Environmental Heat Solutions

May 6, Dear [redacted] ***:On December ,we received a web request to contact [redacted] about a bedbug issueOn December 10, drove to [redacted] to price the job out and confirm that bedbugs were presentWith our quick response we were down in [redacted] on December 12, and did a thermal heat remediation treatment on the whole houseShe was provided with a day warranty with this Service.On December 22, [redacted] had emailed me and said that her son was home from school and has gotten several itchy bites that look like mosquito bites to me.”On December 26, [redacted] emailed me and said " I found one (dead) bug on my pillow this a.mhaving not seen any since you guys were here.” I wrote her back the same day and said that should not be anything to be concerned aboutI also wanted to let you know that received a call yesterday oddiy enough from someone living in student housing at [redacted] (where her son goes to college) that have a bedbug problem.In an email received from [redacted] December 27, [redacted] said her daughter-in-law got a couple of bitesYou guys have a 45-day guarantee, am I right” At that point had recommended Kcome in before her day warranty expiredShe said that she cant afford to get dogs inMy response to the day warranty was Our warranty is a day if a live bug is provided post treatment.” (Just how it reads in our contract)She responds in email so I would have to find a live one? I responded yes(Keep in mind at this pointshe was still within her day warranty but did not provide a live bug or go with my recommendation of having Kcome in.From there had no communication with the [redacted] Then February 1, received a call from [redacted] , stating they found a live bugHe was clearly upset and I was driving back from a big job in [redacted] and told him would call him as soon as I got back into townWhen situations like this arise when a customer is not happy always bring in at least one of my business partners so we can come to a resolution.On Sunday February 2, I went to my business partners office and we did a conference call with ** [redacted] My business partner (who also is an attorney) stated to ** [redacted] right off the bat " I am an attorney but for all purposes of this call arm one of the owners with Environmental Heat Solutions"He wanted ** [redacted] that he was call as an owner not as an attorney because the conference call was from his law officeWhen he call from his office if shows up as Law Offices on callerI told them they did not follow my advice in getting Kout before warranty ran out and they were now out of warranty [redacted] never knew how she got the bugs in the first place so after that amount of time it is more than likely a reintroductionIn the 5% of failures that I have in all the jobs do, customers call me within 10-days after treatment providing me with a live bugFrom there gave them two optionsFull house treatment at the same price and I will set up a KPost inspection at no extra costHave the Kinspection done for a fee before treatment, if the dog only alerts on the bedroom level we can treat that for $1,Then I would suggest a post treatment inspection for a fee.From that email received an email from ** [redacted] that was in my mind very irateFrom there he threatens us with a Revdex.com complaint, small clams court, and bad reviews all over the internet.We all agreed that I would come back out for $and treat the bedroom level with no warranty and treated it on February 11, (contract for that is attached).On March 25, [redacted] wrote us an email stating that the second treatment for $was not successful.March 26, responded to her email letting her know she again should get a dog inI was never provided a live bug through the process, and they told me they had video but never sent it to me.March 31, ** [redacted] sent us a rather nasty emailI responded with two hours of his email.My email reads as follows (also Attached)I don't agree with anything contained in your email is an accurate accounting of this situationMy position is that *** [redacted] created a problem by not adhering to the warranty provisions under the contract and then demanded a free fixThe warranty provisions require some evidence of the presence of bed bugsAdvice was given to that effectThat is what the contract requiresThat plan of action was rejectedBefore you do any more damage to this company, I am requesting [redacted] (**) perform an immediate inspection of your house to determine; Aif bedbugs are present, and BIf they are present, where they are located [redacted] has committed to do that inspection tomorrow (Tuesday April 1, 2014) at 6:30PMIf that is not a good date for you, the backup date is Wednesday April 2, at 200PMThe time on Wednesday, can be extended to any time after 200PM at your convenience.The owner of [redacted] would be performing the Canine InspectionHis credentials are as follows:President of ***..