We are in receipt of the complaint that was filed and we have taken the time to review the account and we don’t show record that MrC [redacted] called to cancel his services in We kept sending bills out and we never got a mail return and we did speak to him August 24, (a) 12:p.mand he stated to the customer service representative that he was sending a check $and it was returned to him because he forgot to put a stamp on the envelope and he did not mention that he cancelled his service.We are willing to give him credit if he can provide us with proof that he movedWe will accept a copy of his final closing electrical bill or gas bill so, we can give him creditIf you need further assistance please feel free to contact me ###-###–#### Ext#3314Sincerely,A [redacted] Office Manger
As Stated by the Business To Whom it May Concern, We are in receipt of the complaint that was filed against E.JHarrison & Sons, Incand we have reviewed the information on the account and have concluded that we have done everything possible to provide this customer with the best service possible Our records indicate he only called twice and both times the problem was addressed The first time he called 06/20/for a yard waste miss and we sent a driver back to empty his container The second time he called 09/12/for a yard waste miss it was notated that his container was overweight due to placing excessive dirt in the container We did send a truck back once he off loaded some of the dirt then an order was placed for the area supervisor to call him to address his concerns but, the phone number he provided us just rang and had no voice mail We do expect our customers to follow guidelines so, we can service them with no problemsIt is the driver’s job to inspect containers to make sure our loads are not contaminated The reason that the Customer has not been serviced is that he stopped paying us for our services so, his account was stopped for nonpayment We had been trying to remove our containers for nonpayment and leaving notices since December and the Customer was not setting out our containers We finally retrieved them 06/19/and the yard waste container was contaminated and had trash in it We feel that we have worked with the Customer and feel that there is no merit for this complaint I have enclosed documentation of the Customer’s account If you have any further questions feel free to contact me at (***) ***- [redacted] Ext#***
After further investigation of the driveway damage done at [redacted] WMission Street Ventura CA and speaking with our customer Mr B [redacted] E.JHarrison & Sons, Inchas determined that this claim should not have been denied and agreed to pay the full amount requested of $for the driveway repairs at [redacted] WMission St On behalf of E.JHarrison & Sons, Inc I have apologized to MrHerrera for the inconvenience that we have caused him through this processIf you have any further questions please feel free to call or email me Thank you, L [redacted] General Manager
We are in receipt of the complaint that was filed and we have taken the time to review the account and we don’t show record that MrC [redacted] called to cancel his services in We kept sending bills out and we never got a mail return and we did speak to him August 24, (a) 12:p.mand he stated to the customer service representative that he was sending a check $and it was returned to him because he forgot to put a stamp on the envelope and he did not mention that he cancelled his serviceWe are willing to give him credit if he can provide us with proof that he movedWe will accept a copy of his final closing electrical bill or gas bill so, we can give him creditIf you need further assistance please feel free to contact me ###-###–#### Ext#Sincerely, A [redacted] Office Manger
We are in receipt of the complaint that was filed and we have taken the time to review the account and we don’t show record that MrC [redacted] called to cancel his services in We kept sending bills out and we never got a mail return and we did speak to him August 24, (a) 12:p.mand he stated to the customer service representative that he was sending a check $and it was returned to him because he forgot to put a stamp on the envelope and he did not mention that he cancelled his service.We are willing to give him credit if he can provide us with proof that he movedWe will accept a copy of his final closing electrical bill or gas bill so, we can give him creditIf you need further assistance please feel free to contact me ###-###–#### Ext#3314Sincerely,A [redacted] Office Manger
As Stated by the Business To Whom it May Concern, We are in receipt of the complaint that was filed against E.JHarrison & Sons, Incand we have reviewed the information on the account and have concluded that we have done everything possible to provide this customer with the best service possible Our records indicate he only called twice and both times the problem was addressed The first time he called 06/20/for a yard waste miss and we sent a driver back to empty his container The second time he called 09/12/for a yard waste miss it was notated that his container was overweight due to placing excessive dirt in the container We did send a truck back once he off loaded some of the dirt then an order was placed for the area supervisor to call him to address his concerns but, the phone number he provided us just rang and had no voice mail We do expect our customers to follow guidelines so, we can service them with no problemsIt is the driver’s job to inspect containers to make sure our loads are not contaminated The reason that the Customer has not been serviced is that he stopped paying us for our services so, his account was stopped for nonpayment We had been trying to remove our containers for nonpayment and leaving notices since December and the Customer was not setting out our containers We finally retrieved them 06/19/and the yard waste container was contaminated and had trash in it We feel that we have worked with the Customer and feel that there is no merit for this complaint I have enclosed documentation of the Customer’s account If you have any further questions feel free to contact me at (***) ***- [redacted] Ext#***
After further investigation of the driveway damage done at [redacted] WMission Street Ventura CA and speaking with our customer Mr B [redacted] E.JHarrison & Sons, Inchas determined that this claim should not have been denied and agreed to pay the full amount requested of $for the driveway repairs at [redacted] WMission St On behalf of E.JHarrison & Sons, Inc I have apologized to MrHerrera for the inconvenience that we have caused him through this processIf you have any further questions please feel free to call or email me Thank you, L [redacted] General Manager
We are in receipt of the complaint that was filed and we have taken the time to review the account and we don’t show record that MrC [redacted] called to cancel his services in We kept sending bills out and we never got a mail return and we did speak to him August 24, (a) 12:p.mand he stated to the customer service representative that he was sending a check $and it was returned to him because he forgot to put a stamp on the envelope and he did not mention that he cancelled his serviceWe are willing to give him credit if he can provide us with proof that he movedWe will accept a copy of his final closing electrical bill or gas bill so, we can give him creditIf you need further assistance please feel free to contact me ###-###–#### Ext#Sincerely, A [redacted] Office Manger