Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net First, my technicians were accused of not putting up plasticWhen they proved they did, she did not apologize but yelled at my technicianOne of my techs was in the car, with the windows up and door closed and he could hear her yelling at my other guyHe tried to calm her down but she would not stop yellingThe "stuff" on top of the toilet tank is dustIt probably fell on it when they were taking down the plasticIt wipes right offBecause the customer would not stop yelling, my technicians leftI have a strong policy that none of my people are to be subjected to such treatmentI support their leavingWe will be more than happy to take care of the bathtub, if the customer apologizes for treating my people so terriblyIf she can not take responsibility for her actions, then we are released from going back to that houseAlso, I have a signed contract stating "I accept and agree that work performed is to my satisfaction"This should not have been signed if there was a problem with the tub Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner's technician was arguing and yelling at me alsoIf the other tech heard my voice, then he should of heard his voice alsoI Still have the garbage bag with their plastic that they usedThere was not enough to cover the sink and cabinet or the toiletI talked to the owner April 7thShe is now sending a tech to my house to repair the workmanshipI will let you know the out comeHow can anyone accept work performed immediately (based from their contract)when you are told not to touch or feel the surface for hours so it can dry? After the hours, is when I felt the tubThe surface was roughTheir is also spots that did not take their sprayThe owner said that they are called "fish eyes" and they will take care of them when they come April 16th.In their contract, I have an year warranty Final Business Response / [redacted] (4000, 9, 2015/04/08) */ It is my deepest hope that the entire situation will be taken care of, to your complete satisfactionIt is very sad, for me personally, when a customer is not happyWe appreciate the opportunity to make this right
Initial Business Response /* (1000, 5, 2015/04/07) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
First, my technicians were accused of not putting up plasticWhen they proved they did, she did not apologize but yelled at my
technicianOne of my techs was in the car, with the windows up and door closed and he could hear her yelling at my other guyHe tried to calm her down but she would not stop yellingThe "stuff" on top of the toilet tank is dustIt probably fell on it when they were taking down the plasticIt wipes right offBecause the customer would not stop yelling, my technicians leftI have a strong policy that none of my people are to be subjected to such treatmentI support their leavingWe will be more than happy to take care of the bathtub, if the customer apologizes for treating my people so terriblyIf she can not take responsibility for her actions, then we are released from going back to that houseAlso, I have a signed contract stating "I accept and agree that work performed is to my satisfaction"This should not have been signed if there was a problem with the tub
Initial Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner's technician was arguing and yelling at me alsoIf the other tech heard my voice, then he should of heard his voice alsoI Still have the garbage bag with their plastic that they usedThere was not enough to cover the sink and cabinet or the toiletI talked to the owner April 7thShe is now sending a tech to my house to repair the workmanshipI will let you know the out comeHow can anyone accept work performed immediately (based from their contract)when you are told not to touch or feel the surface for hours so it can dry? After the hours, is when I felt the tubThe surface was roughTheir is also spots that did not take their sprayThe owner said that they are called "fish eyes" and they will take care of them when they come April 16th.In their contract, I have an year warranty
Final Business Response /* (4000, 9, 2015/04/08) */
It is my deepest hope that the entire situation will be taken care of, to your complete satisfactionIt is very sad, for me personally, when a customer is not happyWe appreciate the opportunity to make this right
Initial Business Response /* (1000, 5, 2015/04/07) */
Contact Name and Title: [redacted] - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
First, my technicians were accused of not putting up plastic. When they proved they did, she did not apologize but yelled at...
my technician. One of my techs was in the car, with the windows up and door closed and he could hear her yelling at my other guy. He tried to calm her down but she would not stop yelling. The "stuff" on top of the toilet tank is dust. It probably fell on it when they were taking down the plastic. It wipes right off. Because the customer would not stop yelling, my technicians left. I have a strong policy that none of my people are to be subjected to such treatment. I support their leaving. We will be more than happy to take care of the bathtub, if the customer apologizes for treating my people so terribly. If she can not take responsibility for her actions, then we are released from going back to that house. Also, I have a signed contract stating "I accept and agree that work performed is to my satisfaction". This should not have been signed if there was a problem with the tub.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner's technician was arguing and yelling at me also. If the other tech heard my voice, then he should of heard his voice also. I Still have the garbage bag with their plastic that they used. There was not enough to cover the sink and cabinet or the toilet. I talked to the owner April 7th. She is now sending a tech to my house to repair the workmanship. I will let you know the out come. How can anyone accept work performed immediately (based from their contract)when you are told not to touch or feel the surface for 24 hours so it can dry? After the 24 hours, is when I felt the tub. The surface was rough. Their is also spots that did not take their spray. The owner said that they are called "fish eyes" and they will take care of them when they come April 16th.In their contract, I have an 11 year warranty.
Final Business Response /* (4000, 9, 2015/04/08) */
It is my deepest hope that the entire situation will be taken care of, to your complete satisfaction. It is very sad, for me personally, when a customer is not happy. We appreciate the opportunity to make this right.
Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net First, my technicians were accused of not putting up plasticWhen they proved they did, she did not apologize but yelled at my technicianOne of my techs was in the car, with the windows up and door closed and he could hear her yelling at my other guyHe tried to calm her down but she would not stop yellingThe "stuff" on top of the toilet tank is dustIt probably fell on it when they were taking down the plasticIt wipes right offBecause the customer would not stop yelling, my technicians leftI have a strong policy that none of my people are to be subjected to such treatmentI support their leavingWe will be more than happy to take care of the bathtub, if the customer apologizes for treating my people so terriblyIf she can not take responsibility for her actions, then we are released from going back to that houseAlso, I have a signed contract stating "I accept and agree that work performed is to my satisfaction"This should not have been signed if there was a problem with the tub Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner's technician was arguing and yelling at me alsoIf the other tech heard my voice, then he should of heard his voice alsoI Still have the garbage bag with their plastic that they usedThere was not enough to cover the sink and cabinet or the toiletI talked to the owner April 7thShe is now sending a tech to my house to repair the workmanshipI will let you know the out comeHow can anyone accept work performed immediately (based from their contract)when you are told not to touch or feel the surface for hours so it can dry? After the hours, is when I felt the tubThe surface was roughTheir is also spots that did not take their sprayThe owner said that they are called "fish eyes" and they will take care of them when they come April 16th.In their contract, I have an year warranty Final Business Response / [redacted] (4000, 9, 2015/04/08) */ It is my deepest hope that the entire situation will be taken care of, to your complete satisfactionIt is very sad, for me personally, when a customer is not happyWe appreciate the opportunity to make this right
Initial Business Response /* (1000, 5, 2015/04/07) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
First, my technicians were accused of not putting up plasticWhen they proved they did, she did not apologize but yelled at my
technicianOne of my techs was in the car, with the windows up and door closed and he could hear her yelling at my other guyHe tried to calm her down but she would not stop yellingThe "stuff" on top of the toilet tank is dustIt probably fell on it when they were taking down the plasticIt wipes right offBecause the customer would not stop yelling, my technicians leftI have a strong policy that none of my people are to be subjected to such treatmentI support their leavingWe will be more than happy to take care of the bathtub, if the customer apologizes for treating my people so terriblyIf she can not take responsibility for her actions, then we are released from going back to that houseAlso, I have a signed contract stating "I accept and agree that work performed is to my satisfaction"This should not have been signed if there was a problem with the tub
Initial Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner's technician was arguing and yelling at me alsoIf the other tech heard my voice, then he should of heard his voice alsoI Still have the garbage bag with their plastic that they usedThere was not enough to cover the sink and cabinet or the toiletI talked to the owner April 7thShe is now sending a tech to my house to repair the workmanshipI will let you know the out comeHow can anyone accept work performed immediately (based from their contract)when you are told not to touch or feel the surface for hours so it can dry? After the hours, is when I felt the tubThe surface was roughTheir is also spots that did not take their sprayThe owner said that they are called "fish eyes" and they will take care of them when they come April 16th.In their contract, I have an year warranty
Final Business Response /* (4000, 9, 2015/04/08) */
It is my deepest hope that the entire situation will be taken care of, to your complete satisfactionIt is very sad, for me personally, when a customer is not happyWe appreciate the opportunity to make this right
Initial Business Response /* (1000, 5, 2015/04/07) */
Contact Name and Title: [redacted] - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
First, my technicians were accused of not putting up plastic. When they proved they did, she did not apologize but yelled at...
my technician. One of my techs was in the car, with the windows up and door closed and he could hear her yelling at my other guy. He tried to calm her down but she would not stop yelling. The "stuff" on top of the toilet tank is dust. It probably fell on it when they were taking down the plastic. It wipes right off. Because the customer would not stop yelling, my technicians left. I have a strong policy that none of my people are to be subjected to such treatment. I support their leaving. We will be more than happy to take care of the bathtub, if the customer apologizes for treating my people so terribly. If she can not take responsibility for her actions, then we are released from going back to that house. Also, I have a signed contract stating "I accept and agree that work performed is to my satisfaction". This should not have been signed if there was a problem with the tub.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner's technician was arguing and yelling at me also. If the other tech heard my voice, then he should of heard his voice also. I Still have the garbage bag with their plastic that they used. There was not enough to cover the sink and cabinet or the toilet. I talked to the owner April 7th. She is now sending a tech to my house to repair the workmanship. I will let you know the out come. How can anyone accept work performed immediately (based from their contract)when you are told not to touch or feel the surface for 24 hours so it can dry? After the 24 hours, is when I felt the tub. The surface was rough. Their is also spots that did not take their spray. The owner said that they are called "fish eyes" and they will take care of them when they come April 16th.In their contract, I have an 11 year warranty.
Final Business Response /* (4000, 9, 2015/04/08) */
It is my deepest hope that the entire situation will be taken care of, to your complete satisfaction. It is very sad, for me personally, when a customer is not happy. We appreciate the opportunity to make this right.