( [redacted] ) [redacted] Two Term Board of Directors for [redacted] *...Certified Commercial Pest Control Technician [redacted] is a licensed Pest Control Company only performing KBedbug inspections (Independently Owned and Operated)I get an email back from ** [redacted] about an our laterIn it he says I do not trust yourcompany to provide the canine service of your choosing.” He goes on to say I will pay to have the canines from a company of our choosing.Finally on April , received ** [redacted] last email to us to dateIts states Canines were at [redacted] house yesterday and did not find any evidence of live bugs or viable eggs95% inspectionAt this point we are in a holding pattern, believe it when she sees itpositionAt this point, based on those findings (in spite of [redacted] seeing a live bug weeks ago, I will hold off on any commentrating postingYou are certainly welcome to reimburse the cost of the dogs, but understand if youd rather not.in closing, I think ** [redacted] last email says it allAccording to his canine company, that he hired, they confirmed there was no longer a bedbug problemI have remained composed through this whole process and kept my professionalism in tactAttached are all the emails between myself, and **and *** [redacted] I also have both contracts signed and dated by myself and the customer as well as the invoices for the jobsAlso attached are ail of our reviews from [redacted] ***We pride ourselves on customer service.Please feel free to contact me with any questionsIt can be very confusing following all the emails.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I object to the implication that I was trying to put something over on this company ior trying to get services for nothingI assumed that when you pay a great deal of money to so-called experts in the field, and the results are not successful, they make it rightIt was not my fault that I didn't see live bugs in the specified time period(a VERY short window.) I offered to show video I had taken of the live bug to the elder [redacted] , and he didn't have any interest in seeing itit was on my laptop, and was too large a file to be mailedfor some reason, he paid me a visit after my complaint, saying he wanted to "resolve the issue." That didn't happenHe was also pretty rude and abrupt on the phone and in person -- treated me like some kind of liar/troublemakerThe idea that my son brought bedbugs back to my house is just mis-direction on the part of the owners, and an attempt to put blame elsewhereMy son's apartment at [redacted] doesn't have a bedbug issueI checked with managementalso, students and parents would have been aware of itAs to the canine thing -- you can understand my reluctance to pay out MORE money after having to raid my savings/retirement funds to pay for initial treatment ($3,600)I ended up paying another $(this was a "deal," apparently) to have this company treat the top floor of my house againThere was no follafter treatment (no t even an email) and the company was not interested in my situation after they got their moneyIt has been really traumatic for mei thought I was paying for peace of mind, but I didn't get thatI still am not comfortable, even after recent canine check (another $250), because i'm now really paranoid about any unexplained bug bite or mark on my sheetsi check my bed dailyThe treatment of bed bugs seems to be a pretty inexact science, and I have had different information from different companies, all claiming to be experts who specialize in bed bugsI hope this is the end -- the company seems to be suggesting that I am re-introducing bed bugs each timeSince I don't travel or go anywhere much -- I don't even eat out -- I find that hard to understandI would, at the very least, like to be re-imbursed the amount of money I paid for the second treatmentHave very little hope of that, howeverI have no recourse but to never recommend these people to anyone Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I object to the implication that I was trying to put something over on this company ior trying to get services for nothing. I assumed that when you pay a great deal of money to so-called experts in the field, and the results are not successful, they make it right. It was not my fault that I didn't see live bugs in the specified time period. (a VERY short window.) I offered to show video I had taken of the live bug to the elder [redacted], and he didn't have any interest in seeing it. it was on my laptop, and was too large a file to be mailed. for some reason, he paid me a visit after my complaint, saying he wanted to "resolve the issue." That didn't happen. He was also pretty rude and abrupt on the phone and in person -- treated me like some kind of liar/troublemaker. The idea that my son brought bedbugs back to my house is just mis-direction on the part of the owners, and an attempt to put blame elsewhere. My son's apartment at [redacted] doesn't have a bedbug issue. I checked with management. also, students and parents would have been aware of it. As to the canine thing -- you can understand my reluctance to pay out MORE money after having to raid my savings/retirement funds to pay for initial treatment ($3,600). I ended up paying another $500 (this was a "deal," apparently) to have this company treat the top floor of my house again. There was no follow-up after treatment (no t even an email) and the company was not interested in my situation after they got their money. It has been really traumatic for me. I thought I was paying for peace of mind, but I didn't get that. I still am not comfortable, even after recent canine check (another $250), because i'm now really paranoid about any unexplained bug bite or mark on my sheets. I check my bed daily. The treatment of bed bugs seems to be a pretty inexact science, and I have had different information from different companies, all claiming to be experts who specialize in bed bugs. I hope this is the end -- the company seems to be suggesting that I am re-introducing bed bugs each time. Since I don't travel or go anywhere much -- I don't even eat out --  I find that hard to understand. I would, at the very least, like to  be re-imbursed the amount of money I paid for the second treatment. Have very little hope of that, however. I have no recourse but to never recommend these people to anyone.
Regards,
[redacted]

