Edwards Business Machines, Inc.

Review: This business provides very poor service and pretty much cons customers into agreements. Normally any contract is explained verbally to the customer.I run a medical practice and was presented a agreement to sign for the copier machine.Not even once was I advised that this agreement would be for 5 yrs.Also edwards business was very well aware of the amount of number of copies we have been using per month. But the company rep who is the direct point of contact never bothered to advise us what kind of contract we will need when it comes to number of copies per month. As a result we end up paying more than 50% additional charges every month just for extra copies.If we have a dedicated rep for our business, I would assume his job would be to recommend cost savings and not ripping off customers.I took over the lease from a different business and was charged a $69.50 doc fee which again was never explained to me but was supposed "included in the paperwork" I signed. This is a very sneaky way of running business.When we called to question about the charges and the agreement, I was told that "I am a big boy and should have known better". Messages left for our service rep are rarely returned. Dont even remember when he last picked up the phone and actually answered.Never in my entire career have I dealt with a sloppy business and that too given a A+ rating by Revdex.com.Desired Settlement: Terminate my agreement and refund charges which were never explained to us verbally.

Business

Response:

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