Edmonson County Water District

Edmonson County Water DistrictMarch 2, 2018Revdex.com, Inc S4th Street Louisville, KY 40203-2186RE: ID: ***Dear Conciliation Department: The customer was billed 12/28/for $due 01/13/A penalty of $was applied on 1/16/because we didn't receive payment
Edmonson County Water mailed delinquent notice on 01/19/due 01/29/Edmonson County Water mailed out a bill on 1/26/for $due 2/13/We disconnected customer on 2/8/for January billCustomer went on-line 2/10/(Saturday) and made a payment of $which went towards their water bill, and left a credit balance of $on their water accountEdmonson County Water District charges $for a Re-connect Fee and it can't be paid on-line and the amount would not have been enough to cover bill and re-connect feeEdmonson County Water applied customers Membership Fee to water account on 2/20/which now leaves a credit balance of $on water account and is to be refunded after final bill of $is processed and paid.Since Membership had been applied to customers account another $Membership had to be collectedCustomer didn't make contact with Edmonson County Water until 2/25/2018.Please be advised that we worked with PSC and customer to resolve this complaintCustomer came in our office on February 27, and we worked with them to get their water turned back on.Sincerely,*** *** *** ***This Institution is an Equal Opportunity Provider and Employer P.OBox • Brownsville, Kentucky • Phone (270) 597-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]