May 16, 2014
Dear [redacted]:Environmental Heat Solutions, LLC (Environmental) acknowledges the serious nature of of these allegations made by this complainant. This was done long before a complaint was filed with the Revdex.com. Efforts, to resolve the matter, were described in the initial multi-page submission and response to this complaint. Iam notgoingto reiterate those points. The submissions and exhibits either are a clear description of the issues or they are not. There is nothing more I can say with respect to the facts.After a lengthy history of complaints, threats and demands, the complainant learned that the treatment administered by Environmental had solved her bedbug problem. The bedbugs are gone. She knows this as a result of finally allowing a post treatment independent examination of her house. That fact was acknowledged.To attempt to damage Environmental through internet postings or by pursuing a Revdex.com complaint, before having that knowledge is reckless. To continue that activity after that knowledge is malicious.

May 6, 2014
Dear [redacted]:On December ,2013 we received a web request to contact [redacted] about a bedbug issue. On December 10, 2013 drove to [redacted] to price the job out and confirm that bedbugs were present. With our quick response we were down in [redacted] on December 12, 2013 and...

did a thermal heat remediation treatment on the whole house. She was provided with a 30 day warranty with this Service.On December 22, 2013 [redacted] had emailed me and said that her son was home from school and has gotten several itchy bites that look like mosquito bites to me.”On December 26, 2013 [redacted] emailed me and said " I found one (dead) bug on my pillow this a.m. having not seen any since you guys were here.” I wrote her back the same day and said that should not be anything to be concerned about. I also wanted to let you know that received a call yesterday oddiy enough from someone living in student housing at [redacted] (where her son goes to college) that have a bedbug problem.In an email received from [redacted] December 27, 2013 [redacted] said her daughter-in-law got a couple of bites. You guys have a 45-day guarantee, am I right” At that point had recommended K9 come in before her 30 day warranty expired. She said that she cant afford to get dogs in. My response to the 45 day warranty was Our warranty is a 30 day if a live bug is provided post treatment.” (Just how it reads in our contract). She responds in email so I would have to find a live one? I responded yes. (Keep in mind at this pointshe was still within her 30 day warranty but did not provide a live bug or go with my recommendation of having K9 come in.From there had no communication with the [redacted]. Then February 1, 2014 received a call from [redacted], stating they found a live bug. He was clearly upset and I was driving back from a big job in [redacted] and told him would call him as soon as I got back into town. When situations like this arise when a customer is not happy always bring in at least one of my business partners so we can come to a resolution.On Sunday February 2, 2014 I went to my business partners office and we did a conference call with **. [redacted]. My business partner (who also is an attorney) stated to **. [redacted] right off the bat " I am an attorney but for all purposes of this call arm one of the owners with Environmental Heat Solutions. "He wanted **. [redacted] that he was call as an owner not as an attorney because the conference call was from his law office. When he call from his office if shows up as Law Offices on callerI told them they did not follow my advice in getting K9 out before warranty ran out and they were now out of warranty. [redacted] never knew how she got the bugs in the first place so after that amount of time it is more than likely a reintroduction. In the 5% of failures that I have in all the jobs do, customers call me within 10-14 days after treatment providing me with a live bug. From there gave them two options. 1. Full house treatment at the same price and I will set up a K9 Post inspection at no extra cost. 2. Have the K9 inspection done for a fee before treatment, if the dog only alerts on the bedroom level we can treat that for $1,000. Then I would suggest a post treatment inspection for a fee.From that email received an email from **. [redacted] that was in my mind very irate. From there he threatens us with a Revdex.com complaint, small clams court, and bad reviews all over the internet.We all agreed that I would come back out for $500.00 and treat the bedroom level with no warranty and treated it on February 11, 2014. (contract for that is attached).On March 25, 2014 [redacted] wrote us an email stating that the second treatment for $500 was not successful.March 26, 2014 responded to her email letting her know she again should get a dog in. I was never provided a live bug through the process, and they told me they had video but never sent it to me.March 31, 2014 **. [redacted] sent us a rather nasty email. I responded with two hours of his email.My email reads as follows (also Attached)1. I don't agree with anything contained in your email is an accurate accounting of this situation. My position is that [redacted] created a problem by not adhering to the warranty provisions under the contract and then demanded a free fix. The warranty provisions require some evidence of the presence of bed bugs. Advice was given to that effect. That is what the contract requires. That plan of action was rejected. Before you do any more damage to this company, I am requesting [redacted] (**) perform an immediate inspection of your house to determine; A. if bedbugs are present, and B. If they are present, where they are located. 3. ** has committed to do that inspection tomorrow (Tuesday April 1, 2014) at 6:30PM. If that is not a good date for you, the backup date is Wednesday April 2, 2014 at 200PM. The time on Wednesday, can be extended to any time after 200PM at your convenience.The owner of ** would be performing the Canine Inspection. His credentials are as follows:President of [redacted]..([redacted])* Two Term Board of Directors for [redacted]...Certified Commercial Pest Control Technician** is a licensed Pest Control Company only performing K9 Bedbug inspections (Independently Owned and Operated)I get an email back from **. [redacted] about an our later. In it he says I do not trust yourcompany to provide the canine service of your choosing.” He goes on to say I will pay to have the canines from a company of our choosing.Finally on April , 2014 received **. [redacted] last email to us to date. Its states Canines were at [redacted] house yesterday and did not find any evidence of live bugs or viable eggs. 95% inspection. At this point we are in a holding pattern, believe it when she sees itposition. At this point, based on those findings (in spite of [redacted] seeing a live bug 2 weeks ago, I will hold off on any commentrating posting. You are certainly welcome to reimburse the cost of the dogs, but understand if youd rather not.in closing, I think **. [redacted] last email says it all. According to his canine company, that he hired, they confirmed there was no longer a bedbug problem. I have remained composed through this whole process and kept my professionalism in tact. Attached are all the emails between myself, and **. and [redacted]. I also have both contracts signed and dated by myself and the customer as well as the invoices for the jobs. Also attached are ail of our reviews from [redacted]. We pride ourselves on customer service.Please feel free to contact me with any questions. It can be very confusing following all the emails.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Calling my actions reckless and malicious -- is that some kind of legal terminology or is he just being insulting? I have never been accused of either of those things by a person or business. I am sick of dealing with this, so i'll just say that paying a great deal of money for a treatment that didn't work, and then paying more to have it done again, all the while being told it was my fault the bugs were still there, is not my idea of a good business model. Keep in mind that they have this string of emails, but it doesn't include what was said in phone calls or in person. I'm guessing he sent this on his law firm's letterhead, rather than letterhead with the name of the company, to intimidate me. If that's not "malicious," it is certainly nasty.
Regards,
[redacted]

