Thank you for the notification of a customer issue. I have contacted Mr. [redacted] and apologized for the delay. The refund check has been issued since December 24th, 2015, check # [redacted]. We were under the impression that it was being picked up at our office. After talking with Mr. [redacted] today it...
was apparent that we had dropped the ball on this. I have overnighted the check to the address Mr. [redacted] gave us in his complaint. Mr. [redacted] expressed that he would contact the Revdex.com upon receipt of the check.
Our Loan Servicer has been working with the consumer to help in getting their loan current. The customer and Loan Servicer have made payment arrangements. The consumer is going to make their current payment plus a quarter of a payment for the next four months. If the consumer follows the...
payment plan they have agreed to the loan will become current and they will only have to pay the regular payment until the loan pays out. If their is anything else we can do for the consumer, please let us know. Thank you, Jay E[redacted]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you for the notification of a customer issue. I have contacted Mr. [redacted] and apologized for the delay. The refund check has been issued since December 24th, 2015, check # [redacted]. We were under the impression that it was being picked up at our office. After talking with Mr. [redacted] today it...
was apparent that we had dropped the ball on this. I have overnighted the check to the address Mr. [redacted] gave us in his complaint. Mr. [redacted] expressed that he would contact the Revdex.com upon receipt of the check.
Our Loan Servicer has been working with the consumer to help in getting their loan current. The customer and Loan Servicer have made payment arrangements. The consumer is going to make their current payment plus a quarter of a payment for the next four months. If the consumer follows the...
payment plan they have agreed to the loan will become current and they will only have to pay the regular payment until the loan pays out. If their is anything else we can do for the consumer, please let us know. Thank you, Jay E[redacted]