If the issue of the birthday burger was brought up to a manager during the guest visit we would have loved to address the situation unfortunately it was not nor did the guest try and attempt to call the restaurant after leaving for us to help resolve the issueIT problems occure from time to time
with our computers and in those situations we would also refer guest with Royalty issues to the Royalty support line
I am rejecting this response because: I did talk to the manager of the store at the time of the incident separate times He was not helpful in resolving the issue
If the issue of the birthday burger was brought up to a manager during the guest visit we would have loved to address the situation unfortunately it was not nor did the guest try and attempt to call the restaurant after leaving for us to help resolve the issueIT problems occure from time to time
with our computers and in those situations we would also refer guest with Royalty issues to the Royalty support line
I am rejecting this response because: I did talk to the manager of the store at the time of the incident separate times He was not helpful in resolving the issue