Review: I had a bed bug infestation in december 2013. hired Environmental Heat Solutions to thermally treat my house at cost of $3,600. warranty for 30 days only. after about 6 weeks, found live bugs in same area. told them I had live bug and video of same. they said I was out of warranty. complained about this, and got a call from someone saying they were a lawyer for the company. ([redacted]) turned out to be owner. company suggested I should pay to have dogs in (more expense). don't see the point of this, since I already knew where bugs were. paid another $500 (no warranty) to treat just upstairs in feb. (also had to replace bedding, pillows, etc.) in march found another live bed bug. throughout this process, owner and son suggested my son had brought bugs back from college. college apartment building has no bed bugs and uses preventive pest control. so now Environmental Heat Solutions says we need to use dogs they recommend. they insist it's my fault that I still have bed bugs. I will have to spend yet more money to have another company treat house. I think Environmental Heat Solutions should make it good by paying for dogs to search out live bugs and then pay for another company to treat. we intend to go to small claims court. they have been hostile and intimidating or unresponsive throughout. all they do is treat bed bugs, and they can't even do that right. is the idea to pay thousands of dollars so you can be free of bugs for 30 days only?? I bet if they were living with bugs they wouldn't behave this way. it has been really awful. I itch all the time and am completely stressed out. no one should have to live like this. I did what I thought was what I needed to do, and feel i'm being punished. these people aren't competent.(we have heard from other companies that they didn't heat house to high enough heat -- should be 140-160. they went with 135 degrees.)As to customer service -- there is none. this is no way to treat people. Can you help?Desired Settlement: I listed it above. I want these bugs gone. since Environmental Heat Solutions couldn't do that, I would like for them to pay for someone else to do it, as well as dogs to find live bugs. if not, give me back the money i've spent -- they haven't earned it.

