Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***I still do not believe "fair" is the word to describe it.
I was flat out and openly told before moving in I needed to wait a day or so for a major carpet cleaning because the PREVIOUS owners had a dog that, as I was told, "peed everywhere" before I moved in the apartment myselfIm sure you guys have "experts" at distinguishing the differences in pet urine odor scent and all; but I beg to differ that you could in any way actually prove the urine was from a feline, let alone mine, and from my actual leasing period.
Also the deduction for "carpet depreciation" , although odd and appreciated, just makes the issue seem more ridiculousthis should have been done from the get-go, not after I complained and made it awareit is very clear they were just trying to get as much out of the situation to not come up too much in "the red"
also, any picture you claim to have does not mean 1, that it is real and from my actual apartment or current, and 2, that it was indeed a "pet urine" stainthe claims from the past of the employees or cleaning business after the fact do not make it a certifiable fact that that is true or accuratealthough I am aware nothing is going to come from this and your company would never actually stoop "so low" as to admit fault, let alone apologize to a resident for unethical business procedures.
my purpose was to, at the very least, make this publicly aware as possible, and inform the Revdex.com.
perhaps you, being the Regional Property Manager, should rethink your business ethics and think slightly less about money and slightly more about the person you and your employees are and how they treat good, paying customersYou're the one who has to live with yourself in the end; and if selling out your values and business ethics is worth some extra cash in your pocket, so be it.
Goodbye.
***
I have reviewed the documentation for your file and the damages that you are disputing. After the initial inspection of the carpet, pet odor was noted due to a urine smell. The carpet was inspected and subsequently, the carpet was found to have a strong odor. A portion of the...
carpet was pulled back and we do have a picture on file that shows discolored circular stains on the back of the carpet and they smelled of urine. We use a reputable vendor to clean and restore our carpets. The carpet restoration company documented and confirmed the damages and noted that there was “heavy feline urine odor.” I have attached the invoice for your records. They confirmed the damages and subsequently the carpet was treated and restored.
The total charges to clean and restore the carpet were $280. There was also a $2.75 charge for underpayment of gas. The full $100 refurbishment fee that you paid before moving in was applied to your charges. There was a $5 error in billing (in your favor) when the original statement was sent to you for $177.75.
Typically, the $100 refurbishment fee is applied to standard painting and carpet cleaning charges. We allowed the full $100 to go towards carpet restoration and ultimately, we paid for the painting of the apartment and did not charge that back to you.
After communicating with the Property Manager, in an effort to work with you, he deducted additional charges from the invoice due to the age of the carpet. The final charge was $97.75 ($2.75 for gas and $95 for carpet). Walden Pond paid $280 for the carpet restoration and additional money to paint the apartment. Ultimately, I do think that we have been fair in the assessment of the damages and worked toward a fair resolution.
Please feel free to contact me if you have any additional concerns or would like to discuss the charges in more detail.
Sincerely,
[redacted]
Regional Property Manager
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***I still do not believe "fair" is the word to describe it.
I was flat out and openly told before moving in I needed to wait a day or so for a major carpet cleaning because the PREVIOUS owners had a dog that, as I was told, "peed everywhere" before I moved in the apartment myselfIm sure you guys have "experts" at distinguishing the differences in pet urine odor scent and all; but I beg to differ that you could in any way actually prove the urine was from a feline, let alone mine, and from my actual leasing period.
Also the deduction for "carpet depreciation" , although odd and appreciated, just makes the issue seem more ridiculousthis should have been done from the get-go, not after I complained and made it awareit is very clear they were just trying to get as much out of the situation to not come up too much in "the red"
also, any picture you claim to have does not mean 1, that it is real and from my actual apartment or current, and 2, that it was indeed a "pet urine" stainthe claims from the past of the employees or cleaning business after the fact do not make it a certifiable fact that that is true or accuratealthough I am aware nothing is going to come from this and your company would never actually stoop "so low" as to admit fault, let alone apologize to a resident for unethical business procedures.
my purpose was to, at the very least, make this publicly aware as possible, and inform the Revdex.com.
perhaps you, being the Regional Property Manager, should rethink your business ethics and think slightly less about money and slightly more about the person you and your employees are and how they treat good, paying customersYou're the one who has to live with yourself in the end; and if selling out your values and business ethics is worth some extra cash in your pocket, so be it.
Goodbye.
***
I have reviewed the documentation for your file and the damages that you are disputing. After the initial inspection of the carpet, pet odor was noted due to a urine smell. The carpet was inspected and subsequently, the carpet was found to have a strong odor. A portion of the...
carpet was pulled back and we do have a picture on file that shows discolored circular stains on the back of the carpet and they smelled of urine. We use a reputable vendor to clean and restore our carpets. The carpet restoration company documented and confirmed the damages and noted that there was “heavy feline urine odor.” I have attached the invoice for your records. They confirmed the damages and subsequently the carpet was treated and restored.
The total charges to clean and restore the carpet were $280. There was also a $2.75 charge for underpayment of gas. The full $100 refurbishment fee that you paid before moving in was applied to your charges. There was a $5 error in billing (in your favor) when the original statement was sent to you for $177.75.
Typically, the $100 refurbishment fee is applied to standard painting and carpet cleaning charges. We allowed the full $100 to go towards carpet restoration and ultimately, we paid for the painting of the apartment and did not charge that back to you.
After communicating with the Property Manager, in an effort to work with you, he deducted additional charges from the invoice due to the age of the carpet. The final charge was $97.75 ($2.75 for gas and $95 for carpet). Walden Pond paid $280 for the carpet restoration and additional money to paint the apartment. Ultimately, I do think that we have been fair in the assessment of the damages and worked toward a fair resolution.
Please feel free to contact me if you have any additional concerns or would like to discuss the charges in more detail.
Sincerely,
[redacted]
Regional Property Manager