's processes from beginning to end, but of the overall assessment that describes the way I treated their staff.
I will not further dignify my response to this retaliatory statement made by a "manager" that takes name calling to a very harsh and extreme level.
Claims to be a different company, Last minute *** jenilla, customer service rep said cant dop anything because they dont know why.
June 28th, 2018 Made purchase they claim my information doesn't match and contact bank, Bank said never received a verification request.
Request a $2000.00 for the hassle of canceling our reservation and not telling us why, specifically what the problem is, Also for claiming to be a different company then Last minute travel, How confusing.
Dear ***,
Thank you for contacting us. I would like to apologize for any inconvenience this matter may have caused. As a security measure, our system automatically cancelled your reservation due to unverified details.
We have already provided a reimbursement for the charges please allow some time for the reimbursement to reflect your account.
If you have any questions or need further assistance please don't hesitate to contact us!
Warmest Regards,
Tera
Client Services Senior Agent
Overcharged me for hotel room and said it was a discounted rate. Put me in a smoking room & never asked me room preference.
Was transferred to them by*** airlines agent as I needed a hotel due to flight issues. Was told the room rate was $103 and that was the discounted rate. Was never asked about room type needed, smoking or non smoking etc. got to hotel and was told my room reserved for me was a smoking room. Had to take it as the hotel was sold out otherwise.
When I asked the hotel agent what the room rate was they told me $75.
I called the tour company to inquire about these issues they had me on hold for over 35 minutes. And they stated that they would not refund me the money since I had checked into the hotel. They were not willing to address the issue of overcharging me even though they stated it was a discount rate.
I want a full refund of the amount I was charged.
Dear ***
Thank you for contacting Tourico Holidays Client Services. First let me sincerely apologize for the challenges you experienced at the property. Upon review, I show that we did book a "Smoking Free" room for your one night stay from July 17-18, 2018. Unfortunately the hotel did oversell their non-smoking rooms and were unable to accommodate you accordingly. As such, we did offer a discount off the room for the inconvenience but per your request we kept the booking active in order to get a fee waiver from a manager today.
In regards to the rate disclosure, certain companies, such as Tourico Holidays, receive special discounted rates from various hotels based on a bulk consumption of rooms. The rates offered to these companies are not rates that are offered to the public and certain criteria must be met before we are able to receive the discount. This criteria allows companies, such as Tourico Holidays, to offer a lower rate to their clients than they would get by booking their room directly with the hotel.
We have provided a full reimbursement back to your card on file and an email was sent you around 9:15AM EST this morning advising of the full reimbursement. Again, I do sincerely apologize for the challenges experienced at the property.
Warmest Regards,
Tera
Client Services Senior Agent
(The consumer indicated he/she DID NOT accept the response from the business.)
I did get an email from them stating I would get a full refund and do appreciate the quick response to Revdex.com and myself. However, what they state was never stated to me at time of booking and the hour long conversation I had upon checkin at hotel. They do need to be more transparent in how they conduct their business and what they charge.
The explanation regarding the rates makes no sense. The rate I was charged by Tourico was 25% more than what the hotel charges. So her explanation holds no water with me.
Again, I appreciate the quick action on their part and consider the matter closed as long as the refund comes through. If it does not, then I will file an additional complaint.