Eckardt Electric

I would like to apologize to the *** for any inconvenience we may have caused through ordering errors or unnecessary delays on our endThe remodeling business by nature can be very intrusive especially when the kitchen is the focus of the project Possible ordering errors or damage can justifiably add to the frustration level of the home ownerObviously Mr& Mrs*** are at that pointWe try to make the process as painless as possible , and communication is key to making that happen It would appear that the *** feel we failed in that effortI will instruct our receivable person to credit the *** open balanceI will also review your letter with Phil, the installer and Rob to try and improve our process in the futureThanks for your timeAllen *** President, Drexel Interiors

In response to the complaint ID ***, we feel like there was open communication between our representative and client during the duration of the remodel projectThere were issues that occurred, addressed, and completed in a timely manner, and custom cabinet parts can have extended lead times
The client reached out to a sales manager and requested a discount, and one was agreed uponThe client agreed to an 80% deposit up front with the remaining balance paid on completion, not 30, 60, or days after completionBy the time the client received the balance for the job, the bill was past due Thanks, Dustin *** Drexel Interiors of Indiana 317-536-(office) *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]