Business

Response:

May 6, 2014Dear [redacted]:On December ,2013 we received a web request to contact [redacted] about a bedbug issue. On December 10, 2013 drove to [redacted] to price the job out and confirm that bedbugs were present. With our quick response we were down in [redacted] on December 12, 2013 and did a thermal heat remediation treatment on the whole house. She was provided with a 30 day warranty with this Service.On December 22, 2013 [redacted] had emailed me and said that her son was home from school and has gotten several itchy bites that look like mosquito bites to me.”On December 26, 2013 [redacted] emailed me and said " I found one (dead) bug on my pillow this a.m. having not seen any since you guys were here.” I wrote her back the same day and said that should not be anything to be concerned about. I also wanted to let you know that received a call yesterday oddiy enough from someone living in student housing at [redacted] (where her son goes to college) that have a bedbug problem.In an email received from [redacted] December 27, 2013 [redacted] said her daughter-in-law got a couple of bites. You guys have a 45-day guarantee, am I right” At that point had recommended K9 come in before her 30 day warranty expired. She said that she cant afford to get dogs in. My response to the 45 day warranty was Our warranty is a 30 day if a live bug is provided post treatment.” (Just how it reads in our contract). She responds in email so I would have to find a live one? I responded yes. (Keep in mind at this pointshe was still within her 30 day warranty but did not provide a live bug or go with my recommendation of having K9 come in.From there had no communication with the [redacted]. Then February 1, 2014 received a call from [redacted], stating they found a live bug. He was clearly upset and I was driving back from a big job in [redacted] and told him would call him as soon as I got back into town. When situations like this arise when a customer is not happy always bring in at least one of my business partners so we can come to a resolution.On Sunday February 2, 2014 I went to my business partners office and we did a conference call with **. [redacted]. My business partner (who also is an attorney) stated to **. [redacted] right off the bat " I am an attorney but for all purposes of this call arm one of the owners with Environmental Heat Solutions. "He wanted **. [redacted] that he was call as an owner not as an attorney because the conference call was from his law office. When he call from his office if shows up as Law Offices on callerI told them they did not follow my advice in getting K9 out before warranty ran out and they were now out of warranty. [redacted] never knew how she got the bugs in the first place so after that amount of time it is more than likely a reintroduction. In the 5% of failures that I have in all the jobs do, customers call me within 10-14 days after treatment providing me with a live bug. From there gave them two options. 1. Full house treatment at the same price and I will set up a K9 Post inspection at no extra cost. 2. Have the K9 inspection done for a fee before treatment, if the dog only alerts on the bedroom level we can treat that for $1,000. Then I would suggest a post treatment inspection for a fee.From that email received an email from **. [redacted] that was in my mind very irate. From there he threatens us with a Revdex.com complaint, small clams court, and bad reviews all over the internet.We all agreed that I would come back out for $500.00 and treat the bedroom level with no warranty and treated it on February 11, 2014. (contract for that is attached).On March 25, 2014 [redacted] wrote us an email stating that the second treatment for $500 was not successful.March 26, 2014 responded to her email letting her know she again should get a dog in. I was never provided a live bug through the process, and they told me they had video but never sent it to me.March 31, 2014 **. [redacted] sent us a rather nasty email. I responded with two hours of his email.My email reads as follows (also Attached)1. I don't agree with anything contained in your email is an accurate accounting of this situation. My position is that [redacted] created a problem by not adhering to the warranty provisions under the contract and then demanded a free fix. The warranty provisions require some evidence of the presence of bed bugs. Advice was given to that effect. That is what the contract requires. That plan of action was rejected. Before you do any more damage to this company, I am requesting [redacted] (**) perform an immediate inspection of your house to determine; A. if bedbugs are present, and B. If they are present, where they are located. 3. ** has committed to do that inspection tomorrow (Tuesday April 1, 2014) at 6:30PM. If that is not a good date for you, the backup date is Wednesday April 2, 2014 at 200PM. The time on Wednesday, can be extended to any time after 200PM at your convenience.The owner of ** would be performing the Canine Inspection. His credentials are as follows:President of [redacted]..([redacted])* Two Term Board of Directors for [redacted]...Certified Commercial Pest Control Technician** is a licensed Pest Control Company only performing K9 Bedbug inspections (Independently Owned and Operated)I get an email back from **. [redacted] about an our later. In it he says I do not trust yourcompany to provide the canine service of your choosing.” He goes on to say I will pay to have the canines from a company of our choosing.Finally on April , 2014 received **. [redacted] last email to us to date. Its states Canines were at [redacted] house yesterday and did not find any evidence of live bugs or viable eggs. 95% inspection. At this point we are in a holding pattern, believe it when she sees itposition. At this point, based on those findings (in spite of [redacted] seeing a live bug 2 weeks ago, I will hold off on any commentrating posting. You are certainly welcome to reimburse the cost of the dogs, but understand if youd rather not.in closing, I think **. [redacted] last email says it all. According to his canine company, that he hired, they confirmed there was no longer a bedbug problem. I have remained composed through this whole process and kept my professionalism in tact. Attached are all the emails between myself, and **. and [redacted]. I also have both contracts signed and dated by myself and the customer as well as the invoices for the jobs. Also attached are ail of our reviews from [redacted]. We pride ourselves on customer service.Please feel free to contact me with any questions. It can be very confusing following all the emails.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I object to the implication that I was trying to put something over on this company ior trying to get services for nothing. I assumed that when you pay a great deal of money to so-called experts in the field, and the results are not successful, they make it right. It was not my fault that I didn't see live bugs in the specified time period. (a VERY short window.) I offered to show video I had taken of the live bug to the elder [redacted], and he didn't have any interest in seeing it. it was on my laptop, and was too large a file to be mailed. for some reason, he paid me a visit after my complaint, saying he wanted to "resolve the issue." That didn't happen. He was also pretty rude and abrupt on the phone and in person -- treated me like some kind of liar/troublemaker. The idea that my son brought bedbugs back to my house is just mis-direction on the part of the owners, and an attempt to put blame elsewhere. My son's apartment at [redacted] doesn't have a bedbug issue. I checked with management. also, students and parents would have been aware of it. As to the canine thing -- you can understand my reluctance to pay out MORE money after having to raid my savings/retirement funds to pay for initial treatment ($3,600). I ended up paying another $500 (this was a "deal," apparently) to have this company treat the top floor of my house again. There was no follow-up after treatment (no t even an email) and the company was not interested in my situation after they got their money. It has been really traumatic for me. I thought I was paying for peace of mind, but I didn't get that. I still am not comfortable, even after recent canine check (another $250), because i'm now really paranoid about any unexplained bug bite or mark on my sheets. I check my bed daily. The treatment of bed bugs seems to be a pretty inexact science, and I have had different information from different companies, all claiming to be experts who specialize in bed bugs. I hope this is the end -- the company seems to be suggesting that I am re-introducing bed bugs each time. Since I don't travel or go anywhere much -- I don't even eat out -- I find that hard to understand. I would, at the very least, like to be re-imbursed the amount of money I paid for the second treatment. Have very little hope of that, however. I have no recourse but to never recommend these people to anyone.

