Endurance Warranty Services, L.L.C.

I had a issue with my car and didn't have the monies to pay for it cause it wasn't covered and I knew that it was my responsibility to fix .. But when I could get anywhere with the shop I took it to I called Endurance and I talked to a Eddie [redacted] and I didn't expect for him to go above and beyond for me . he called my shop and got them to reduce there price by more the 200.00 so I could get it fixed and out of there .. I am so grateful for the company and Eddie [redacted] .. I will be sure to recommend my family to you ,, its so hard to find a company that will really stand behind you and be honest .. thx you so much .. I am one happy customer ..

I had questions about whether I picked the right company and Martin answered my questions. Martin is awesome.

I really appreciated Steve [redacted] help he was very patient & truly helpful

[redacted] with customer sercice did an excellent job with my issues and questions. Highly recommend.

He was very nice and helpful with get my information taken care of .Eddie [redacted]

They will sign you up over the phone in mere minutes and charge your credit card immediately. However, if you change your mind, no matter their assurances that it is no problem to cancel, it takes written notice via USPS (no e-mail) to cancel and that process can take up to 2 months. If you choose the monthly billing to credit card you have go thru separate steps to cancel that and again wait 6-8 weeks for the cancellation to take effect and credit for any charges to be issued. Cannot speak to any warranty coverage but if this is any indication it may be a long wait for any actual payment for covered losses to be be done.

Very Nice And Very Helpful

just want to say thank you Eddie for being so nice and helping me

They were a little slow with my initial inquiry but over all good response

We contacted Mr. [redacted] and issued a full refund to resolve the matter. Endurance will always provide every consumer with excellent customer service.

The customers credit card was charged on 3-2-16 and before the payment company could be notified the customer called [redacted] to make a payment. Both charges went through and one of them was automatically applied towards the next month's payment moving the next payment due date to [redacted] 19th. Several...

attempts have been made to contact the customer with the following offer, 1) we could refund the 2nd payment and move the due date back to March 18th or 2) we can apply the charged amount towards March payment. We have left several messages seeking to apologize for any confusion and asking the customer to contact the Customer Service Manager, [redacted] at (312) [redacted], to let us know how she would like to proceed.

MARTIN [redacted] IS A GREAT EMPLOYEE EVERYTIME I CALL HE HELPS WITH ALL QUESTIONS AND GIVE GREAT ANSWERS

Endurance Warranty Services are very professional and are always very helpful in answering any questions that you may have. This was the best investment I made.I would highly recommend Endurance Warranty Services to my friends.

Mr. Bill [redacted] was an exceptional representative. He made sure I was getting the best coverage for my SUV as possible....base on his customer service I would recommend Endurance to my family and friends.

We could not find the consumer in our internal mailing database.
However, to ensure that the consumer will not be mailed an advertisement from our company in the future we have added his name and address to our internal "Do Not Mail" list.

The mail house Endurance uses to send out notices made an error in the mail processing and mailed the letter in error to your father.  We are sorry for your loss and any confusion this letter caused you.  As a result of your complaint, Endurance placed both your father, [redacted],...

and yourself on our internal "take me off the list" mailing database to ensure you do not receive any future direct mail from our company.

We are sorry about any confusion we caused the consumer and as a result of her complaint Endurance placed her on our internal "take me off you list" mailing database to ensure she does not receive any future direct mail advertisements from our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Endurance went above and beyond to resolve the complaint.
Sincerely,
[redacted]

I had a great experience with Nicol. She was very professional and courteous. She handles the reason I was calling very quickly. She seemed very knowledgeable and very willing to help.

Superior