The customer brought a 2001 Mercedes Benz E320 to the shop with complains that the car doesn't start and the key doesn't turn in the ignition switch. Removed shifter cover to select car into...
neutral manually. Checked all fuse and power source to make sure there is no blown fuse and that power is going to the EIS module. Checked and found car needs ignition key/EIS module. Called the customer and informed him that the car needs a key/EIS module. The customer ordered a key and it was delivered to the shop. Tried to start the car with the new key but car still could not start. Called back the customer and told him the car still couldnot start and that the EIS module has to be changed. I tried to order the module from the dealer but they said its a security item and the owner of the car has to bring the car in for it to be installed and programmed. The next day the customer send a tow truck to pick up the car to take to the dealer to ins tall the EIS module. A few days later the customer called to inform me that the dealership told him that whoever worked on the car had damaged the instrument cluster. I told the customer I did not remove or interfere with the cluster to do my examination. Therefore I am not responsible for any damage to the instrument cluster.
The customer brought a 2001 Mercedes Benz E320 to the shop with complains that the car doesn't start and the key doesn't turn in the ignition switch. Removed shifter cover to select car into...
neutral manually. Checked all fuse and power source to make sure there is no blown fuse and that power is going to the EIS module. Checked and found car needs ignition key/EIS module. Called the customer and informed him that the car needs a key/EIS module. The customer ordered a key and it was delivered to the shop. Tried to start the car with the new key but car still could not start. Called back the customer and told him the car still couldnot start and that the EIS module has to be changed. I tried to order the module from the dealer but they said its a security item and the owner of the car has to bring the car in for it to be installed and programmed. The next day the customer send a tow truck to pick up the car to take to the dealer to ins tall the EIS module. A few days later the customer called to inform me that the dealership told him that whoever worked on the car had damaged the instrument cluster. I told the customer I did not remove or interfere with the cluster to do my examination. Therefore I am not responsible for any damage to the instrument cluster.