Regards,

Business

Response:

May 16, 2014Dear [redacted]:Environmental Heat Solutions, LLC (Environmental) acknowledges the serious nature of of these allegations made by this complainant. This was done long before a complaint was filed with the Revdex.com. Efforts, to resolve the matter, were described in the initial multi-page submission and response to this complaint. Iam notgoingto reiterate those points. The submissions and exhibits either are a clear description of the issues or they are not. There is nothing more I can say with respect to the facts.After a lengthy history of complaints, threats and demands, the complainant learned that the treatment administered by Environmental had solved her bedbug problem. The bedbugs are gone. She knows this as a result of finally allowing a post treatment independent examination of her house. That fact was acknowledged.To attempt to damage Environmental through internet postings or by pursuing a Revdex.com complaint, before having that knowledge is reckless. To continue that activity after that knowledge is malicious.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Calling my actions reckless and malicious -- is that some kind of legal terminology or is he just being insulting? I have never been accused of either of those things by a person or business. I am sick of dealing with this, so i'll just say that paying a great deal of money for a treatment that didn't work, and then paying more to have it done again, all the while being told it was my fault the bugs were still there, is not my idea of a good business model. Keep in mind that they have this string of emails, but it doesn't include what was said in phone calls or in person. I'm guessing he sent this on his law firm's letterhead, rather than letterhead with the name of the company, to intimidate me. If that's not "malicious," it is certainly nasty.

Regards,